Hello,
Thanks for your review. This is David Chapman, support supervisor at Veridium Software. We've just claimed our profile here on TrustPilot and I am sorry you have had a bad experience with our software. If you allow me, I will address the points you mentioned in your review:
- Roblox blockng: we have got several complaints from our clients that it is tricky to configure program exclusions for Roblox and other games. In the latest version of HomeGuard regular edition, Roblox is excluded from filtering by default, you don't need to configure anything. For the Pro version of HomeGuard we have added more tutorials on how to successfully configure the exclusions, in general and specific ones for some of the most popular games, in the tutorial section on our website.
- Support unresponsive after sometime: we have added more quality assurance support team members and fine tuned our internal process to ensure this will not happen again.
- Refund not processed: please send me an email directly to david.chapman@veridium.net, mentioning your order number and I'll make sure the refund is processed.