Vhi Healthcare Arvostelua 

We are on holidays in Tenerife. Our eldest needed to go to hospital. Our travel insurance was very unhelpful so we phoned VHI for advice. Immediately everything was sorted and healthcare was accessed and paid for by VHI. Huge thanks to George who was extremely helpful and professional.

I am really very disappointed by VHI centre carricmines, I went there with my foot pain, they charge me €75 although I am paying insurance every month. After about 2 hour doctor check me and said we don't have any type of facilities like blood test etc, just go to your Gp or public hospital. I requested for medical cert, he said they will give you a medical cert as well , I can't do it here, was so painful, I requested pain killer at least, then give me 2 tablets only . No prescription nothing.

My father visited the VHI clinic in Limerick and was very pleased with the care he received. He was looked after by Dr Syed Muktadar who took great time in explaining everything to him.

I have been with Vhi for over 17 years and I would not recommend at all. They are ripping me off! For the first time, I needed a surgery, when I filed a claim, they said that they would only cover the average cost of my procedure and not the full amount! I appealed couple of times and their staff were condescending and lack any understanding of the urgency of my medical condition. They basically expect you to just wait until you die as long as you don't bother them. Some conditions requires immediate intervention or else, you will end up in hospital more often! There is lack of medical knowledge among their staff.

I have been with VHI for more than 30 years. My experiences in the main have been positive. Tonight we are experiencing the care centre in Carrickmines unfortunitely its not great started with being charged up front and told the wait will be two hours. Probably should have used doctors on call or maybe even A&E in one of the hospitals.

Had an online consultation with Dr. Kelechi Chukwumerije this afternoon. I've been really ill for 5 days, no solid food retained . He seemed either bored or exhausted, kept yawning, and mouthed all the old platitudes about hydration, etc., then told me to go to my g.p. I really felt he wasn't listening at all and didn't care. That cost me €33. Never again....

Dealing with VHI has been an infuriating experience. They routinely reject legitimate claims based on flimsy, often nonsensical reasons. Every step of the process is deliberately convoluted — endless forms, repeated requests for the same documents, and vague communications designed, no doubt, to wear you down in the hope that you'll give up and go away. It's a masterclass in obstruction.

It feels less like an insurance provider and more like a bureaucratic maze built to protect their bottom line, not your health.

Save yourself the stress. Don’t waste your time or money on VHI.

I do not recommend, especially online doctor in VHI options, you pay for everything that is written in your contract, when you are already sick, the doctor calls and tells you to take lemsip for fever and bronchitis, muscle pain etc., and at the end he says to go to the GP, so all this health insurance is of no help, you have to do everything privately anyway, so think carefully about whether to join them

I will never buy insurance from VHI again.

And I got much better value elsewhere.

Sales team is dishonest about waiting periods. Almost nothing is covered as they make it seem.

The insurance is only worth it if you have surgery but they do not cover most main clinics or cover only 50%. Claim process is easy but lately they are making a joke of it rejecting claims for stupid reasons like missing practitioner details when they are clearly there on submitted receipt and been submitting same receipts for years. They hicking insurance cost nearly every year without improving covers.

Uploaded a a&e receipt to VHI expecting the turnaround time to be quick to get paid, never did. They sent me no email to inform me of why they weren't paying out, so I had to follow up with them and they told me that my receipt hadn't the detail of a&e init, meaning I have to request another receipt from the hospital with that detail. Would not recommend this service at all!!!!!!!!!!!

Excellent service in the VHI 360 Health Centre in Carrickmines tonight, staff on reception were very helpful and engaging. Doctor Sam on duty was excellent and very efficient, was able to diagnose quickly and provide after care plan.

Excellent service now over a few visits with my family ,including dental. Lovely staff. Nurses ,dioctors/dentist all so friendly ,caring ,informative to patient , my sons both in early 20s and really liked how they were treated and the speed they were seen. Top notch service .Lovely bright building . Delighted I have VHI . It’s great backup when it’s so difficult to get regular Gp and Dental appointments when you need them.

Slipped on ice on Friday and was brought to vhi health care yesterday evening. Was seen by nurse, doctor and had an x ray. Confirmed that I had fractured my patella. I was fitted with a brace and given an apt for carrickmines in 10 days. Everyone very kind and efficient and was out in 1.5 hours so very happy with the service.

Walk in service worst experience I ever had. Having a small kid who is not even 2 year old, We were told by staff that only one parent allowed inside with the kid, which I find as a mother not fair. My husband was there as he is native english speaker, I asked to come aswell. I explained im still breastfeeding the kid and waiting time can be hours. but that wasnt a good reason for letting me in so staff asked me to wait outside. Having said that I find the vhi walk in clinic treating their customers unfairly, not considering human factor and not making valid exceptions.

I pay c. €5K per year with these people for international health insurance. I have been in hospital for over 2 weeks now. I have received zero assistance. Yesterday first thing I called to get a call with a doctor for a second opinion. I was told I would relieve a call within 24 hours. I'm waiting.

If you looking for health insurance this is the last company you should choose. It’s fine if you are paying but when you start claiming they will find the most ridiculous reason not to pay you! I’ve been with them over 15 years and in first bigger claim I was rejected because the letter VHI require does not include a doctor name. For clarity the letter was not required by my doctor! “To whom might be concerned “ was not good enough!

Horrible, I’m insured through the company but it’s such an awful process to communicate with this insurance company and/ or upload documentation/ receipts.

Vhi Dermatology. Put simply, a money generating branch of the VHI, €395 to be told to use a tube of cream within 10 mins, no follow up, no duty of care, Dr googled side effects of cream as I was having dizzy spells, said nothing adverse can be found !!
Went to Blackrock private clinic and seen a professional Dr, received all the care and medication to make a full recovery, avoid VHI dermatology waste of your time and hard earned money.