vance.tech Arvostelua 941

Worst service ever not connecting to customers service also they take money more then 24 hours

I did a transfer to India on 03/03/2025. It's been 24 hours and the transfer hasn't completed.

Transaction Reference -NZBDKGWB4X
Name - AKHIL KUMAR

The customer support has been pathetic. No one has been answering on chat or mail and there is no way to reach via phone.

I made transfer through vance. The transfer was sent to the same recipient I regularly send funds to, but it has now been over 24 hours, and the recipient has not received the funds.

I have been waiting for almost 3 hours on your chat support platform, but no representative has reached out to assist me. no response on emails as well I am worried now.

I did a transfer, its now 4th day, no info at all, there is a WhatsApp contact and chat bots, none responds,

No customer support at all, I believe they know what they doing, thats why they dont have any office in UAE, not even shed where customer can check physically when the customer care chat bot/team (both same) dont do their job very well;
@HR_Vance please give your whole staff proper JD's

Its definitely not safe to deal with someone who dont respond,

Vance is working from Bangalore, India office with zero physical establishment in UAE,

@Vance If you are excusing about croud, it means you are receiving that much complaints.

Hi,

I have transferred amount yesterday morning through Vance. Money got deducted from my account but not received to beneficiary yet. It’s almost 24 hours. I didn’t get any response.

Transfer Id: LNGWAZ6ZNV

Is anybody facing same issue. Kindly help me to resolve this

It was all well until i made a transaction on 28-2-2025 from UAE to India. The amount is still not credited to my Indian account. Now the UAE time is 4-3-2025,11:17 am. The worst thing is their customer support. Since 4 days i am trying out for help in their in app customer support, through their email, still not even a single response from their side except automated messages. I am using vance for 2 months or more. This is the worst experience ever.
Transaction id: PZXALRQ3XS
I hope some one will come to help out
Today on 06/03/2025 on 4:29 AM, money is finally credited to the account. Yesterday i sent an email on escalations describing the issue. Thank you vance team.

Hello,
I have transferred the money to India couple of times ago, but no issue and it's credited to within hour.

Yesterday I have transferred the money again due to emergency, despite my previous successful transactions, this transfer has been stuck, causing significant inconvenience and stress due to the emergency nature of the situation.
I have already sent several emails and attempted to reach out via chat support, but I have not received any response. Also, I have contacted Mr. Prakash directly, but unfortunately, there has been no reply.

This App is not suitable for emergency fund transfer. so, guys think twice before sending money if any emergency.

hope VANCE Team will resolve the issue ASAP.
Reference ID: 78NUQV1DSW.

Ref to my transfer no. 2DCXJAKROS, still awaiting for completion even after 3 days.
Really very disappointed with service.

Transfer ID: M9OD7OY4WI

I had an extremely frustrating and nerve-wracking experience with Vance that has completely shattered my trust in their service. On February 24th, I initiated a transfer of a substantial amount through their app—something I had done before without issues. However, this time, the transfer got stuck for days with no updates.

After waiting, I was suddenly asked to provide additional information that had already been submitted for similar past transactions. Despite explaining the urgency of the situation, I had to arrange an alternative transfer through another exchange, leading to unnecessary stress and inconvenience.

To make things worse, Vance’s customer support was completely unreliable. Initially, they denied my refund request, only to later agree to it—but even after four days, I have received no refund and zero updates. Trying to get in touch with their support team is a nightmare, and their lack of transparency is unacceptable, especially for a financial service handling large amounts of money.

For a platform associated with Lulu Exchange, this is shocking and completely unprofessional. If I do not receive my refund soon, I will have no choice but to escalate this matter to the Central Bank of UAE and seek legal action.

I strongly advise against using Vance for any money transfers—your funds could get stuck, and their support is unresponsive and unhelpful. Avoid at all costs!

I didn't receive the funds that I send
Worst part is they don't have an customer service number and only chat option available and it also not responding properly.

Amount got stuck for 5 days but no real response from Vance.

I did a transfer to India on 2nd March 2025 5AM. It's been 36 hours and the transfer hasn't completed.
No reply on chat or email.

Money is sent on 25th Feb still not credited.Vance doesn’t have adequate support team.

Horrible experience I have send money on Friday but still not credited to my account customer service no response as they claim 24×7 but not reply they even don't have calling number so we can contact so guys please stay away from tjis scam and use some other platform to send money

My first experience was unsatisfactory, as the funds were withdrawn but remained untransferred for nearly three days...

I contacted Vance Bank through chat, but I haven't received a response. It has been three days now.

Dear viewers,
I have used vance app twice for transfering funds to india, on both the occasions funds were transferee after2 to 3 days and the worst part is the support team not responding to our query, email or app and they use AI tools for answering customers question, atleast management should trained the. On how to use those tools, for any or every queation they have only one reply we have escalated your query our team is working on it to resolve, its a ioke.
Guys i got attracted due to the good exchange rate but the catch is they will delay your funds and rotate your money.
Look for other better options.
I am happy to share the receipts and other details if management is really interested in improving their system.

I loved the experience since it was easy and quick

VERY BAD EXPERIENCE ,, STILL NO MONEY TRASFERD TO MY ACCOUNT ,, STILL THERE IS NO ONE IS TO HELP ,, ONLY AUTOMATED CHAT ,,

Worssssttttt money transfer app..
Please don't send money thru this app. They will use your money for rotation. You can't reach customer service at all.. No one will respond to ur chat and emails.

Your money will not be guaranteed.
I made my transfer on 27Feb25 9.30AM GMT, and they credited me in my India account after 4 days.

Think twice before u send your valuable money thru this junk app.

Customer Support zerooooo..

I have made a transaction i didn't received my money till now it's been around more than 24hrs, no one is there to support Transaction id ABDJ3Q5LPK No support team is helping.