Vernal Arvostelua 

110
•
TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 2/5 tähteä

I bought the desk shelf. I’m happy with the quality, but the drawer just falls out as soon as you pull it half way out. Nothing holds it up. All the things you have stored therefore fall out onto your... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Just purchased the white+oak L-shaped adjustable-height desk from Vernal and put it together today. I did it myself (it's doable alone) and it took me about a cautious 2 hours. I upturned the 2 compl... Näytä lisää

Saanut 5/5 tähteä

Apart from a delay in between receiving the two boxes, everything went smoothly. The desk was in an immaculate condition. Assembly was a breeze and first operation was smooth and reasonably quiet. To... Näytä lisää

Saanut 4/5 tähteä

Ordered cabinet which was pre assembled with non matching draw runners and wooden dowels that were too big and caused damage. Took few weeks to be sorted but we did get a full refund, now just have... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Toimistokalusteet
  2. ja myös
  3. Tietokonepöydät

Yrityksen kirjoittama

Vernal has a professional home design team that has been in the home furnishing industry for more than a decade, so we have always been close to the paranoid pursuit of quality control. We also strive to ensure that every user recognises the quality of our products. From design, to research and development, testing and manufacturing, we follow the highest standards in every step to create the most stable and robust desks. With our ergonomic products, we aim to provide our users with a pain-free working and living experience, while offering better products for a more efficient and enjoyable office experience. To set up a home office that offers a great home office experience.

Our shipping promise

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Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

110 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(110)

20 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great Product

Easy ordering, prompt and successful delivery and an excellent and well thought out product that is easy to assemble. Desk motion over 3 legs for, the L-shape, works very well and is smooth and accurate.

15. heinäkuuta 2025
Saanut 5/5 tähteä

Great desk and great service

There was a slight hiccup with delivery, courier issue, but customer service was amazing and quickly sorted it out.
Desk is of very high quality, assembly was easy, parts are very well labelled and instructions clear.
Really enjoying using my new desk :-)

28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great customer service

Great quality products, delivery was quick. The courier used weren't very careful with the package and as a result it arrived damaged. Within 72 hours I had a replacement delivered, undamaged, at no extra cost. The standout of the whole experience was the lovely customer support agents I had handling my case.

4. heinäkuuta 2025
Saanut 5/5 tähteä

Excellent quality and customer service

I have bought two desks from Vernal and the build quality far exceeds any similarly priced desks.

I had an issue with the worktop being damaged in transit with the last order, but Vernal customer service were excellent! They responded rapidly and the issue was resolved without any fuss or delay.

Highly recommend Vernal and their products

10. heinäkuuta 2025
Saanut 5/5 tähteä

good company and well packaged

I have had the Vernal Standing Desk for almost a week now and delivery was quick, placed the order on a Thursday. The top arrived on the Friday and the legs arrived on the Monday. The order was well packaged. I will be purchasing more accessories from Vernal in the future.

3. heinäkuuta 2025
Saanut 5/5 tähteä

The desk shelf was easy to assemble and…

The desk shelf was easy to assemble and the packaging was really great, there was rubber corners around the shelf so it wouldnt get damaged.
The colour is spot on and just overall looks great.
I got the walnut smaller size to put on a flexispot desk and its perfect.

13. kesäkuuta 2025
Saanut 4/5 tähteä

All but one parcel was delivered OK

All but one parcel was delivered OK. One parcel damaged and needs a replacement.
Confusing to have so many delivery notices for almost every single item - it was quite difficult to keep track of what had been delivered and what had not.

3. heinäkuuta 2025
Saanut 5/5 tähteä

I had ordered a table

I had ordered a table. One piece arrived last week and am trying to get an estimated time of delivery of the other critical piece but cannot seem to get a direct answer!
Following this Clara, Customer Service Manager, took control of the situation. Firstly, she acknowledged that their internal processes needed reviewing and through that honest approach made sure through constant communication that the last piece was delivered without further delay. Once the piece arrived she followed up to ensure everything was ok. The final assembly was smooth, the table a gift to my dad on his 90th birthday, for his study looks amazing. It is solid, excellent quality and family and friends have commented on what a wonderful mpiece of furniture. Credit goes to Clara to ensuring that the customer service experience, even though, initially was poor ...she followed through beautifully. Most importantly taking control of the situation. Definitely deserves a pay rise/bonus or promotion!!

