Recently purchased the “ Portia Jacquard Waffle Duvet Cover & Pillowcase Set” - I usually only have positive things to say about DUSK and have had some very high quality cost effective products. This... Näytä lisää
Dusk
Kiitos kiinnostuksestasi Trustpilotia kohtaan. Valitettavasti arvostelun jättäminen täällä ei ole enää mahdollista, sillä yrityksen verkkosivut eivät ole enää käytössä. Jos haluat lisätietoja, ota meihin yhteyttä.
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Katso, mitä arvostelun kirjoittajat sanovat
I purchase 2 seater sofa last year, we only had 4 months used both 2 seater develop faults. The safos loose and falling apart. The 2 safo under 12 months old. Dusk company refused to refund, they offe... Näytä lisää
Ordered an ottoman bed from them which cost £350 and the head board came damaged. Was told I could send the bed back and get a £40 refund for a bed that cost £350! Still awaiting my full refund which... Näytä lisää
Absolute joke of a company, last delivery the bed wasn’t on the van. After a couple of weeks of them wasting time got another delivery date, only to have waited in and then checked for update the deli... Näytä lisää
I’m bummed I had to select one star
I’m bummed I had to select one star. Absolutely horrible customer service. I’m not even sure there’s a staff. Five weeks after ordering $200 of bedding and five unreturned emails, I’ve reached out to my bank for a refund and reported the company to a friend at the Colorado State Attorney General’s office.
19. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
We are truly sorry you have struggled to contact us, this is far from the usual service we expect for our customers.
We have received a higher influx of contact which has resulted in us falling short of our usual response times.
I would like to reassure you that we are doing all that we can to ensure we are providing the best DUSK experience from here on.
Many thanks,
DUSK Resolution Team
Shockingly poor service and quality of items
Have had really poor service and little communication. Have attempted to resolve nicely several attempts but no response or a response and no further action.
Issues with 2 items. A tv stand with missing parts so can’t put together the other a cabinet with marks in several places. Asked for a replacement part for tv stand and to return the cabinet.
They had audacity to ask me for £40 pick up fee when the fault was not mine and I’ve been out of pocket arranging assembly.
Not sure how they are allowed to operate with unscrupulous practices.
Dusk if you are reading please action orders no: S22445892 and S22480064
I am going to report to trading standards
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to share your feedback
We’re truly sorry to hear about your recent experience, and that we’ve fallen short for the service we strive for.
Your feedback is incredibly valuable to us and will play a crucial role in helping us improve. Please know that we take your comments seriously, and we will fully review your experience to understand where things went wrong.
Rest assured, we are committed to implementing any necessary changes to ensure this does not happen again in the future.
Many thanks,
DUSK Resolution Team
DO NOT TOUCH THIS COMPANY
DO NOT TOUCH THIS COMPANY.
ordered a unit and never received a confirmation email of purchase. Emailed them constantly for 3 months and only received generic emails back. The unit eventually turned up and guess what??? It was completely faulty. None of the holes married up. Ended up putting the whole lot in the back of car and took it to the tip. This lot are Micky mouse company. Do yourself a favour and don’t touch them. For my own mental health I’m just cutting my loses
19. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
We really appreciate you taking the time to leave you review.
Please know that we take your feedback seriously and are so sorry for any disappointment caused by your recent experience with us.
Whilst we are glad to see that a full refund has been issued, we cannot apologise enough for the fact you received a faulty item from us.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
What has happened to this company??
What has happened to this company??
After purchasing in the past I’m shocked at the recent negative reviews.
The reason for writing this review however is to let the customers that have purchased beds and have no fittings/lats etc know that these items are often concealed in the back of the headboard.
I hope this helps as I’ve seen numerous comments about this.
19. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
We really appreciate you taking the time to leave you review.
Please know that we take your feedback seriously and are so sorry for any disappointment caused by your recent experience with us.
Some of our bed frames do have storage compartments in the headboard where smaller parts should be stored. The instruction manual should also outline where to find all the parts for your item.
