We have used the services of Valkyrie on several occasions now and every single time they are such a joy to deal with. Helpful from the moment you enquire with assistance running through all the logis... Näytä lisää
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Right from the initial enquiry Leigh-Ann was helpful, reassuring and friendly. Our driver, John, arrived early and it was so appreciated, he couldn't have been friendlier, helping us to put a wheelcha... Näytä lisää
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Excellent relaxed journey I enjoyed a most comfortable and pleasant journey to the airport exactly on time as planned. Nathan’s car is spotless and his driving is exemplary. It was the best most re... Näytä lisää
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First class & would highly recommend this company. A last minute change to my return journey was no trouble to these people, a courteous & prompt service from the train station at Cheltenham Spa to ho... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Gloucestershire's premium chauffeur service covering Cheltenham Tewkesbury, Worcester, Gloucester, Oxford and surrounding Cotswold villages. We set the standards in Chauffeuring. With Mercedes V-Class Executive MPV and the latest model shape Mercedes S-Class Luxury Long wheelbase saloon, we know how to deliver quality service. Weddings, Proms, Special Occassion, Sporting Events, Airport Transfers or any bespoke travel we have it covered.
Yhteystiedot
17 Woodrush Road, Walton Cardiff, GL20 7SF, Tewkesbury, Yhdistynyt kuningaskunta
- 01684 355012
- enquiries@valkyriechauffeurs.co.uk
- valkyriechauffeurs.co.uk
Five star top class service!
We have used the services of Valkyrie on several occasions now and every single time they are such a joy to deal with. Helpful from the moment you enquire with assistance running through all the logistics and arrangements, and then to the journey itself which is always so prompt, reliable and dependable, you are taken in style, comfort and safety and have all the stress of the journey completely taken away. Would thoroughly recommend!
13. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Morning, thank you so much for leaving as another review. Driving for your family has been an absolute pleasure and we look forward to continuing to welcome you for any future chauffeuring needs you and the family may have. kind regards Leigh-Ann @ Valkyrie Chauffeurs
Excellent, excellent, excellent!
Right from the initial enquiry Leigh-Ann was helpful, reassuring and friendly. Our driver, John, arrived early and it was so appreciated, he couldn't have been friendlier, helping us to put a wheelchair in the boot which we hadn't even discussed at booking and even dropping a guest at a location different to the initial booking. The 7 seater was sparkling clean outside and in, with water, tissues and the charging points even had the different cables to use so you don't have to worry about bringing your own. We didn't use many vendors for our wedding but I'm so glad we chose Valkyrie Chauffeurs for our transport because they couldn't have done more for us. Thank you.
8. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Good morning, Thank you so much for taking the time to leave such a lovely review for us. It is very much appriciated. I am so glad that your special day ran smoothly and John was acomodating for your needs. It is of the upmost importance to us that our drivers reflect the high standards that we set; to not only concentrate on the car/driving, but also to pay attention to the little things that make the service a memorable experience for our customers. I will be sure to feed that back to him. Should you need any travel requirements in the future; airport transfers, meals out, or anything else please do not hesitate to let us know as it would be lovely to welcome you back. Wishing you all the best and happiness for the future. Regards Leigh-Ann @ Valkyrie Chauffeurs Ltd
Recently had an occasion to use…
Recently had an occasion to use Valkyrie.
The service and delivery of same was excellent, as was the chauffeur, Simon.
Would look no further for future occasions.
28. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Good morning Mr D. Thank you for taking the time to leave us a review and for your call to let us know how everything went. Hearing customer feedback is very much appriciated. We are so glad to hear you were pleased with the services provided. Hope you had a wonderful day out and we look forward to welcoming you again in the future. Kind regards Leigh-Ann @ Valkyrie Chauffeurs Ltd
Great service
10. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Good afternoon Elleni, Thank you for taking the time to leave us a starred review. It was great to be a part of extreme-cashmere.com promotional Campaign. We look forward to welcoming you again in the near future. Kind regards Leigh-Ann @ Valkyrie Chauffeurs Ltd
Car organised for my son's wedding
Car organised for my son's wedding. My son called to see if the driver could arrive any earlier - the driver said he would come 20 mins earlier. Then they tried to charge me £25 plus VAT as an 'admin' charge for this minor change - despite the fact that this was not raised when my son called. When I challenged this they tried to claim that my son had spilt some champagne in the car (not previously mentioned). This was a greatly exaggerated complaint - the driver had braked quite hard causing my son's wife to spill a glass of champagne on her trousers and a small amount on the carpet. The aggression of the charging policy and the general unreasonable attitude of the company are clear red flags - beware!
