Hi Stephanie,
We believe there may have been a mix-up. From our investigation, we didn't have any orders that week as we were closed in December. We are Venta Wellness (useventa.com), a men's health supplement brand, and we are not affiliated with TheVentaShop (theventashop.com), a children's store. It looks like your review was intended for them.
To ensure your feedback reaches the right company, please direct your reviews to TheVentaShop page instead. In the meantime, we have also flagged this to Trustpilot, so they can assist in correcting the errors.
Thank you for your understanding, and we wish you a quick resolution with the correct business