Upway Arvostelua 177

I do wish they would have found the air tag in the bike but otherwise they are great.

I was disappointed that the bike had significant scratches it to the point that two of them show signs of corrosion on the aluminum frame.

Upway kept us informed with shipping information, this was super helpful considering the item was so large. Customer service was available almost immediately on the weekend when we thought we had a disaster! Turned out everything was OK, we had just overlooked some parts. They were kind and helpful, which was much appreciated.

I absolutely love my bike! It came in a box well wrapped & easy to assemble as advertised. Instructions came w/ bike for use & were easy to read & understand. It fits me well & is exactly what I wanted & needed. I couldn’t ask for a better experience & the price was great. It was like brand new. I’m a happy customer!

Try to contact tech for trouble shooting , no reply . Figured it out myself. Am enjoying the bike , it’s great.

Second time to buy from Upway. Excellent experience—even held up delivery at the last minute due to a vacation. Came in perfect condition. We love Upway!

I had been looking for an Aventon E bike for quite some time but never pulled the trigger due to the cost. I can across Upways site and a d after several days researching reviews and the bike listed I decided to pull the trigger. The service and communication throughout the process was unexpected but greatly appreciated. The bike was delivered quickly and packed very well. I would definitely recommend Upway to anyone considering an E bike purchase.

I am 5’2”, it’s been an issue my whole life, so I’m sensitive to it. The first bike Upway sent me was way too tall for me, I had put in all my information but they sold me a bike I could not stand over, much less ride. The company offered two suggested replacements, one of which was listed on the site itself as for riders 5’6” and taller. I ordered the other option, an Aventon Aventure with a small frame. It was packed poorly and was damaged during shipping, the headset was poking out of the top of the box and apparently someone at FedEx dragged the box, upside down, over asphalt or concrete, totally ruining the headset and clamp. I had to pay shipping twice, and still had to return the second bike.
Getting that done was a hassle, the company’s customer service is opaque and only intermittently responsive. I returned the second bike a week ago, I have not heard one word from the company about my refund. The entire experience with Upway has been frustrating and aggravating. I finally came to my senses and went to a local LEGITIMATE bike shop where I could take a test ride and talk to a live human expert. I will NEVER buy a bike online again.

The bikes arrived quickly and very well packaged! Great service and a great price on high quality e-bikes!

Bike arrived quickly and was in as advertised condition.

I purchased a Ride1up Lmt'd v1 through Upway. The whole transaction was easy. Received the bike quickly and reassembled to bike easily. Bike was as described at the site. I would not hesitate to purchase from Upway in the future.

The bike shipped immediately and was packaged extremely well. I got exactly what I was looking for at a much cheaper price.

The company did not disclose of bad gouges in the frame and didnt take any pictures and only settled on giving me $150 which was a slap in the face.

I recently sold Upway my Trek ebike, and it was a smooth and satisfying transaction from beginning to end. They offered me a good price, gave very detailed instructions on how to get it ready for pickup, and when I emailed them with questions, they answered them right away. And I got the money from them really quickly. I couldn't have been more satisfied!

I saw an ad to use your HSA to buy an ebike, so I went to the site and picked out a bike and went through the TrueMed portal process. TrueMed then said the bike I bought did not qualify even though it processed. I tried to cancel and they shipped it anyway. I refused to receive the bike because I cant afford it out of pocket and Upway is trying to charge return shipping and a 99.00 restocking fee! They did not identify this bike was not eligible and I have been very civil up to this point. DO NOT TRUST THIS COMPANY! They are actually very deceitful as well as dishonest in how they do business!

My bike is not working out of the box. And it doesn’t seem like anyone on your end is in a rush to resolve this issue or offering anything to me for the major inconvenience.It’s been almost a month now.

The bike is exactly as described. Great deal on a superb bike. Thank you UpWay for the excellent packing. FedEx certainly didn’t treat the box well but it still arrived in perfect condition. I will certainly do business with UpWay again should the need arise.

The Upway product description was accurate. The pictures provided were clear and appropriately depicted the offering. The specification and measurements were accurate. However, after receiving the bicycle, it would not move past the initial "on" screen. I had to take it to a Specialized dealer to have the computer reset, this is not a factory default reset, but an embedded product preview that is required by Specialized of its dealers. The reset was not explained in either the offering, instructions or user manual that was included when the bike was received. It was a major headache not knowing this process had to be completed by a local dealer. The local dealer was very helpful and provided great customer service regardless of where the bike was purchased. He stated this was not the first time he's had to provide this service to others. Once past this issue, I'm ecstatic with the bike. It is everything it said it is!

Service was excellent, product was as described on the website. Two minor issues were resolved easily.