The reply below was my initial email reply. There then followed 'champagnegate' and the belligerent attitude generally. This is the problem with outfits like this - they destroy any residual goodwill with their approach to the 'small print' in the contract and what appeared to be a wholly disingenuous allegation to justify a ridiculous charge. I use chauffeured cars very regularly - I have never come across such a petty attitude.
26. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Good evening, Thank you for taking the time to leave a review. However, the 1 star is neither an honest, nor accurate reflection. In communication with us, you stated you were “Impressed” and “A Happy Client” with our services as per your own words (see email quote’s below). The only complaint that I can see, is that you are unhappy that you were asked to pay a 'sameday' itinerary amendment charge of £25.
As part of the quote provided to you at 1836hrs on 19/11/23 you were advised in writing that we price on itinerary and: “Should an itinerary amendment be made within 24hrs of the travel date (excluding flight rescheduling) including but not limited to additional pickup/drop off address(s) then an amendment charge of £25+VAT will incur for each amendment made.” This was not hidden or obscured from you.
You, as the booker were made aware of our payment terms at point of booking, and again when your son contacted us within 2 hours of the scheduled pickup time requesting a last minute amendment requiring him to have the vehicle 30 minutes earlier than originally requested. We went out of our way to accommodate this requested change. The driver dropped everything and left immediately (50 mins earlier than originally scheduled to get to Bristol). The driver got to him asap given the horrendous weather conditions, heavy traffic and need to still apply ribbons in heavy rain as per your sons request. The costs were relayed between the Operator (Valkyrie Chauffeurs Ltd) and the Booker (Yourself).
This was an airport transfer, not a wedding car service. But we have gone above and beyond providing ribbons for a non-bridal car ceremony service, permitted the consumption of champagne (supplied by yourselves) during the transport subject to specific conditions. Conditions that were not followed by the passengers resulting in additional cost/time to us for valeting due to spillages on the interior & upholstery. You were informed of this, purely to advise you that we had chosen to, on this occasion to waive those valeting costs, and the driver costs (driver started earlier, but did not finish earlier as accommodated comfort breaks on route). You would just be charged for the itinerary amendment.
Having not been happy with with this, you have chosen to deliberately write a negative review in an attempt to hold us to ransom, discredit our company and undermine our customers confidence. Which saddens us greatly. You can see from our other reviews that in 10 years of business we have never received anything other than a 5 star and customer service is very important to us. We are transparent about all our service costs, both at point of quote, booking and throughout. We have used our discretion to only charge for the minimum elements incurred in providing this service.
To be bullied into amending our terms to what you believe you should pay us for our services is wrong. That would not be fair to any of our customers who actually accept and adhere to our terms of service. I am sorry that you feel that it is acceptable to receive a high quality service from someone, but then decide not to pay the costs incurred for that service even after agreeing to them.
Correspondence from Paul D KC below:
*****
Dear Leigh Ann,
I was very surprised to received an additional invoice for this amendment? Was this mentioned to XXXXXXX on the phone when he called?
I must say that unless there was an increase in cost/time and enquiry as to a driver coming 15 mins earlier would not result in any surcharge.
It is a real pity because in all other respects I was impressed. If you press for this – without a convincing explanation – we will definitely fall out over it. Paul
******
Mon, 27 Nov, 14:31 (10 days ago)
What a pity. You have successfully changed a happy client into a very unhappy one. All for a claim of £25.