If for any reason you receive a bed frame with missing parts after checking for this compartment, then I would kindly advise updating this review with the order details so we can investigate the matter further and provide a resolution urgently.
For now though, if there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Pillow hasn’t even shipped yet!
26. helmikuuta 2025
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously and we are committed to resolving this matter promptly.
Having looked into this further, we have noticed that your pillow was successfully delivered to the address against the order on 10/3/25. Thank you for your patience whilst we got this sent out to you!
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
No star rating would be more…
No star rating would be more appropriate here like some other comment below!
-Problems with original non delivery.
-Non existent customer service.
-Telephone lines closed due to volumes!! - yes probably due to loads of complaints and disgruntled customers! Always easier to hide behind emails eh!
Get your act together Dusk!! Have the courtesy to reply to emails, deal with requests within 24 hours max and turn your phone lines on! I prefer to speak to someone. Which other company do you know turns the lines off and been like that for ages??? 5 days later and only one automated acknowledgement received that you have my email. Wish I hadn’t of bothered but having spent over £1k I want action..
The mattress is useless and flat when unwrapped and has not risen as advertised, which leads me to believe is faulty. I want a replacement sent and this one taken away immediately. Photos sent as well.
Use a better company for such in the future and if you cannot speak or call them don’t order. Easy for them to take the money!
Let’s see if and what they reply with ‘oh we are sorry to hear of your issue and will look into this as soon as possible’ then please do not insult my intelligence or acumen. If I dealt with people like this in my business then I wouldn’t have one.
I could go on here but see what happens this week or maybe I’ll take a visit or take more action.
25. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
If your query is not yet resolved, please do respond for our request via Trustpilot or update your review with the order or contact details.
We will look into this further as soon as we have the relevant information and hope to resolve this for you soon.
Kind regards,
DUSK Resolution Team
Pay the extra money and go somewhere…
Pay the extra money and go somewhere else! Wish I had read the reviews. All comes down to poor service, communication and a terrible delivery service
2. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
If your query is not yet resolved, please do respond for our request via Trustpilot or update your review with the order or contact details.
We will look into this further as soon as we have the relevant information and hope to resolve this for you soon.
Kind regards,
DUSK Resolution Team
Made a big mistake not checking reviews…
Made a big mistake not checking reviews before I ordered I wouldn't of bothered. I ordered my furniture in January still hasn't arrived , there is no number to call and they don't answer emails.
26. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
If your query is not yet resolved, please do respond for our request via Trustpilot or update your review with the order or contact details.
We will look into this further as soon as we have the relevant information and hope to resolve this for you soon.
Kind regards,
DUSK Resolution Team
Me encanta el material de todos sus…
Me encanta el material de todos sus productos 😍😍
18. helmikuuta 2025
Vastaus yritykseltä Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Waiting months for an order that’s available!
I bought a huge sofa, a bed frame, a tv unit and a coffee table. I had the sofa for 2 months and it already looks bad. It’s so uncomfortable! The bed frame is really nice.
Now for the tv unit I ordered this back in January which has been available for delivery since but because the coffee table is not available until April they refused to send me the tv unit weeks ago!! Really disappointed!
8. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
This company is terrible
This company is terrible! I made an order back in October or early November and I still haven't received my robe. I have contacted them so many times in the past 4 months. One time they said that they would send it to me and gave me an order #, but it never shipped. I contacted them again and they apologized and said they would ship it again or refund me. They won't respond to that email now after I asked them to ship it. Nothing. It's been at least 4 months. I would not buy from them EVER again. Considering the price of there items you would expect some type of customer service.
19. helmikuuta 2025
Vastaus yritykseltä Dusk
Hello,
We are truly sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously and are committed to resolving this matter promptly.
Having looked into this further, we have noticed that our Carriers and Credits team have ensured a new replacement order has been arranged to make sure your robe is with you as soon as possible.
Thank you for your patience and understanding. My sincere apologies once more.
Kind regards,
DUSK Resolution Team
Good quality
Good quality, just as shown in photos, no corner ties for the duvet, don’t be in a hurry to get it if you live in the States. I like the product, it is well priced, I’d buy it again.
