Viaggiare Rent - Venezia Arvostelua 

Big thanks to airport team - Simone thank You again for help .

Hält die Kaution einen Monat zurück!
Nach 4 Miettagen wurde die Kaution zurückgehalten.
Nach genau einem Monat war das Geld wieder verfügbar.

Thank you for the friendly service and the straightforward handling!

Service from Simone at the desk was excellent. He stayed late to ensure we could pick up our car

As someone who recently moved to Italy, I had the opportunity to rent a car from your company for the second time. Frankly, I was very pleased with my first rental, but the damage invoice I received after my second rental was a complete disappointment. I was very upset to receive such a damage invoice from such a highly satisfied company, and I'm now skeptical of renting a car through you on future trips.

As you can see in the attached documents, I received a damage invoice for exactly €350 for the car I returned on July 27, 2025. As you can see in the pictures, this is nothing more than the plastic from the luggage wheels. In the image in question, the paint isn't deformed, peeling, or dents.

The affected area appears to be a mark that will fade if you rub it with a cleaning cloth and cleaning fluid for 30 seconds. If the dent and paint were actually removed, I would be willing to pay €350. As I mentioned, it appears to be a stain that would be removed if you wiped the area with cleaning fluid for less than a minute.

If I were to be billed for the damage and have to pay for it, I would have no objection. However, if that were to happen, you would have truly disappointed me and, unfortunately, you would have lost a customer in Italy forever.

I've emailed customer service three times, but no one has responded or called me back. I'm leaving my reservation number below, and I hope someone contacts me regarding this matter.

Rental Number: VCE 3269

l’auto assegnata in consegna nuova è molto comoda
Skoda Fabia

Hired a car from Venice Airport. When we collected the keys to the car, we were told they do not check with us but to take photos of the damage when we first get to car and WhatsApp the pictures. After 45 mins looking for the car in a car park in the middle of a thunderstorm, we finally found our car that was covered in damage. In the dark and rain we took as many pictures of the huge amount of damage as we could and sent the pictures. When we handed the car back, they then check the car with you and claimed we had 2 damage on the car they didn’t have photos for. We have photos of one and a blurred photo of the second and said the second didn’t prove the damage was there first and charged us €250!!! The damage was 3 tiny scratches and it was already there with a photo to prove. I would never use this company, be aware that they clearly leave cars with damage un photographed to charge you.

Todo fue excelente! La gente de la recepción es super amable aunque no hable mucho español.

Easy Transaction, highly recommended

Ottime macchine ben tenute, personale gentile, buona assicurazione, parcheggi dedicati per l’aeroporto. Per 5 stelle, ridurre prezzi.

szybkie formalności, pracownik bardzo kompetentny
możliwość zwrotu kluczy, poza godzinami otwarcia, do skrzynki

Il servizio era davvero eccezionale, e rendeva tutto così facile. Ho apprezzato le spiegazioni approfondite fornite in ogni fase del percorso. Dall'inizio alla fine, il supporto è stato eccezionale. Il team è andato oltre per garantire un'esperienza fluida. Nel complesso, è stato un servizio fantastico.

Personnel super sympas . Tout s est trés bien passé . Meilleure adresse de location de voiture d italie !!!

Had a few issues with Broker co. They cancelled our reservation due to flight delay of 2 hrs without informing us. Yuri was very helpful and gave fantastic customer service. Thank you

Im Grunde hat alles reibungslos funktioniert, wir hatten etwas Schwierigkeiten, nach der Erklärung am Schalter den Parkplatz zu finden, aber mit Google Maps ging es dann.
Das Fahrzeug war nicht gewaschen, daher war es schwierig, zusätzliche Kratzer zu identifizieren, wir haben Fotos gemacht und übermittelt. Nachträglich wurde etwas an der Fahrertür entdeckt, das wir anfangs nicht gesehen und fotografiert haben. Mal sehen, ob man versucht uns dafür etwas zu berechnen. Das Auto war günstig, aber schon alt und verkratzt, aber es tat seinen Dienst und die Klimaanlage hat funktioniert.

Very happy customer.. Definitely coming back

Foi uma experiência muito positiva, funcionários simpáticos, profissionais e eficientes. Carro em boas condições. Correu tudo muito bem.

mi sono trovato bene,personale gentile e cortese

Una buena experiencia, todo fue muy fácil.