Dockers Arvostelua 54

good pants but the colors dissapear after 1 year

Not worth one star but unable to write review without it. Pity there isn’t an optional minus star rating. I ordered trousers over 3 weeks ago, no sign of delivery. Customer services are non-existent; it replies to emails using an automated system and the customer services telephone number clicks and then rings out. I have requested a refund of payment but I am guessing my email has not been read.

If I could give it 0 stars I would. 14 day wait on an order to he told I am refunded with no explanation as to why. Poor service, poor customer support, poor site.
My advice, go somewhere else.

I ordered two pairs of shorts Friday night and paid $25 for two day shipping. The bill said delivery on Monday. When I got my email receipt, it delivery would be Thursday. Since I needed the shorts for Thursday, this freaked me out.

I called customer service. They said an error was made on my receipt. They show a Monday delivery at their end. She was going to refund the $25 shipping fee (still waiting on that).

Today, I get an email from them that my item has shipped and that delivery would be Friday! I will never buy their product again....No way, No How.

Never in my life have I experienced such incompetence as I have done with the Dockers customer service team. I believe one must have been brutally dropped on their head in order to work there.
Ordered a shirt, overnight the discount % changed, I asked for them to compensate the difference, they did, but the wrong amount.
I asked for it to be corrected and deal with Donneca. I'm told I haven't returned any items, I can't be refunded. I tell her to read my previous emails. This proves to be too difficult for this empty headed being and I am told the same thing, this goes back and forth, time is wasted, no progress is made.
Next I receive an email from someone somewhat more capable telling me refund has been applied.
Shirt arrives, its the wrong size.
Tried to print off the return label on the website, wouldn't work.
Email as the website states, Donneca replies. Tells me to follow a link. Link won't work. Donneca is informed.
Donneca tells me to 'keep trying until it works'. Donneca is empty headed thus cannot comprehend this is not a suggestion.
This goes back and forth, no solution is found, Donneca refuses to give her boss contact details in order for a complaint to be made.
This issue is raised again as website still won't work.
I am told I will be issued a refund and to reorder the shirt.
I tell them I don't want one, I want to exchange my shirt, send me the label to return my shirt, it is that easy.
This cannot be understood by them.
In the end, shirt is kept, refund issued, new shirt ordered, postage fee waived by a helpful chap named Edgar.
Check site the next day, shirt is no longer 60% off, its 70%.
They are informed as they encouraged me to re-order. Why not tell me to wait for extra discount?
I am told that I will not be reimbursed the extra 10%, even though it is their due dilligence to do so having advised me to purchase a new shirt.

Bought a jacket from them worst money ever spent. Everytime you zip it up it gets stuck in the cloth. Talked to a monica c on live chat she was worse than the product.

Useless customer service, the worst I have experienced. I ordered online and paid with Paypal, then they took the billing address with no option to amend or confirm. I contacted customer service straight after the confirmation of the order. They said that they can't help. So basically useless service, they can help me to choose a delivery address for my order... can you believe it! crazy experience. Don't pay with Paypal on their website!

Despite at least 3 emails asking for refund for returned goods - no response at all. Had to involve credit card company to get money back - avoid

Ordered during a 75% off sale. Received order confirmation. Checked status of order 3 weeks later and it did not pull up and could not be found in their system. Got on phone with a totally inept sales representative who wanted me to go through each item so she could process. When she asked me to spell khaki, i knew I was in trouble. after 5 minutes of bumbling through the first item, I said forget it.

This was an order for school pants, class starts tomorrow.

HORRIBLE

In December 2018, I placed three khaki pants orders with dockers.com. All three were shipped the very next day, arrived promptly, and were filled correctly. The pants quality was fine too. After waiting as long as a week for shipments from other clothing suppliers, this was a breath of fresh air.

Placed an order, and paid by PayPal (£99.56, received confirmation of payment from PayPal). When I received no confirmation of the order from Dockers, I contacted them, providing them with the PayPal payment confirmation. Was told by Dockers that this is a known problem when on the web with Safari, and I would be automatically refunded. Since then I have received several emails telling that I should send them the PayPal payment confirmation, which I have now done five times. Still no sign of a refund, so I have had to take the refund up with PayPal.
To add insult to injury, I was told to reorder via another browser. I did so, but in the meantime the price had more than doubled. I discussed this with Dockers, who said they would refund me the the difference. Of course I have not received any refund for this difference, which mean that Dockers currently has about £200 of mine they have promised to refund, but which they apparently cannot trace/are just ignoring. I’m going to have to send back the order and try to get a refund for the SECOND order through PayPal too!

I have done some online shopping in my days and Dockers simply provides the worst experience to date. One week after the order should have been shipped (and two weeks after the order had been made), at my question why it hadn't been dispatched yet, I received a short reply about how the items had sold out and the order had now been canceled.

Just completely unprofessional, slow, and broke a binding agreement under EU law without so much as a comment. I have never experienced anything like this from any other online store representing a company this large. So my review: Worst online store ever, ever.