Vape At Door UK Arvostelua 

Abysmal from start to finish.

Ordered Monday evening, next day shipping (which costs extra).
Get a dispatch email Tuesday morning, with a tracking code. All good so far.
On Wednesday get a WhatsApp message apologising that they don’t have the stock of the item that was supposed to be delivered that very day, and that they can send me out a replacement for delivery on the Thursday. Not ideal, but it happens, so I agree.

What then begins to happen is one long string of lies, fluff, and absolute bullsquirt from Dan over varying WhatsApp messages, stating the item has been posted, and that it must have got lost in the Royal Mail system.
Upon pointing out that I work nearly daily with said system and that the fact that Royal Mail haven’t even processed the item as received by them, which means it hasn’t been sent from Dan’s warehouse, he quickly does a U-turn that would have made Theresa May blush, and says it must have been during their transportation. He then tells me he’d send me a replacement but they don’t have the stock of that item (which is still listed as in stock, even now on their website).

After 6 days of back and forth, today I finally get a refund (which I was promised yesterday, and never received), after being told once again the stock is not available (and once again confirming it IS listed as available on their website).

What I actually suspect is, they take orders, THEN order the stock, then dispatch it to the buyer. So, essentially they take orders under pretence, and create tracking numbers to placate people, and blame Royal Mail for their own underhand dealings.

If I could give 0 stars I would. Absolute shisters. Avoid if you actually want your items in quick order.

(Also note other reviews here. Even the 5* ones often mention having to get an alternative/replacement as they don’t have the stock in. Absolute shambles.)

Fantastic service
I ordered a vape that was out of stock sadly but Dan was quick to respond and send me a new one and a replacement
Apart from that very happy with the service thank you

These vapes are perfect for me
They have so many flavors

Was a good service

The products have full descriptions and helpful advice before you buy. The products i have received have vwey satisfactory . Deluvery has aleays been prmopt and on time. Any queries or probkems have been quickly resolved by veey helpful staff.

Great customer service. Previously i ordered the same products and they were unable to complete the full order. They messaged me and communicated with me that there was an issue. We discussed other products and agreed on replacements and they arrived when they were meant to.

I've just swapped over to this company and placed my 2nd order really good value and great products will continue to buy from here

ordering is easy fast delivery well packed
fully informed when items are delivered
perfect

Superb.packaged very good.

Great products, well packaged and fast delivery

Easy website to understand and although they did not have the product in stock what I wanted they messaged me and see if I wanted another product and even thought my other product cost more they compensated it because of product not being in stock thankyou would use this website again in future

One of my parcels from has gone missing but they contacted me and r sending me out a new order witch is very kind of them over all I am please with the service

Parcel never arrived, even after paying for next day delivery. Dan, did a great job at informing me of what he could do to help after my parcel arrived yet couldn’t chase up royal mail to find my package and get it sorted. Not really your company’s fault but could have done better to help out a customer. Unfortunately i won’t return to use your website unless the parcel arrives eventually and i’ll take up the offer of free shipping and discounted price on a new order.

Excellent customer service!!
Dan was really helpful and sorted things out quickly.
Brilliant company.

Good price and Fast delivery
So far so good 👍

Another order from Vape At Door delivered well packaged and on time cannot fault this company and the vapes are really fantastic always in stock . Brilliant 👌👍

Superb company, fast service, even swapped out a dud vape with no issues
I wouldn't use anyone else after 3 years of great service

Great customer service and quick delivery. Will be ordering again.

Excellent service even though they were out of stock on what I ordered they didn't take anytime in getting in touch with me and offering me a better alternative at no extra cost, thank you.