Vanaways Arvostelua 

Process was made very easy by quick contact from Steve and continuous communication throughout the process. Lillie-Mae's customer service was first class and answered any queries I had in a polite and courteous manner. I will have no hesitate in using again.

I was kept informed on the progress of my new van, I was told of an 8 week lead time but surprisingly it was only 4 weeks. Fantastic!!!

Very happy with service provided. Great value for 74 plate company crew van. Will recommend for sure. Next van we will buy from you. Lilly manage to sort all paperwork within half an hour. Great.

Excellent service from start to finish, all went smoothly and a brand new van was delivered when they said it would be. Tyler in particularly was great with communications and all the paperwork.

A pleasure to deal with start to finish. Liam and Joe were excellent in securing me my vehicle of choice within my Budget. From enquiry to delivery they attended every need and question I had.
I wouldn’t go anywhere else for a van and will most definitely recommend Vanaways to friend and family.

Thanks guys was a pleasure.

Starting new role and urgently needed L2H2 van. Have to say great work at Vanaways. Made simple and speedy. Notifications and communication excellent and professional. Thank You Lille-Mae Northover.

Hi
I would just like to thank Vanaways and especially Tyler who done all the admin throughout and looked after me as if it was his own purchase
Graham
Bexhill

Third time we have purchased a new van from Vanaways and once again a very good service. Lilly-Mae's communication was great and she made sure everything went as smoothly as possible. Thanks Vanaways!

The service from Alastair and then from Lillie was exceptional. There were a few hiccups that were not the fault of Vanaways and they were very helpful in finding a solution.

Vanaways is really great, from contacting them up to delivery can't be smoother than it was. These guys are professionals and I believe the best in the industry. Thanks to Philip Jones, Ross Davies, Jihad Khan and one or two individuals I had contact with throughout the process. I recommend Vanaways and will use them again.

I ordered a van, but the financing was much higher than expected. I requested a refund, but the staff member who was supposed to handle it left the company, so my refund was never processed.

Now I'm stuck chasing this down because my year-end accounts are coming up, and my accountant noticed I haven’t received the refund. I’m out £500 plus VAT, and they’re now telling me I'm not eligible for a refund due to the timeframe.

This is absolutely appalling. I made my refund request through their staff, and now I'm left to deal with the fallout of their incompetence. I would not recommend their services to anyone.

the communication was great and Jihad went above and beyond to assist me with the pocess of purchasing the van to point of delivery and sign off. i couldnt have had it any smoother without this company. extremely professional and very knowledgeable person

I would like to thank Tyler Flage for his help in getting our van in the spec we wanted. I would recommend Vanaways if you need a commercial vehicle.

Brilliant Customer Services, we had regular updates from Lillie-Mae on progress and any issues were dealt with swiftly she was very helpful and always quick to respond. We look forward to working with the team again in the future

I had a fantastic experience working with Lillie-Mae from Vanaways. From the initial enquiry to the delivery of the vehicle, everything was seamless and handled with professionalism and care. Lillie-Mae was incredibly responsive, keeping me updated throughout the entire process and ensuring everything went smoothly.

I bought a brand new Renault Trafic Extra Sport for my business and from the start to finish, from enquiring about the van, putting my deposit down to getting the van, Vanaways kept me up to date with the process and nothing was any problem to them.
When I got the van however, Renault themselves had lined the van which I didn't want and had created an issue with the van. I immediately contacted Vanaways and I thought 'that that would be that' because they had sold the van and it was my problem now- I couldn't have been more wrong! Stacey and her team in the After Sales department were absolutely brilliant and have fought my corner since Day 1 and I am now getting the correct resolution to the issue. They have 'gone the extra mile' ..and more for me, numerous updates and have never side stepped any of my queries.
After Sales is just as important, if not more important than the sale itself to give the buyer the confidence that if any issue arises, that you are not the 'last sale' and they're now chasing the next sale- unlike many garages you can walk into- I speak from experience!!
If I could give them 6 stars I would- and as for when I buy another van? I'll be straight on the phone to Vanaways without hesitation!

Fantastic customer service! Lillie-Mae and Tyler were very helpful during the whole process, nothing was a hassle, providing weekly updates throughout the whole process via email and telephone calls. Communication was excellent and over all experience was great, this is our first vehicle using Vanaways but will definitely be using them again going forward!

Good knowledge when questions asked - I know the van being offered is actually available unlike some other companies - good discounts too!

It was sop easy to deal with you guys once we agreed a price, see you next purchase!!
Thank you
Malcolm Lines

The experience that I received from Vanaways from my very first communication until the van was delivered (and then Plylined as this had been missed) was excellent. Communication straight forward with quick fast answers. Both Lillie-Mae Northover and Tyler Flage could not have been more helpful and professional in communication and answering the many questions I had. Both a great asset to Vanways.