Hi Dan,
We’re sorry to hear you feel this way, and we take concerns like this very seriously.
To clarify, our auto-draw competitions are triggered once all tickets are sold. In this instance, there was a short delay while the system completed its checks and finalised the draw record. We appreciate this wasn’t clearly communicated at the time, and we understand how that may have caused concern.
All of our draws are conducted using a cryptographically secure random selection process. Each result is recorded with a SHA-256 audit hash, along with the winning ticket number, total entries, and timestamp. This ensures the result cannot be altered after the draw has taken place.
For additional clarity, ticket numbers are issued and clearly displayed in the confirmation email sent at the time of entry. The email you forwarded to us shows your allocated ticket numbers, confirming they were successfully entered into the competition.
Regarding transparency, we recognise that our wording may have suggested audit hashes are publicly shared. They are not currently published externally, but they are stored as part of an immutable internal audit trail. We are actively reviewing how we present this information to make it clearer and more transparent for all customers.
With regard to the winner name shown as “Bradley”, display names can vary depending on how customer details are submitted or privacy preferences. However, we are reviewing this specific case to ensure everything has been recorded and displayed correctly.
We categorically reject any suggestion that our draws are manipulated. We operate with fairness and integrity as a priority, and we are confident in the robustness of our systems.
We are more than happy to review this draw again internally and confirm the full details directly with you. Please contact us via email so we can continue this conversation properly.
Kind regards,
Vault Nine Competitions