.  Arvostelua 

My recent negative review of Urbn Solar customer support generated a meeting with the Managing Director who apologised and accepted levels of customer support had not been acceptable. He explained this was due to a combination of staff and system issues both of which had now been addressed. A new system of logging and monitoring customer calls/requests should ensure much improved service levels going forward. On this basis I have upgraded my rating of the company.

From initial enquiry to completion, the whole process was professionally handled.
No Sales pressure at all from Jordan who sent us the quote and didn't bother us other than one email to ask if going ahead. We said no but then changed our minds with the geopolitical situation.
Subsequent meeting went through all the facts and gave advice. Scaffolding company quick and thorough and very polite. 2 days later Solar installed and working with explanation of how system works. This has been followed up with prompt response to any queries.
Very pleased with the system which is generating more power than expected on cloudy days.
We will be recommending Urbn Solar to friends, family and neighbours.

We recently had our solar system installed by Urbn Solar and I honestly couldn’t recommend them highly enough.

The system includes a Tesla Powerwall 3, Gateway, and 14 Neostar panels, and from start to finish the whole experience was excellent. The team handled everything — from the installation itself to all the paperwork and approvals — which made the whole process completely stress-free.

The installation was fast, professional, and incredibly well thought through. What really stood out was how much care they took with the positioning of the equipment and cable runs. They made sure we were happy at every stage, and the final result looks really clean and smart.

You can tell these guys know what they’re doing. I did quite a bit of research beforehand and chose them because of their proven experience, plus a recommendation from a friend who’d also had a great experience — and they absolutely lived up to that.

If you’re considering solar, I wouldn’t hesitate to recommend Urbn Solar — a genuinely professional, knowledgeable, and customer-focused team.

Overall these guys are great, very efficient, knowledgeable and trustworthy and it's nice to support local companies. Our installation has not been straightforward, including not being able to to install as many panels as initially anticipated, some of the panels were going on a flat roof and are placed on a slant so are somewhat visible from the front of our house (which we weren't made aware of beforehand), within the first 24 after set up - the system surged the power of our house and we lost full power, and then more recently the system has not been working/syncing with our meter. Installing solar panels has been more complicated than anticipated, but Urbn Solar are very responsive and have done a great job to come out and to fix any complications or issues we've had, and it's all up and running great now.

Having had a great experience with our 1st solar install using Urbn Solar we felt confident enough to book a second at home plus a large one at our business premises.
The owner goes above and beyond and despite issues with the 'kit' on our second home install (not Urbn Solars fault) he is working to find a solution despite the manufacturer being less than helpful.

Truly a company you can trust

So pleased with my installation. After having an installation done by Urbn Solar I can honestly say they couldn’t have done more. Already saving and looking forward to seeing what it can do in summer

Thank you. From start to finish you guys have been great. Installation looks spot on and looking forward to saving a fortune!

In August 2024, Urbn Solar installed a 10 Kw solar system to our property, and apart from not being told that it wouldn’t work during a power cut without an Automatic Changeover Switch (which we then had an additional fee to pay for), on the whole we have been very pleased with the installation and performance of it.
Having told the owner when placing our order, that we wanted to be 100% self -sufficient, which meant that we wanted to change from a gas boiler to an electric one, the owner again failed to inform us (until after the solar system had been installed) that the solar system wouldn’t generate sufficient power to run an electric boiler to generate heat to radiators in the event of a power cut. This was important to us, as in the past, we have had one power cut a month during the winter period, lasting from minutes to hours. As my husband and I are elderly, we did not want to be without heating for long periods in the winter months during power cuts, and wanted to move away from expensive gas bills and take advantage of the power generated by our solar system.
When we asked the owner for alternative options, he suggested Air Conditioning Units which could heat as well as cool. As we were also told that the system would also run at least one of the AC units during a power cut, we thought this seemed like a good alternative and asked for a quote. This was in the middle of October 2024. Having been given the quote, we were told that the work could be carried out the following week. We were asked to pay a large deposit (over 50% of the price quoted), which we paid immediately. Then . . . . NOTHING! The work was never carried out, despite numerous requests for them to tell us when the work might be done. In January 2025, we finally requested that our deposit be returned. Originally, Urbn Solar agreed to this, then changed their mind, then totally ghosted us – not responding to phone calls or emails.
In March, we set the ball rolling to recover our deposit through the Judiciary system. Our hearing was just over 2 weeks ago, where the judge, having read a letter from the company (as they hadn’t bothered to turn up in person or send a representative) found in our favour – ordering Urbn Solar to pay a specified amount to us by a specific time and date. This deadline has since passed and guess what . . . no money!
Consequently, we have applied to the Judiciary system to commence enforcement action. Can you trust a company who will treat their customers like this?
Come on Urbn Solar, do the right thing!!!

