I bought a few pieces of jewellery for my daughter’s birthday (Monica Marquise tennis bracelet and matching earrings) and was blown away with the quality, designs, the gift wrapping and handwritten bi... Näytä lisää
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I contacted this company before placing an order because I have a severe nickel allergy. I also asked for their company registration details, as I could not find a company number, registered addre... Näytä lisää
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Sarah runs an amazing, efficient business and her earrings are gorgoreous. I found the perfect earrings to complement my new formal dress on the Valentina- Rose website but when I went to checkout I r... Näytä lisää
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I have recently bought jewellery (earrings, necklace and bracelet set) for my daughter’s prom. I was so impressed with the quality , look and price that I have gone back and treated myself. Definite... Näytä lisää
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⚠️ Important Notice: Valentina Rose UK is a jewellery-only brand. We do not sell handbags or dresses, and we are not affiliated with any other company using a similar name (such as valentinaandrose.com). If you’ve purchased a handbag or clothing item and had a poor experience, please double-check your order confirmation or website — your review may be intended for a different business.
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Yhdistynyt kuningaskunta
- sales@valentina-rose.co.uk
- valentina-rose.co.uk
4,0
Hyvä
27 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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Superb service and lovely jewellery…
Superb service and lovely jewellery which arrived in time. Wife super happy.
26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä valentina-rose.co.uk
Thank you so much for your lovely review! We’re so happy to hear that your order arrived in time and that your wife loved the jewellery — that truly means a lot to us. We really appreciate your support and hope to welcome you back again soon!
— Sarah & the Valentina Rose Team 💖
Absolutely amazing experience with…
Absolutely amazing experience with valentina rose jewellery.
The customer service is a amazing, at first I had a little issue with my order I mistakenly got sent the wrong order so I emailed customer service , within minutes I got a reply from Sarah stating that she was so sorry and she was on holiday and her friend has been helping out with orders why she was away and got confused, she sent me out a new one next day of what I ordered straight away, refunded my delivery and told me to keep the wrong one that was sent out, which instantly I knew this was a good company that cares about her customers.
I ordered a second time with them and I asked if in a new collection could she bring out matching earrings as I couldn’t find any that match.
She kindly emailed me and said that she has found some that match and sent them out with my new order free of charge. I actually could have cried it made my day as there’s not many good companies out there that would go above and beyond for there customers.
I would 1000000% recommend this company for all your jewellery as it’s good quality and amazing customer service not to mention that is beautiful.
If I could rate more than 5 starts I would !!
Thank you again Valentina rose jewellery
Chloe xx
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä valentina-rose.co.uk
⸻
Hi Chloe,
Wow — thank you so much for this beautiful review! 💖
We’re truly touched by your kind words, and it means the world to know you felt cared for and valued — exactly what we strive for. We’re so glad we could get everything sorted quickly and that the matching earrings made your day!
It’s lovely customers like you that inspire us to keep doing what we do. We can’t wait to share more beautiful collections with you soon.
With heartfelt thanks,
Sarah & the Valentina Rose team xx
Awful!!
Awful!!! Purchased a necklace which tarnished in less than a week and the customer service is less than helpful claiming I was the blame and nothing they can do. Overpriced and terrible quality
Don't waste your money
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä valentina-rose.co.uk
We’re truly sorry to hear you’re unhappy — but we’d like to clarify that the issue with the necklace was not due to a fault in the product. After reviewing your photos and messages, it was clear that the discolouration was caused by external staining, likely from hair dye or henna, which can damage jewellery if not cleaned off immediately.
Our pieces are crafted with care and tested for quality. We always aim to support our customers where possible, but in this case, the damage was not due to a defect or manufacturing issue.
We’re here if you’d like care tips or to discuss further — our goal is always to offer a positive and fair experience.
— Valentina Rose UK
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27. marraskuuta 2024
Oma-aloitteinen arvostelu
I wish to give them a negative star
I wish I had an option to give a negative star, this is the first time I ordered with them, although I checked their return policy for earrings, I ordered one pair with paying next day delivery at 10:38 am as I needed them for an important function, still I couldn’t get it before Monday. Their website don’t mention about ordered placed on Friday. I got the parcel on Monday and couldn’t use them at the party, upon reaching out to customer care they were pretty rude and kept on repeating about their policy and that rightly the earrings were delivered Monday. Quite frustrating dealing with this company and the earrings aren’t good quality even and extremely over priced, doesn’t even have shine as advertised .Won’t recommend business with this company. Even if the policy is there, there should be humble ways of letting your customers know, found them extremely rude and incorporative.
7. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä valentina-rose.co.uk
⸻
Hi there,
We’re really sorry to hear you were disappointed with your experience. While our website does state that next-day delivery applies to orders placed before 1PM Monday to Friday, we completely understand how frustrating it is to miss an item you needed for a special occasion.
We always aim to communicate clearly and politely, and we’re sorry if our response felt unhelpful — that’s certainly not how we want any customer to feel. We’ll review this with our team to make sure we continue to improve.
We’re also sorry to hear the earrings didn’t meet your expectations. We take quality and presentation seriously, and your feedback has been noted.
Thank you for taking the time to share your experience — even when it’s not perfect, it helps us grow.
Exquisite Designs Excellent Quality
Exquisite designs, excellent quality. Over the past few months I have purchased, 2 sets of earrings, a ring and 3 necklaces. The delivery service is super fast.
The items come in pretty little pink boxes, a true joy to open, extremely feminine pieces. Delighted at every level with this brand.
Thank you.
Bea Blanco AKA Saskia du Pretz
9. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä valentina-rose.co.uk
Hi Bea (aka Saskia du Pretz!),
Thank you so much for your kind words — we’re absolutely delighted to hear how much you’re enjoying your pieces! 💖
It means the world to us that the designs, packaging, and delivery have all made you feel special — that’s exactly what we aim for with every order.
We’re so grateful for your continued support and can’t wait to share even more beautiful pieces with you in the future.
With love,
The Valentina Rose team ✨
Customer Service is great
Recieved earrings on which one of the studs was slightly further up the earring that the other. I contacted the customer service which picture evidence of the issue. Within 2 hours they responded and sent out a new pair immediately.
The earrings themselves where very nice and lightweight with no ear pull.
Very impressed and would shop again due to the responsive customer service and the nice earrings.
24. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä valentina-rose.co.uk
Hi there,
Thank you so much for your lovely review — and for giving us the chance to make things right! We’re really glad you reached out, and even more thrilled that you were happy with how quickly it was resolved.
It’s great to hear you’re enjoying your earrings — we love that you noticed how lightweight and comfortable they are too!
We truly appreciate your support and hope to welcome you back again soon.
— The Valentina Rose Team 💖
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