Vendorcredentialing Realpage Arvostelua 

Absolutely Horrible Experience – Unprofessional, Unresponsive, and Unacceptable

This has been one of the most frustrating and unprofessional experiences I have ever had with a company. I have made repeated attempts to contact them by phone, but no one answers. I have even tried mailing a check to their P.O. Box to pay the final statement and have attempted to make the payment over the phone, yet I still cannot get anyone to respond and help resolve this situation.

To make matters worse, this company is reporting an inaccurate debt of $1,859 on my credit profile when the actual final balance is only $264.29. This discrepancy is directly preventing me from moving into my new home, creating unnecessary stress, delays, and financial complications.

I am actively trying to resolve this matter and pay the legitimate balance, but I cannot get anyone to answer the phone or take responsibility for correcting the inaccurate information they are reporting. It is absolutely ridiculous that a company can create a problem of this magnitude and then make it nearly impossible for a customer to get in touch with someone who can fix it.

Customer service is nonexistent, communication is terrible, and the lack of urgency is completely unacceptable. Something as straightforward as confirming the correct final balance and ensuring accurate credit reporting should not turn into a situation that jeopardizes someone’s housing arrangements.

I would strongly caution anyone considering doing business with this company to think twice. When a company cannot answer its phones, provide reasonable customer service, or promptly address inaccurate financial reporting, it raises serious concerns about its professionalism and accountability.

This situation needs to be corrected immediately. Customers deserve better than being ignored while dealing with problems that directly affect their ability to secure housing.

This is the worst run company I have ever dealt with. No one does there job, they just keep emailing you to make a COI over and over without checking to see if they have it. I have over 100 duplicate, triplicate, quadruplicate and so on. It goes on for months only to find out they had it all along and it was ok. I loathe, abhor, and detest this company. You are a fool if you use them.

Zero stars if it were possible. RealPage's vendor credentialing process is a black box of contradictory rejections dressed up as "compliance." I submitted the required insurance endorsement, got rejected, fixed exactly what the rejection notice said was wrong, resubmitted, and got rejected again for a completely different reason that was never mentioned the first time. Repeat that cycle enough times and it stops looking like quality control and starts looking like a system designed to generate rework, not verify compliance.

No clear checklist of requirements up front. No human to talk to who can explain why a form that meets state and carrier requirements still bounces. Just vague rejection codes and a portal that expects vendors to reverse-engineer what their reviewers actually want. If your business or your insurance agency has any real deadline riding on this, plan for RealPage to eat weeks of it through nothing but their own inconsistency.

Avoid if you have any choice in the matter.

I got the vendor marketplace confused with vendor credentialing when I received an email from the marketplace. So, I created an account & paid $75 to submit. When I called them & realized it wasn't the same & they just use the same platform, they refused to refund me because it's in their terms. To me, it sounds scammy & highway robbery. I still have to pay $109 to the property management group once they get me linked if they link me. This is insane so I had to dispute the $75 with my bank. Why do they not give a grace period for returns...because to me it's scamming people. One your card is in their system, that's it.

Absolute worst!!!!! If I could give it 000 stars I would. We are a vendor trying to do business with one of our corporate customers. It's not a big job at all, so all of this jumping through fiery hoops seems absolutely ridiculous. Not to mention they are making us pay them! The registration process is infuriating. Be prepared to get your insurance company involved and provide all kinds of private information. This should actually be illegal as it feels like a violation of privacy. Going on a month now trying to get registered. It seriously feels like I'm trying to get a job with the CIA. Praying they go out of business. We will never accept work with another customer who uses this garbage.

Had to go to three different sites and pay each time.
You have to buy packages in order to invoice your customer

Need my refund for applying to work and they delayed my refund saying I was not eligible when $109.00 is a lot to me

I have submitted COI's and documents on behalf of clients for years. It is always a struggle and time consumer to get COIs and endorsements approved. I upload the same docs year after year and continue to get notifications for non-compliance. I even chatted this last time and have the chat confirming approval. Yet roughly 10 days later I get another non-compliant email - call them and spend a good 1/2 hour getting it approved because there was no record from the chat that approved it. Very unorganized and hard to deal with. To me, it seems the EE's read a script and look at a template - instead of being well versed in insurance language and endorsements. I can only assume this is the case as I should not have to explain where to find the language and prove it is there. Vendors pay for a service that, in my opinion, does not have qualified employees to fulfill the vendors needs.

