Urcoolest Arvostelua 

This is a total scam! Never received any products, and they refuse to return the money or send new. Stay away from this firm!

Je voulais rectifier ma note mes cheveux êtes abîmés suite à des deco qu je fais toujours et magie mes cheveux sont doux fort et brillant il fait son taf +++

Because there no 0 to review , scam , i never received and they say was delivered and never replied back to find where is my order

The worst experience ever! My package was lost and Urcoolest customer service is doing nothing! All they are saying "we are sure that package was delivered". The post office confirmed that the item wasn't delivered to my door and that the seller needs to contact the post office to start investigation, but UrCoolest don't care at all

Fruktansvärt företag! Jag fick inte ens produkten då de har skickat den på fel sätt och de vägrar hjälpa mig! Lita inte på detta företag en sekund!!

BEWARE! Do not order from them!! They are SCAMMERS! They have misleading advertisement. You will buy the one they advertised that will make your hair silky and glassy but what they will send you is a shampoo which is not to make your hair silky because you need the mask. And I emailed them and they said I have to use all their products first for it to work. then WHY THE HELL YOU DID NOT SAY THAT IN YOUR AD!! AND NOW THAT THEY SHIPPED ME THE SHAMPOO WHICH WILL NOT WORK UNTIL YOU BUY THE MASK WHICH COST A FORTUNE!! And when you ask for a refund? THEY WILL NOT REPLY ANYMORE And they are ALL GONE IN THE WIND!!! THEY DONT EVEN DESERVE THE ONE ⭐️ !!! SCAMMERS!!

I never got my product I order. 😡it been 3 weeks now

Company is not fulfilling their promise of a full refund after thirty days of testing.
It’s a scam.

Order an hair mask and was sent shampoo.
Reached out to the company see below:
Greetings from all of us on Urcoolest.
Thanks for your order on Urcoolest. This is Jim from Service Department.
Sorry I haven’t got back to you sooner.
Maybe our warehouse sent the wrong, but our shampoo is more expensive than the hair mask, I can give you a 35% OFF discount, you can buy a hair mask directly in our back office, so can you, our shampoo and hair mask together, the effect will be better, discount code: VD35

My response

Thank you for the reply . Iam not interested in receiving a discount to buy more products, I would like the item I ordered. It not fair to me to buy more products for an order I ordered correctly on your website. Can you please send the product I ordered?

No response as of 3.21.23

I wish there was a zero star available. These SCAMMERS do not even deserve one star. I purchased 3 items from them on 3 February last year for 166 American dollars ( around 245 Australian Dollars).

I have not received the items and when I followed up with the Post they said the items were returned to the sender.

I have been following up with them for months now.to get a refund They responded to my first correspondence and asked for the tracking number which I did provide them but they stopped responding to my emails and other contacts made with them via texting to the number provided as well as the contact form on their website. My last contact was yesterday via texting and contact form on the website but they haven’t responded.
BEWARE. They are a total SCAM..

I purchased an Instyler, and it was defective. Customer service asked me to send a video when I emailed them requesting instructions to return the item. I sent a video showing how my old Instyler works and how the one I purchased from them was pulling my hair instead of straightening it. They said I was using it the wrong direction, which is not true since I have had my old Instyler since 2008 using it same way. They also suggested for me to use the old Instyler to do one side and the new one for the other side. I explained that the item was supposed to work, and that it does not make any sense to purchase an Instyler just to be able to do only half of my hair. I kept requesting instructions to return the item. They offered a 20% refund, or to return the item to their warehouse in China. The warehouse would then refund the money once they had received the item. At this point I did not trust this company. I decided to accept the refund since I did not want to keep wasting time and money. I was afraid I would pay for the shipping to China, and that they would say that they never received the product. This company is not trust worthy, and it does not take responsibility for their faulty products.

I purchased a product from this company and it did not work, it was faulty. I emailed the customer service, they only responded once telling me the product is meant to "work over time," I explained that the product did not work when plugged in to begin with to "work over time." They have since not responded after sending three more emails asking for my refund. They are not a good company, do not purchase from here.

This product is amazing. I have been using it for about 18 months. I'm growing out my hair and it is keeping my hair in excellent condition. I received 2 bottles of the shampoo that had leaked. I contacted their customer service and they got back to me immediately. They sent me 2 replacements with no questions asked. I also use this on my granddaughters hair...no tangles...shiny and smooth.

Este producto es absolutamente maravilloso! no crean ningún mal review porque sencillamente no saben lo que dicen. El producto es excelente. te queda super suave y sedoso. Soy Mexicana y se de cabello ; )

Do not buy. Scammer. They would charge you even if they didn’t mail your order to your shipping address. They would ignore all contacts from you. And if they did reply it would be all lies that stated you did receive the order and therefore you would not be able to get a refund.

If I could give minus one star I would. What a crock...Received the shampoo and conditioner and it was old with very scanty instructions ...then the oil arrived leaking with a pump that doesnt even fit and no instructions are what is in the product ....scam scam scam I should have known when something is usually this good it is usually not true ....what a complete waste of money and time...never again...keep away...

I ordered this product and I never received it when I contacted customer support they gave me a tracking number which no place could verify it and it told me that they had no info in that tracking but then they proceeded to tell me that it was delivered when it was not I have not received my product when I contacted customer support again they basically told me oh well if it’s delivered so nothing we can do I would never ever order from this place again and I would recommend that nobody orders from here it’s a total scam in a ripoff

Very happy with the product after the first use. Made my hair (thin hair type, chest length, prone to split ends) silky, shiny and easy to comb. Very nice smell and the texture makes it easy to apply. It took ca. 10 days to arrive from Hong Kong to Germany with very transparent tracking, being updated on regular basis. It is not giving my hair the shine shown in the ad (but I didn't realistically expect it either), but it does its job very well and significantly better than other more known brands of the same price range.

The worst conditioner, nothing like what they Advertizing, and when you want to return the product , they won’t take it back , what a ripoff!!!