Vault Health Arvostelua 

Today I called Vault health looking for information in regards to testing as a result of it needed Covid test for travel. Cathy helped me look through the details explained the process and took the initiative Calmly to help me! Great representative of the company

My only positive thing to say is that customer service replied somewhat quickly and that the woman who helped me take my PCR test over zoom was lovely. However, I sent my test in on a Saturday morning and have yet to hear my results and it is now wednesday.
When I emailed customer service letting them know that my tracking number isn’t working, they let me know that they had received my test and would have my results in the next 12 hours.
Well, about 4 hours after that I received an email from vault health letting me know that I would receive my results in 24-48 hours. It’s been over 24 hours and I still haven’t heard anything. Because of this I’ve had to miss even more work and that’s something I really can’t afford to do.
Please don’t waste your time with this test and just go to a testing center or urgent care if you want your results within a week. I just wish they’d given me an accurate time frame so I could have avoided this nightmare in the first place :(

Kathy was very helpful. She was kind, listened and then helped me solve the issue.

I was in a waiting room to take a rapid test and the host disconnected us. I called and Cathy Soto got me to another host within in minutes. She was very pleasant and helpful! Thank You Cathy!!

Great service! Fast response!

I was provided with above and beyond customer support by Amy, Fritz, and Roberto of the Vault Health customer support team. I was having trouble with orders being shipped and called the customer support phone number. Each of these three support team members was extremely helpful, patient, professional, and genuinely cared about correcting the situation. Amy spent a good amount of time walking me through the online form process without ever appearing rushed. Amy, Fritz, and Roberto looked into the situation, explained what might be wrong, and took actions to rectify the situation, all the while taking as much time as needed to do so. Fritz also followed up by calling me back and providing updates. In summary, each of these three team members spent a good amount of time doing all they could to correct the situation (and the situation was corrected), and were understanding when I expressed frustration with the process. I have rarely experienced this same level of dedication and commitment to excellence. Amy, Fritz, and Roberto should be commended! Vault Health is lucky to have them as part of the customer support team.

I’m 84 with a new cellphone getting ready to go on a cruise. Cera was WONDERFUL, so helpful and caring. She walked me through everything, talked to her 3 different times. She definitely earned 5 stars from me!

When I called to inquire about my sample that was delayed in shipment due to UPS failures, Cathy was able to inform me that the sample had indeed been delivered to the lab earlier that day (three days late), something that UPS was unable to tell me directly. Sadly, the sample was damaged in shipment (most likely due to the UPS delay and it being sent from NJ to Kentucky and then back to NJ), but Cathy ordered a new sample kit to be delivered to me. Hopefully UPS doesn't mess up with this one too!

I have had the pleasurer of speaking with Briana a few times and as a representative of Vault she has always been extremely helpfully and a absolute pleasurer to deal with. Someone should move her into a supervisor's training position and she excels at customer services and should be retained at all cost.
Terry Rickard

Great customer service. Promptly and clearly answered my questions and solved my issue.

Amy was courteous, knowledgeable, and able to resolve my issue. We got disconnected at some point and she went out of her way to call me back and stayed on the call with me until I was done submitting my request! Thank you Amy!!!

This company has ALWAYS been 1st class in supporting the users. Anytime I had an issue, they answered the phone quickly and resolved it quickly. I know of no better support operation during my 42+ years of computing.

I was having trouble finding my test results & Jo was very helpful. She went searching for it in various ways & eventually helped me figure out that my son had an account that wasn't connected to an email. I am very grateful for her help & that we were able to find his results.

Elaine was so helpful, patient and understanding. I really appreciated her kindness and responsiveness. She understood our needs and helped us problem-solve to address those needs. Excellent customer service!

I placed 2 separate orders for antigen kits. The bubble envelopes arrived on the same day. One had a kit and the other was empty. I contacted Vault and spoke with an agent whom I thought was going to get back to me. I called again and spoke with Cathy who was able to get the information I needed, did it quickly and was very nice to talk with.

Amy C. was very helpful and thorough. Hoping my request was done as mentioned, it will take a couple of days or so. But my interaction was informative and Amy was very pleasant to speak with.

Great customer service when you can find them! We have continued to have difficulty getting through with our tests initially on the vault website. However, once I found the help contact phone number (not listed easily on their website), the customer service is fantastic! Always helpful, courteous, and quick! They have gotten all issues resolved right away.

Cathy was a very nice person who helped me fix what was wrong in my account !

What a bunch of morons. Totally clueless on providing the correct test. Don’t recommend them at all spent 15 min spitting in a cup to find out they gave me the wrong test.