These guys are amazing! Honestly I don’t think I have ever dealt with a company as good! From initial enquiry with the guys in the office to the site survey and installation team. It’s been such a pleasure. We have had 18 panels and 19kW of battery installed which as soon as it was switched on has started to save us money. All set up now on Octopus for export and getting 15p per unit. Already made £35! Thanks again and looking forward to many years of free/cheap electricity.

I recently posted a negative review of Urbn Solar - due to a series of issues that happened after we had the system installed last August (2024). The issues were nothing to do with the installation, the system or the workmanship, they were all excellent but were issues that occurred after the panels were installed.
After I posted the review I was contacted by a new member of the Urbn team - Daniel - and they explained that the MD had taken seriously ill before Christmas and both the company and clients had suffered a prolonged dip in service. He explained that only a few weeks before I posted the review a new team had been appointed to run the company - there is a new client support set up and a new Operations Manager and he assured me they would rectify the issues immediately and that we would receive excellent service and support going forward.
True to his word, Daniel had an engineer at our home just 48 hours later - and the problem was rectified. They have offered the guidance and support on how to operate our system to its optimum level - that we had been trying to get - and we have been assured that this level of support will continue - and all other issues have been resolved swiftly and professionally. Hopefully this will be our experience from now on.
So, while I felt that the negative review I posted several weeks ago was justified – I also now feel that after seeing the new team in operation it Is no longer deserved and have written a new review that reflects the excellent and professional customer support we have received in the last few weeks.

Great service from start to finish.
Unlike the larger power companies, they came to the house to see exactly what system would fit and work for us. Explained all of the available options with no pressure sales.
Once ordered, the system was installed within 6 weeks.
Jordan, the whole Urbn Solar team and the scaffolders were friendly and respectful of the property.
Got 9 panels, EV charger, battery and Eddie system cheaper than Octopus quoted for just the panels and battery.
Highly recommended.

First class, friendly service from start to finish. Competitive price, lots of advice, attention to detail. The Urbn Solar team is small but perfectly formed and handled everything from scaffolding to electrics within the team. And I am so pleased with my system. Very happy to recommend Urbn Solar,

From start to finish, the Urbn team have been fantastic. I had particularly inverter requirements that they adhered to. Their quote was very acceptable and the installation team were considerate, polite and kept me informed throughout.
I highly recommend Urbn.

System was installed when arranged in a very efficient manner by polite staff who cleared away.
Communication was excellent.
Overall extremely pleased.

Could not recommend these guys enough. No pushy sales, installation team respected our property and it was all completed in 2 days. System has been on for 4 weeks now and we are already getting paid back for exporting. Thanks again guys! Would highly recommend!

Dubious about finding a good installer as there are so many horror stories. Urbn Solar have been a breath of fresh air for us! Give the Solar trade a great name. We had 10 panel 4kw system installed with battery back up. System works perfectly and the installation team were great and very polite! Thank you for your professionalism and great service.

We received quotes from several companies decided to go with Urbn solar for our installation. We have 14 panels and 2 batteries installed. We went into their showroom in Beverley and had a look at the systems before having a site survey and deciding on what would be the most cost effective system for our energy usage. I ask a lot of questions and nothing was to much trouble. When it came to installation day the engineers were all lovely! Polite and friendly and are a real asset to the company. There was a slight delay on day 2 because of the weather but this was communicated with us and the installation was still completed on time. Aftercare has been great too, we have had a few phone conversations because I didn’t understand the app correctly and all was explained again. Really can’t fault urbn solar and so glad we went with them. Thanks again!