Paul
A very professional company
A very professional company. Clean, quality Mercedes vehicles and top quality drivers. Will use again, when required. Highly recommended.
12. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Good evening, thank you so much for taking the time to write us a review. We are so pleased to hear you were happy with the service, our drivers and vehicles. We look forward to welcoming you again in the future. regards Nathan - Valkyrie Chauffeurs Ltd
Top class service from a top class outfit
I used Valkyrie Chauffeurs for a six month period while I had surrender my driving licence due to a medical incident.
Throughout that period they provided a superb high-quality service. Nathan and Leigh-Ann are justifiably protective of their brand and their drivers and vehicles are carefully selected to maintain that.
If you have the perception that this maybe a high class taxi service, then it's far far more than that. There's a level of customer care and engagement that really elevates this to a premium service.
It has been a delight to use Valkyrie Chauffeurs for the last six months, and although I'm pleased to be driving myself again I will miss my journeys with them
9. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Thank you for such a lovely review. It has been an absolute pleasure to help with all your travel requirements these last few months will miss seeing you. So happy that you can get back to enjoying driving for yourself again. If you, or your company need any travel assistance in future you know where to find us. I am glad that I got to meet/drive for you myself in person too. Wishing you all the best. Kind regards Leigh-Ann @ Valkyrie Chauffeurs Ltd
An excellent relaxed journey
Excellent relaxed journey
I enjoyed a most comfortable and pleasant journey to the airport exactly on time as planned. Nathan’s car is spotless and his driving is exemplary. It was the best most relaxed start to a long day’s travelling ahead Valkyrie have first class communications so I felt reassured from my first enquiry. I shall certainly be using this service in future. Worth every penny.
3. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Good evening, Thank you for taking the time to leave your feedback. So pleased to hear you were happy with our services and with myself. It was a pleasure to meet you and look forward to seeing you again. Regards Nathan @ Valkyrie Chauffeurs Ltd
Excellent service
Excellent service from beginning to end. It was a special dinner evening for my wife and I. We both think Nathan's approach is very professional and provides an exceptional value-for-money customer experience. The S-Class Merc was immaculately presented and driven to perfection as expected. This is the level of quality experience you would expect for a perfect night out. I left my cell phone in the car when we got dropped off. I rang it later on and Nathan quite happily offered to bring it to me while we were dining. Overall I would have no hesitation in recommending Valkyriechauffeurs.
15. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Thank you for taking the time to leave us a review, and so pleased to hear that our services and Nathan excelled expectations. We look forward to welcoming you in the future. kind regards Leigh-Ann, Director Valkyrie Chauffeurs Ltd
Wonderful Start to Prom Night.
Valkyrie Chauffers gave my daughter and her friends a wonderful start to their prom experience. The vehicle was immaculate and luxurious, the service from beginning to end impeccable, and I felt confident that the girls were in safe hands.
Leigh-Ann - you will be our go-to for every special occasion now, many thanks.
23. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Thank you for the lovely review, it was absolutely my pleasure. We are so grateful to have been able to help make the girls night such a memorable experience from start to finish. We look forward to seeing you again in the future.
Great job!
Just a quick note to thank you for a wonderful chauffeur service on Thursday. The car was wonderful and looked amazing, but over and above that, you were so kind and gracious with nothing being too much trouble. It helped Paige and I to arrive, in comfort, style and relaxed. Great job!
25. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Thank you so much for a lovely review. Honestly the pleasure was all mine. It is such a privilege to be part of a special day. Paige looked beautiful and hope you all had a wonderful time at the wedding. Hope to see you again in the future. Regards Leigh-Ann @ Valkyrie Chauffeurs Ltd
The Best
We had the best experience with the Valkyrie team for our wedding. Fast to reply, kind, supportive and professional, they were brilliant. The car was also beautiful and absolutely spotless. Highly recommend - do not hesitate to book.
31. elokuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Thank you so much for such a lovely review and for taking the time to post. We really appreciate it and I am happy that you were so pleased with the service provided for your special day. Wishing you all the best for the future, and if you have any need for a chauffeur service for; Honeymoon airport transfers, anniversary or anything else you know where to find us. We look forward to seeing you in the future. kind regards Leigh-Ann @ Valkyrie Chauffeurs Ltd
Thank you so much for making my mums…
Thank you so much for making my mums birthday so special. I will definitely be contacting you in the future. I 100% recommended. Karen
18. maaliskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Thank you for the great review, we are so pleased to hear that you both had a great day and that we were able to be part of it. We look forward to seeing you again. Kind regards Leigh-Ann at Valkyrie Chauffeurs Ltd
Professional and very efficient
Professional and very efficient. Speedy quote turnaround time and simple payment process. Highly recommend.
21. tammikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Thank you very much for taking the time to leave us a review. We are very pleased to hear that you were happy with our service and the booking process - We have considered various options over the years for our payment / booking process and are pleased with our decision to keep it with our current process that offers a simple hassle free solution for our customers. We look forward to seeing you again for your future chauffeur needs. Regards Leigh-Ann - Director @ Valkyrie Chauffeurs Ltd
Great wedding car service!
We used Valkyrie Chauffeurs for our wedding car and the service was excellent.
Leigh-Ann was our driver and was very helpful, courteous and friendly and the car was clean, very comfortable and we were very grateful for the sweets and water available in the car too!
We would happily recommend Valkyrie Chauffeurs to anybody looking for a wedding car or other chauffering. Thank you very much!
7. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Evening Mr Prosser, thank you for taking the time to post a review and I am so pleased you were happy with the service. It was a pleasure to be part of your special day. I wish you both all the best for the future and hopefully will see you in again when you next need any assistance with travel. Regards Leigh-Ann @ Valkyrie Chauffeurs Ltd
Highly recommend
Excellent service. We booked and paid from overseas. Communication was excellent. Lovely car. Great driver. Punctual. (We had a very early pick up from the airport). Couldn’t fault Valkyrie’s service overall. Great value for money and would highly recommend.
26. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
That is wonderful to hear that you were pleased with the service and that it was hassle free from organising overseas. Thank you for taking the time to leave us a review. I will be sure to pass your feedback onto Michael (the driver). we look forward to welcoming you again for your future travel. Regards Leigh @ Valkyrie Chauffeurs Ltd
5 Star Drive
Thank you for sorting a driver out at such sort notice,
Michael was a fantastic Chauffer, and a really nice person. 5 Star
23. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Thank you for your review. and the 5 stars. It is great to hear that you were pleased with our services and I will be sure to pass your feedback onto Michael. We look forward to assisting you with any of your travel requirements in the future.
First class & would highly recommend…
First class & would highly recommend this company. A last minute change to my return journey was no trouble to these people, a courteous & prompt service from the train station at Cheltenham Spa to hotel and back to station 5 days later in luxury & lots of local history information on route. Thank you Leigh-Ann for making my journeys so comfortable
21. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Good afternoon, thank you for the lovely review. It was a pleasure meeting you and I am pleased you enjoyed the service. Feel free to get in touch for your travel plans when you are next in the area. stay safe. Regards Leigh-Ann
Top class
I can honestly say this has been one of the most professional taxi services we have ever used. The whole experience was polished from start to finish. It delivered everything we required. They will be my go to choice. At last a company who understands the customers requirements. We are very demanding.
5. heinäkuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Good morning Mr Roby, thank you for the lovely review and 5 star rating. I am so pleased that we were able to offer you a service that met your requirements and high standards. We look forward to seeing you again in the near future. Kind regards Leigh-Ann
From start to finish the trip was…
From start to finish the trip was perfect, arrived on time, the car was perfect and although it was very early in the morning our trip to Gatwick was seamless. When we arrived back the journey was equally as good. Thanks so much for your service, we will be using you again.
19. joulukuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Valkyriechauffeurs
Thank you for the 5 stars and the lovely review. It is great to hear that you were both pleased with the service provided. We hope to see you again for your travels in the new year. Leigh-Ann at Valkyrie Chauffeurs Ltd
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