This company is hands down one of the worst systems we’ve ever dealt with as a property management partner. Once you submit an invoice, you’re completely locked out, no edits, no corrections, no flexibility whatsoever.

What’s even worse is that their system allows you to enter incorrect information (like letters in an invoice number) without any warning, only to reject it later because they require numbers only. By that point, it’s too late to fix.

Because of this, we were forced to resubmit over 30 invoices and pay duplicate fees, something that could have easily been avoided with basic validation or the ability to edit submissions.

The platform is poorly designed, costly, and creates unnecessary headaches. Use at your own risk.

Realpage is just Compliance Depot rebranded.
At best, they are a warehouse/clearing house for Insurance certificates (charging $100/year per COI). At worst, they are a complete and total scam. Just a roadblock between vendors and their clients.

They never actually help the costumer service never actually check the coi’s and just say looks good
Been months and they keep giving us mistakes and keep saying we are good to be compliant
Worst company to manage documents
They should hire people who actually do their job
And not just waste our time we spend 40+ mins per every call just to always have an issue because this team is incompetent, if i could give 0 stars i would , a big F u to this company

It takes NUMEROUS emails and calls to get insurance approved. Almost lost customers due to them NOT doing their job. Even uploading it yourself doesn't help. They need to hire more employees or train the ones they have or replace them all. This is EVERY year!!!!!

Never approves your insurance the first time. Every year i submit the same insurance, same language on thd insurance and they deny it. Have to and resubmit the same insurance! Call after call, email after email just gets exhausting. Some companies that use this company i turned down their business, if its not beneficial for my company. Terrible

If I could give 0 stars I would. This company is a scam that thrives on charging enrollment fees. We opted not to enroll after having paid the fee and they said we could get refunded as long as it was within 30 days when we request refund and now they’re saying sorry we can’t refund due to processing fees. Total BS. Stay away!!!

Nothing is easy... NOTHING! Multiple phone calls, email after email, and things are still not right. The hoops that vendors are being asked to jump through are ridiculous. Every single vendor that has been asked to sign up with vendor credentialing has had nothing but headaches. Emails go unanswered, phone calls are confusing because of unintelligible phone operators, and ultimately nothing is ever resolved. Small vendors with one or two employees are being killed. Some vendors we have used for a decade without a single negative incident are now deemed unusable. Our property has a vendor right next door, the gentleman walks to our property, and they're telling him he needs to upgrade his auto insurance if he wants to continue to work for us. He doesn't use his vehicle... ever!
Completely frustrating and crippling service.

Absolute redundancy working with these people.. I don't know how this is allowed per department of insurance but they sell products that are unnecessary to make it seem like they are offering a value.. Multiple and Multiple of redundant requests, phone calls, promises ALL to no avail.

Realpage vendor credentialing, if you want your vendor to refuse to work for you, then hire realpage. Realpage does not train their vendor support to recognize the different requirements each different type of business needs. The vendor will spend over a month trying to work with Realpage to no avail. If you ask to speak with a manager, they will hang up on you. Working with Realpage, which you pay to use their service, is FRUSTRATING and AGGRAVATING.

ABSOLUTE MORONS, WORST PEOPLE IVE EVER DEALT WITH.. TAKES 3 DAYS TO EVEN GET A CALL BACK.. tHEY GREEN LIGHT YOU FOR SIX MONTHS AND THEN TRY TO SAY YOUR LISCENSE ISNT GOOD ENOUGH............AFTER THEY OWE YOU MONEY~! THESE PEOPLE SHOULD BE ASHAMED

This company has terrible customer service. To start I have to do business through this company in order to work with a real estate/ property management company that I service. Since the start they take days to answer simple questions. As of now they are holding up payment because they will not upload documents that have been sent to them. Funny though I keep getting hit up by them to spend more money with them yet they can't even perform at a baseline of ok level. I am close to quitting service at this property management because of this company. If you have to join them expect weeks before you get into the system. As of today I have been fighting with them for 13 days just for a simple COI.