Vetcertif Arvostelua 

29
TrustScore 1.5/5 tähteä

1,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

This company is selling counterfeit Frontline Flea & Tick Plus. Found out the hard way as cats have fleas within a week of treating & only just found this info that other people have suffered the sa... Näytä lisää

Saanut 1/5 tähteä

This stuff DOES NOT WORK. I have been using flea medication on my pets for many years. Up until now I have always gotten it from the vet but in this case I thought I’d try frontline as the staff a... Näytä lisää

Saanut 2/5 tähteä

Pretty sure these are not genuine products. Ordered frontline for cats and dogs, outside packaging looked genuine until trying to open product. Impossible to peel away backing, hard to cut away even w... Näytä lisää

Saanut 1/5 tähteä

They are selling counterfeit Frontline Plus products. I sent all images, batch numbers, photos etc to the manufacturer Boehringer Ingelheim and they confirmed that the ones I bought from Vetcertif.co... Näytä lisää


Yhteystiedot

1,5

Huono

TrustScore 1.5/5 tähteä

29 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

1,5

Kaikki arvostelut

(29)

13 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Placed an order for 12 Frontline…

Placed an order for 12 Frontline pipettes. Received only 6 pipettes with an expiry date of October 2025 which means only 5 are in date & useable. I have emailed them so will update here when I get a response.

6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Seems to be a scam

Seems to be a scam - asked for a refund, in line with their policy. Told I was getting it issued on 2 separate occasions, but nothing has arrived in my bank account. The emails from their customer service department have a different company name listed in the signature. Avoid.

22. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vetcertif-logo

Vastaus yritykseltä Vetcertif

Dear Ben,

We take your allegations very seriously and would like to clarify the facts surrounding your case.

According to our internal records, your refund request was acknowledged and processed in accordance with our return policy. If the funds have not yet appeared in your bank account, it may be due to delays within the banking system or issues beyond our control. Nonetheless, we are committed to investigating this further.

Regarding the discrepancy in the company name listed in the customer service signature, please be advised that Vetcertif operates under a group structure that includes affiliated entities. All communication you have received is indeed from our authorised customer support team.

We kindly ask you to provide your order number or contact us directly at vetcertif.service@gmail.com so we may verify your transaction details and resolve this matter promptly.

We reserve the right to protect our business from defamatory claims that may mislead the public or damage our reputation without cause. However, our priority remains resolving legitimate customer concerns in a fair and transparent manner.

Sincerely,
Vetcertif Legal Department

Saanut 1/5 tähteä

Bought frontline plus it is a fake…

Bought frontline plus it is a fake product put it on my little dog had to shower her straight away I've bought off other suppliers never had a issue the smell is so bad please be aware people pay a bit more to keep your pets safe do not use offered to send them back no avail but I'am having them tested myself as it's a worry 😢

12. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vetcertif-logo

Vastaus yritykseltä Vetcertif

Dear Elaine

We must address your recent comments and actions with the seriousness they warrant.

Your order was delivered on Oct. 2024. Your claim that our Frontline Plus product is counterfeit was thoroughly investigated through the appropriate channels. You raised a dispute via PayPal, alleging inauthenticity. However, once we submitted the full set of authorised documentation verifying the product’s legitimacy, PayPal reviewed the case and ruled in our favour, confirming that your claim was unsubstantiated.

Following the unsuccessful dispute, you have now turned directly to us demanding a refund—despite the product having been used in full, and without providing any verifiable evidence to support your claim. This pattern of behaviour raises serious concerns.

Your public statements, which are both misleading and damaging, coupled with your baseless refund demand, constitute a clear attempt to defraud, disrupt lawful business operations, and harm our reputation.

We wish to inform you that your case is now being handled in full by our Legal Department. Further communication regarding this matter should be directed to them.

Sincerely,
Customer Support Team
Vetcertif

Saanut 1/5 tähteä

re frontline fake product..this product comes from…

re frontline...this product comes from china it took 2weeks to arrive and when it came I had difficulty taking the foil seal off the back of the pippet packaging. This made me suspicious of the product so after comparing my old packaging to this new batch they were very slightly different (it was a very good copy) so I contacted the manufacturer Boeringer Ingelheim with photographs who confirmed it was a counterfeit product. I did eventually get a refund after about 20 emails answering questions from vetcertif who told me to destroy the frontline product however boeringer has asked me to send it to them so the can I investigate. Be ware it was a deal too good to be true.

20. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Disappointed

When I realised the order of Frontline plus was coming from America and not the UK I was concerned. However I was happy to receive my order just a week later in August 24.
The packaging looked good but it seems the product was not. My dogs got fleas and they would not go. Which is not usually the case with frontline plus. We've had to spend a small fortune on sprays and flea bombs for the house and most recently flea treatments from the vet.
Very disappointed. I'm going to throw away the other packets from them and start again

16. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

No Need To Be Worried!

I placed an order with Vetcertif for Frontline Plus. After placing the order I read a couple of very negative reviews on here, and immediately I was worried that they were a scam, so I wrote to them about my order. I received a nice reply from Enzo stating that they are indeed legitimate and that I could cancel my order or proceed with it. I decided to proceed. The product was shipped from overseas with a tracking number. It took just over a week to get here to the UK. Everything looks good to me. Genuine product, good price etc. I would buy from them again.

5. marraskuuta 2024
Oma-aloitteinen arvostelu
Vetcertif-logo

Vastaus yritykseltä Vetcertif

Thank you so much for sharing your experience! 😊 We’re so glad to hear that your order arrived safely and that everything worked out perfectly. We understand your concerns, but we’re thrilled you gave us the chance to show that we’re here to provide genuine products and excellent service. 💙 Your trust means a lot to us, and we’re always here to support you and your pets. Thanks for choosing Vetcertif—we look forward to serving you again! 🐾

Saanut 1/5 tähteä

Avoid these scammers

Just like the previous reviewer I bought from what I believed to be a UK Website only to find it supposedly was a US Website so I immediately cancelled my order about 2 hours after ordering. They say on their Website you can cancel within 6 hours and you will be refunded no problem. After contacting them twice with no reply I involved PayPal and 16 days later PayPal refunded me the full amount. This company is linked to Petpet Park and you will see on Trustpilot there are similar stories also and the items you are buying (if you ever get them) are coming from China.

2. lokakuuta 2024
Oma-aloitteinen arvostelu

Trustpilot-kokemus

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