20. tammikuuta 2025
Vastaus yritykseltä Dusk
Hi there!
Thank you so much for taking the time to leave us a review!
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Non existent customer service
I purchased a bed from DUSK on 28.12.2024 which was delivered on 4.01.2025 (delivered quicker than estimated time on the website. However, I have recieved no slats or screws/bolts to build the bed. I have been left sleeping on a mattress on the floor and despite multiple emails (which had initially been responded to) they are now completely ignored my emails. They have turned off their phone lines which makes any communication with them impossible. I wouldn't even given this company one star. As a small business owner, I hate to leave bad reviews but unfortunately this business has left me with no other option. I wouldn't like to see anyone else left in this awful situation
18. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Vastaus yritykseltä Dusk
Hi there!
Thank you so much for taking the time to leave your review!
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Your company is the worst
Your company is the worst, my order was placed 11 days ago and I haven't received nothing, not even a tracking number, I'm tired of writing to you and the only thing I get is an automatic reply, I want to cancel my order.. I hope nobody buys anything from you.
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
We’re extremely sorry to hear of the negative experience you’ve had with us recently. This is far from our usual standard and not the level of service customers would typically receive from us.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations.
Having looked into this further, we have noticed that our customer service team have ensured your cancellation and refund has been successfully processed, as per your request.
Thank you for your patience and understanding. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Absolutely terrible experience with…
Absolutely terrible experience with DUSK.
I ordered £1000 worth of furniture in August 2024 and have still not received anything (12/02/25). I have tried contacting them on the phone and email numerous times and only ever receive the same email back.
I have now been given a delivery date for only one piece of furniture (coffee table) of 18/02/25. So nearly 6 months of waiting. My advice is DO NOT ORDER FROM THIS COMPANY.
DUSK when is my full order of furniture going to be delivered?????
Please do not reply with the normal drivel about a new warehouse etc. just sort it out.
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
NEVER EVER buy from this company
NEVER EVER buy from this company
NEVER EVER buy from this company. There is no communication and no number to call - they have £1000 of my money and absolutely no idea when I will get any goods. DO NOT USE THEM !!!!!!!
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Waiting for 3 months for my sofa
I ordered a sofa bed on 7th December for for a 16th December delivery. (Order no. S22308596) Despite bad reviews and numerous complaints I still do not have my sofa and I have no idea where it is and cannot get any response. The tracking shows my order in exception - whatever that means. I seriously think that I will never get my sofa bed. How can this company be still taking orders when they can’t fulfil the ones they have? It’s nothing short of criminal
Just seen your reply - it's the standard reply you sent me before and one I have seen on other responses. It isn't good enough to do this and shows a lack of empathy and concern when you churn out a bulk standard reply
7. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team
Worst customer experience I’ve ever had. Avoid this company
Very disappointed.
I’ve placed an order few weeks ago to then realised that they didn’t have it in stock and I wouldn’t have got it on time (We moved house and I was in a rush to get a bed or at least a mattress delivered) I wasn’t annoyed at this point, I started to get annoyed when I try to get in touch with them and they completely ignored me for days. (Bear in mind they don’t have a customer service phone number or online chat) I eventually got a reply and decided to cancel my order which they confirmed a week ago and that I would have hear back within 72 hours. After hearing nothing I send other emails and they ignored me again. Today I received an email to say that part of my order (that was confirmed cancelled) is on its way. Anything I get will be returned and I want my money back asap. They owe me over £1000 at this point. I work in customer service myself and I have been understanding and patient before deciding to write this review. Useless company I’m afraid, avoid!
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and I am committed to resolving this matter promptly.
Having looked into this further, we have noticed that our customer service team have been able to provide a resolution and the cancellation and refund have been successfully processed, as per your request.
Thank you for your patience and understanding. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Absolutelly rubbish company they don.t…
Absolutelly rubbish company they don.t refund back the right amount .Avoid this company
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Trustpilot-kokemus
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