Total Scam
Total Scam, send faulty parts and offer to refund 10% and keep customers 90%.
Neither business is based in UK or EU they are voilating all online EU business rules.
below is the conversation i received from them after complaining and waiting nearly 1 month .
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We are sorry to hear that you still want to return the product.
To proceed with the return, please review our return policy outlined below:
Return Conditions:
1.You are responsible for all shipping costs, including the initial delivery cost and the return shipping cost to Hong Kong.
2.A 15% handling fee will be deducted from your refund.
3.The return process takes approximately one month.
4.Return shipping costs are approximately £35. Please check with your local post office for exact rates.
5.You must provide tracking information.
6.The refund will be processed after we receive the item.
7.Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item.
Return Address:
Room 201, No. 3 Gate, No. 33, Nanping Road, Nanping Industrial Zone, Qiaolong, Tangxia Town, Dongguan City, Guangdong Province, China
Recipient: Xiao Junjian (VY0112)
Phone number: +86 13312988847
Kindly Reminder:
1.Please put a note in the package with the order number XXXXX, so that we can issue a refund to you once receiving the returned package.
2.Please pack it properly to avoid damage during the transit, otherwise, we are not allowed to give you a full refund.
We hope this information is helpful. Please let us know if you have any further questions.
san
18. elokuuta 2025
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