Vergo Pest Management Ltd Arvostelua 

This has genuinely been the worst experience I have ever had with a company and I don’t say that lightly. While the technicians themselves were professional, knowledgeable, and courteous, the customer service and administrative side of the business have been an absolute nightmare to deal with.

We waited well over a month for our final visit, and during that time we were repeatedly told that “someone will be coming on [specific date],” only for no one to show up, not once, but multiple times. Each time we called to follow up, we were informed that the appointment had been “rescheduled,” yet no one ever contacted us to let us know. This cycle of misinformation and lack of communication went on for over a month, leaving us completely frustrated and without any clear answers.

I made several requests to speak directly with a manager in hopes of resolving the issue, but every time I was assured that “someone will call you back.” Not once did that actually happen. It’s extremely disappointing to be promised follow-up after follow-up and never receive a single call.

This wasn’t just a one-time issue, we had almost the exact same problem during our very first appointment with this company. It’s become clear that this isn’t an isolated case of bad luck, but a pattern of poor communication and disorganisation within their customer service department.

To make matters worse, at one point during all this back and forth, I could actually hear staff members in the background laughing about my situation while I was on the phone expressing frustration and simply asking for an update. Although an apology was later offered, it was completely inappropriate and incredibly unprofessional. It made me feel disrespected as a customer and confirmed how poorly communication and professionalism are handled within their office.

It’s such a shame, because the technicians on-site were genuinely great and did their job well. Unfortunately, their efforts are completely overshadowed by the unprofessionalism and lack of accountability on the administrative side. I’ve never encountered a company that made it this difficult just to get a straight answer or a reliable appointment.

If you’re considering using this company, be prepared for constant rescheduling, unanswered calls, and zero follow-up from management. The field workers deserve praise, but the office staff and customer service system desperately need a complete overhaul.

Mark Donaghy the operative was friendly informative and was able to explain things in simple language. We had suspected birds/rats in the attic and after an inspection he was able to identify the issue. He set traps and poison together with a motion activated camera. Within the three visits and based on his actions and advice we seem to be rid of the problem. Great service and advice. I would recommend this operative for anyone with similar issues.

Dodge and Jake were professional and kind.

Disgusting company rude staff avoid at all costs

Just took whole day off work only to be called at 3.30 pm that technician can't attend. This company took over Busters Group locally who provided much better service. Can't even re-book when you ring the main number, utterly ridiculous set up. Recommend using alternative company as they too big to care.

Matt from Vergo came out today to deal with a wasp nest in our loft, a week after being let down by the company we originally booked with, not once but twice.
He arrived when he said he would, was respectful of our property, explained the process clearly and answered all our questions. Would not hesitate to recommend to anyone. Thanks, guys

Chris Matthews our pest control star. Is always super effcient, reliable and no job is to much for him. Always here right away when we need him. Definatley 5 Star..
Highly recommend.

I work in a store and have visits off vergo. Our usual pest man is Mark Donaghy. He is always very friendly and helpful and sorts out any problems we might have. With a full detailed explanation given to the staff.

Mark Donaghy - what a guy!

Truly is great at what he does and answers all questions we have.
He also never fails to make us laugh when he comes to the depot.

Would award him with 10 stars if I could! **********

Chris Matthews saved the Day! A huge thank you to Chris for coming to the rescue for my elderly mum. Great guy and very professional - gave some very useful advise for the future as well for both hornets nest and rats! Thank you kindly Sir!

Initial visit happened a day earlier than expected and Mark Donaghy arrived to sort out a wasp nest that we had in our loft. He carried out this job with military precision. Very professional service, and dog friendly chemicals were used which is importantly to us. I would highly recommend this company and if needed in the future, we would definitely use them again. 5 stars all the way.

Lisa, Jon and Rachel on the helpline were all incredibly helpful. Jack conducted a site visit within 24 hours of reporting the issue, and within a few hours of us requesting a follow-up. I was able to ask follow up questions of the report, and was given a lot of time and patience and additional insight and advice. I was also issued with a follow-up report within a couple of hours of this conversation. Jack and the team have been thorough, accessible and responsive start to finish.

Mark Clonaghy attended our premises to deal with a wasp nest. He arrived on time and was very professional and friendly. I highly recommend Mark and his company and wouldn’t hesitate to use them again.

Mark Donaghy arrived within a couple of hours of us reporting the problem.. within minutes he had located the cause, advised us what to do to resolve the issue. prompt, knowledgeable, personable, service. *****

Great work from Dodge and the lads, keen eye for detail very efficient and friendly

We have monthly visits from Vergo and Mark Donaghy is the best technician we could ask for. He always solves any pest issues we may have quickly and efficiently. We would highly recommend Mark!

Logged a call, within an hour Mark Donaghy was here, not only fixing the issue but educating colleagues about pest prevention at the same time. Friendly, polite, efficient, Mark is a credit to your business

Work at Aldi and vergo come out monthly to check pest control. Mark Donagly is great,he comes in with a friendly and positive attitude. Is very open and honest with information and things we need to do to keep clean and tidy.
Top lad 👌

We receive great service from the Vergo Pest Control Officer - Mark Donaghy, always prompt to action tasks and even when we get really urgent work orders he plans his work to suit. Thanks Mark keep up the great work.

Iv had an ongoing pest issue of micr and rats for 5 years. Iv had multiple pest companies come and go....however paul Benson from vergo has been a ray of sunshine in my darkest and most triggering and traumatic time. I have 2 kids and am petrified as many are. But he is a calm in my storm and he is helping me get to the bottom of it and I'm so greatful! GOD BLESS HIM X