Hi Mr. Gibson,
We’re sorry to hear about your experience. It does not reflect the standard of service we aim to provide, and we apologise for the inconvenience this has caused for you.
Once you contacted us, we promptly arranged a full refund and confirmed that the headlamp could be disposed of at your local recycling centre, avoiding the need for you to return it. We’re also following up with our courier team regarding the damage sustained in transit.
We have commenced an immediate review of the circumstances surrounding the product supplied and will take appropriate action following our findings. We appreciate you bringing this matter to our attention.
As the supply of our used parts is subject to stock availability, unfortunately, due to high demand, we did not have a suitable alternative available to offer as a replacement on this occasion.
We understand you have since sourced an aftermarket alternative. Ford Certified Used Parts supplies genuine Ford components which undergo rigorous Ford Certified testing, with pricing reflecting the specific genuine component supplied.
We appreciate your feedback and are sorry that, on this occasion, we were unable to provide the experience and level of service we expect for our customers.
Ford Certified Used Parts