9. kesäkuuta 2025
Vernal-logo

Vastaus yritykseltä Vernal

Dear Customer,

thank you for taking the time to share your experience. We sincerely appreciate your patience and understanding as we resolved the delivery delay for your table.

We’re delighted to hear that Clara’s proactive communication and follow-up ensured a smooth resolution, and that the table now holds such special meaning in your father’s study. Your kind words about its quality and Clara’s dedication mean a great deal to us—we’ll be sure to recognize her efforts.

Should you need anything else, please don’t hesitate to reach out.

Best regards,
Vernal Space Customer Support

Saanut 4/5 tähteä

Ordered cabinet which was pre assembled…

Ordered cabinet which was pre assembled with non matching draw runners and wooden dowels that were too big and caused damage.
Took few weeks to be sorted but we did get a full refund, now just have to dispose of useless item
UPDATED.
Clara from customer service has been amazing. They did have issues in the production line with the item we purchased but Clara pursued a satisfactory solution for us.

19. toukokuuta 2025
Vernal-logo

Vastaus yritykseltä Vernal

Dear Customer,

Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with your cabinet—this falls short of the quality and service we strive to provide.

While we regret that the initial resolution required time, we’re grateful for your patience and are pleased that Clara could secure a satisfactory outcome for you. Your recognition of her efforts is deeply appreciated, and we’ll celebrate her commitment to customer care.

Should you need assistance in the future, please don’t hesitate to contact us.

Best regards,
Vernal Space Customer Support

Saanut 4/5 tähteä

Delayed delivery of the desktop for Exec desk (l-shape )

Initially only partial delivery of the desk but after liaising with the customer support desk, they confirmed they would refund the costs i had for delayed pickup of the old desk. Desktop arrived after a delay.

Barring the need for better delivery partners i am happy with how they resolved the issue and amended the rating.

Desk itself is of good quality and easy to set up. Wouldnt recommend the drawer as it removes the ability to lower desk for larger screens, but the keyboard extension is nice for those with a lot of room at the seating area of the desk.

6. kesäkuuta 2025
Vernal-logo

Vastaus yritykseltä Vernal

Dear Customer,

Thank you for reaching out to us about your order. We sincerely apologize for the inconvenience caused by the partial delivery of your desk. Upon reviewing your case, we’ve identified that there was an unexpected issue during transit, which led to this incomplete delivery.

To resolve this as quickly as possible, we kindly ask you to contact us directly at service-uk@vernalspace.com with your order details. Our team will immediately investigate the logistics status and work to provide you with a replacement for the missing items. Additionally, we’d like to offer a partial refund for the shipping delay as a gesture of goodwill.

Your satisfaction is our priority, and we truly appreciate your patience and understanding. Please let us know how we can further assist you—we’re here to help.

Best regards,
Vernal Space Customer Support

Saanut 4/5 tähteä

Replacement desk

Desk initially arrived damaged and customer service arranged a replacement which was sent swiftly and with good correspondence.

30. toukokuuta 2025
Vernal-logo

Vastaus yritykseltä Vernal

Dear Customer,

Thank you for bringing this to our attention, and we’re truly sorry for the frustration caused by the damaged desk and the communication delays. We understand how disappointing this must be, and we’d like to clarify that there may have been a misunderstanding in addressing your concern—this is not reflective of our commitment to you.

To resolve this immediately, we’d like to offer you either a full refund or a replacement desk, whichever you prefer. Your satisfaction is our priority, and we want to make this right.

Please reply directly to this email or contact us at service-uk@vernalspace.com, and we’ll escalate your case personally to ensure a swift resolution. We appreciate your patience and the chance to restore your trust in Vernal Space.

Best regards,
Vernal Space Customer Support

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