Vesper Arvostelua 

Very lovely quality dresses, I have had 2 dresses from here and both are very well made and delivery is great. Sizing also is accurate.

Vesper has a great range of dresses available on the website. The measurement guide is accurate and helped me to find a dress that fits perfectly and looks great! The shipping was fast too. I’ve not had to contact Vesper directly for anything. I’m impressed with the range of items and quality too.

Terrible quality clothes & sizes way out, needed to return a few items and the website showed this was possible. I sent off my returns and never received my refund despite Vesper confirming they had received my parcel & the refund was being processed. I raised this with Vesper after two weeks, as advised, who emailed back to inform me no refund would be issued as they’d liquidated the company and that I needed to raise a chargeback with my bank. Vesper then tried to dispute the chargeback which made the process even more painful but eventually I got my money back.

They’ve now registered under Luxe Element Limited and have continued to trade as Vesper, disgraceful. You should be ashamed of yourselves.

Update - in response to the Vespers reply, its definitely you/the same company and due to GDPR and you liquidating the original company I wouldn’t imagine you have access to your old systems/files, otherwise you would certainly have an order for two blue jumpsuits.

I ordered from them on 12/7/24. I have still not received the product. And no one responds to my emails anymore. They were at one point. Unacceptable. Never order from here. Order#1868

Lovely selection well made reasonably priced and quick delivery

I ordered 3 dresses for new year with a view to keeping 1 and returning the others. I requested a return on the 31st Dec. I’ve since had no further correspondence or communication from the company and would like my refund to be processed. Their returns system is extremely old fashioned for 2025! The fact we have to wait for a returns slip is farcical. I would refrain from ordering from vesper as my experience has been worrying to say the least!

I regret to say that my experience with Vesper has been highly disappointing and stressful. I returned a faulty item (the Gatsby Sequin Midaxi Dress) on November 25, 2023, and provided all necessary documentation, including tracking information that confirmed the return was delivered on November 29, 2023. However, despite repeated follow-ups over the span of more than two months, I have yet to receive a refund.

The communication from Vesper has been generic and unhelpful, often consisting of templated apologies and reassurances without any concrete action or specific timeframes. I understand delays during busy periods, but the prolonged inaction, coupled with the absence of a resolution, has eroded my trust in the brand.

I fulfilled all requirements of the returns policy, including providing evidence that the item was faulty, yet I still faced resistance and delays in receiving a refund. Despite escalating the issue multiple times, the process remained stagnant.

Ultimately, I had to threaten a fraud claim due to the lack of transparency and resolution, to which I received no correspondence from them (my last email from them was on 5.2.24). While this might not meet the legal definition of fraud—since fraud typically involves intentional deception for financial gain—it certainly constitutes poor business practices and may be grounds for legal action under consumer protection laws. Thankfully the bank refunded me but this experience has caused unnecessary stress and left me feeling disregarded as a customer.

I cannot recommend Vesper due to their poor handling of returns and refunds, lack of clear communication, and failure to address customer concerns promptly.

I later read that others had similar experiences to me and the Vesper team has been responding that there is no order number traced to the account - I believe this is a lie. Vesper customer service in trust polite has stated that this is from a different online retailer as they have changed their domain from vesper247. The disappointing thing is back in 2022 I ordered from them and I had a completely fine experience with this online retailer through ASOS. Ultimately, DO NOT purchase with them unless you are sure you will NEVER want to return even if the item does not meet your expectations. You have been warned!

I have a over £200 order I have been trying to return for past two weeks
I’ve contacted the company on all online portals and via the help email several times but no response

I can’t return my order with no order number I was only sent a receipt number and there’s no paperwork in my parcel so I can’t process the return online
My receipt number is 1781-3809

I then found my order number on a screenshot I took on my day of purchase it is: AB35BA9582

And it says this order does not exist

I had a similar experience one year ago where I returned items and didn’t recieve my refund for over one month, I had to send back to back messages and threaten with taking further action before I got my refund

And I currently see no hope in hearing back from this company or being able to return the dresses and getting my refund and will need to take further action most likely

Great service , love the dress

I’ve used Vesper a few times, always a great service, fast delivery and beautiful dresses,

Beautiful dress, I received so many compliments on it. Great fit and very comfortable

The quality of the clothing did by NO MEANS match the price tag. I was incredibly disappointed with my order and how difficult it was to try and return it. Will never be shopping here again and will be warning my friends about this shop. Awful!

Thank you for helping me throughout every step until I got my package.💜💜

Really lovely dress which fits so nicely. Delivery was also very quick

Havent received the items

Beautiful dress, material and great customer service! Love it!

Really responsive customer service and I got a lovely dress out of it!! I experienced two small issues which were both dealt with immediately. Thanks guys

I absolutely love all dresses I’ve ever bought at this website!

Beautiful dresses. Nice, soft streatchy material.

Ordered a dress and there was an error, which was quickly sorted by Vesper including a swift refund.
Quick delivery and the dress was gorgeous, would order from vesper again!