Vehicle Replacement Group Arvostelua 

The VRG representative Ali called me a day earlier to give me a rough estimate of delivery, he then kept me informed on the day when he got late due to a flat tyre, when he arrived he appologised for the delay. He was professional and courteous throughout the process. Definately an asset to his company.

Ali delivered my replacement vehicle this morning, and was delivered at the exact time he gave me. Ali was very professional in everything he did

A little slow but a smooth process overall. The staff I dealt with were very friendly and helpful, especially Saima who went above and beyond to secure me a vehicle on the day I needed it.

Had a accident a little while back my hire car came from VRG the first car they sent me out wasn't too practical for me as It was a 3 door and I needed a 5 door for my little one. Made a call to VRG and they sorted it there and then another car came the next day around 12 which was perfect.
Got my car back today and VRG called me but I had missed the call due to work related issues, gave VRG a call and a lovely well mannered woman Kerry answered so I explained to her my issue and the insurance was extended there and then no hassle at all. Great company with well mannered staff and excellent customer service

VRG were instructed to provide me with a hire car following an RTC. They arranged for literally a death trap to be delivered to me with damaged, lethal tyres, electrical items dangling down on their cables under the vehicle amongst other issues.

I reported this immediately but I am now just being ignored by them, I’m into my 9th day without a vehicle and nobody at VRG is interested or willing to rectify the issues

The whole experience of going through VRG in dealing with my damaged car was 1st class. My insurance company were insisting I used their recommended garage for the repairs etc. VRG were more customer focused and listened to what my request. Nothing was too much, I would used VRG again with no reservations.

I tried to call regarding cancelling a hire vehicle. I was told to expect a call back within half an hour 2 hours later nothing so phoned again and was told I needed to speak to the off hire department so put on hold for 20 minutes then gave up phoned and and finally got through to kerry thank god for kerry everything sorted in 5 mins. Thank you kerry

Absolute disgrace of a company. They scammed me into signing paperwork I didn’t understand and weren’t helpful when I asked for assistance. They threatened me multiple times via post, even though I had already spoken to a member of staff regarding my case.I was forced to pay for damage I didn’t cause and when I disputed it, they didn’t want to know and just continued to deny they were at fault. DO NOT USE THIS COMPANY!

Kerry from VRG was very helpful and extremely pleasant and professional in the way she dealt with my call. The whole process getting the car and returning it was smooth and hassle free.

I am currently dealing with vrg, and agree with the previous customers that they are dreadful and shockingly bad.
The motor repair network supposed to be sending authorisation for my car (none fault claim) and still haven't done so after a month. Manager of VRG not actioning the complaints and lack of transparency and dishonesty about the case all around. Am a professional person and wasting days and hours making phonecalls that never resolve the situation. AVOID VRG AT ALL COSTS. I am beginning to feel this company is fraudulent as it is certainly not ethical.

I have been helped by saima
She couldn’t do more
5 star experience
Well done 👍🏻

Lucy, was super helpful sorting out the extention of a hire so I can get to work. She was reassuring to speak to and followed up by text to confirm.

AVOID AT ALL COSTS!!!
Since the 27th January 2023 I have been waiting for a hire car. I have not had a hire car provided, I have not had confirmation of whether my car is a write off or not, I have had no payout, I was promised payments to civer the cost of a hire vehicle as they couldnt provide one, I passed on my bank details and never receiveda payment.

My car has been parked on the road side broken since the 27th January. I am paying tax, insurance and a loan for it and I am now struggling financially due to this as I have no vehicle so am having to pay friends and family for lifts. I am due my first child in a matter of weeks and I currently can't even drive to the hospital due to the situation this company has left me in.

I have rang every week and emailed frequently and Sobi (my alleged complaint handler) cannot even be bothered to reply to me!

I was supposed to have a manager call me back, but why not wait a little longer for my tax to expire and the police to tow the vehicle...

The WORST company I have ever dealt with. Assuming their service continues to be so poor you may read about this on news articles shortly as I have exhausted all other options...

I even tried to write to their CEO...but I guess like everyone else at VRG he had more important stuff to do than to worry about a young man being able to drive his pregnant partner to the hospital when her waters break 👍🏽

1star only cause can't go lower. It's been 3 weeks from the day of accident and they still struggling to arrange replacement vehicle. What a disaster

Kerry was awesome dealt with my call professionally and was so understanding 👍🏻

In perticular it was an employee named Ellie Hartmann.
She helped me every stage of the way instantly to ensure everything went as smoothly as possible.
Just so reassuring in this day and age. Many thanks

Gary Grant

I have spoken to Samantha Knowles for a few times regarding my claim. She is absolutely lovely and helpful. She explained things so well and easy to understand. She delivered excellent customer services and being very professional in what she was doing. I am very happy for the service that she provided. Hope VRG recognises her hard work and she deserves a promotion.

Very happy with the service I received this morning on the phone with Ellis.

Friendly, polite and easy service to use. The car I have received is in excellent condition and the driver was extremely nice. All in all I am very happy with the service I received.

Service received from Michael who delivered both cars( the 1st wasnt suitable for my needs)was excellent. He was friendly and informative and also arrived when he said he would.
Saima on the telephone was equally as friendly and responded to my request very quickly