I ordered a product from this store and it was delayed by the courier. I contacted the store and they despatched another one without question. I consequently received the first one and offered to retu... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The item was competitively priced, well packaged, had a nice look and feel to it. Emails arrived at each stage of it journey. Unfortunately the carrier company Evri didn't fare so well, on note throu... Näytä lisää
Love the products and speedy delivery - I knocked off a star because, although 75% of packaging was paper or cardboard there was also about 25% polystyrene. Perhaps a bit harsh of me and would have g... Näytä lisää
Great product competitively priced. Looks really good and was packed extremely well as it was fragile. Was dispatched very rapidly - I did order two teapots but only one was sent, however, I receive... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Upper Street Home is a brand born out of a passion for beautiful home accessories and an insatiable desire to share them with the world. For over 20 years, our founders have travelled extensively throughout Asia, sourcing the finest home decor products for our own brands, as well as for our customers and retailers around the world. Quality should never have to come at a premium. Upper Street Home offers exclusive designs for your home and garden that showcase exceptional British design without breaking the bank. Our commitment to affordability ensures that you get the best value for your money. Upper Street Home prides itself on being a go-to destination for homeowners who seek direct access to exceptional British brands. Our mission is clear: to help you style your home and garden with unbeatable value and uncompromising quality. But what sets us apart from the rest? Everything Made Only Once One of our core principles is our commitment to uniqueness. When an item, style, or colour becomes out of stock, we never reproduce it. This exclusivity ensures that your home decor remains one-of-a-kind and truly reflects your personal taste. Why choose us: * We are the destination for discerning homeowners who appreciate direct access to exceptional British brands * We offer exclusive designs for your home and garden that showcases exceptional British design at unbeatable prices * We help you to create a space that reflects your discerning taste * You bypass the middlemen and inflated prices by being able to buy quality products direct from the maker * We are the Home of Exclusives
Yhteystiedot
322 Goswell Road, EC1V 7LQ, London, Yhdistynyt kuningaskunta
- us@upperstreethome.com
- upperstreethome.com
4,5
Erinomainen
54 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Poor Customer Service for Returns
I purchased two 16-piece dinnerware sets but wanted to return one as I didn't like the design and part of the order was missing. The missing items turned up two days later and Upper Street provided a link for free Evri returns, which should have been straightforward.
I booked collection on January 20th for 27th January. The courier didn't attend. Initially, Upper Street refused to take responsibility for rearranging collection, insisting I had to rebook which meant I would have to pay for returns myself - despite having already provided free returns.
When they eventually took responsibility and gave me a new collection date (4th February), the Evri driver arrived but none of the original labels would scan, so he couldn't take the parcels. The driver informed me that collections "never come through to him" on the island - a regular problem.
I have now requested new labels from Upper Street so the parcels can finally be collected. This has been ongoing for over two weeks, with parcels sitting in my porch, and Upper Street slow to help throughout. As the company with a trade account with Evri, it is their responibility to liaise directly with the courier to resolve failed collections, rather than expecting individual customers to navigate a system that doesn't work for lone senders. They should perhaps also reconsider working with Evri whose own customer service is appalling. The only people I've dealt with who work for Evri who are any good are the couriers who live and work on the island.
The dinnerware itself is fine, but the returns process and customer service have been extremely poor. I would be wary of ordering from Upper Street again given the difficulty in returning items.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
I ordered a product from this store and…
I ordered a product from this store and it was delayed by the courier. I contacted the store and they despatched another one without question. I consequently received the first one and offered to return the second one but was told to keep.it as it was Christmas! I was delighted with the product and think that the customer service is second to none, and shall be ordering more products in the future. It's great to know that there are still some stores that put the customers first.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Great product
Product as good as expected. Arrived safely and I am very pleased with it
15. kesäkuuta 2025
Great website great product great…
Great website great product great service and delivery updates even after delivery
23. kesäkuuta 2025
colourful watering can.
Love my very colourful watering can.Good packaging and arrived promptly.
23. kesäkuuta 2025
Stockholm Oat 16pc set
Stockholm Oat 16pc set
Beautiful tableware, safely packaged and speedy delivery!
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Stunning blue mug set
A beautiful set of blue mugs which are great quality and look really good on my dresser. Service from this company was very good. Not over packaged which is great and prompt delivery.
13. kesäkuuta 2025
I would have given you 5 stars but you…
I would have given you 5 stars but you mucked up my first order then quickly rectified it.
Good customer service
1. kesäkuuta 2025
good price and delivery
26. toukokuuta 2025
Vastaus yritykseltä Upper Street Home
Thanks for the lovely feedback!
Nice product.Arrived quickly:
13. huhtikuuta 2025
Exactly what I was looking for
Exactly what I was looking for. It arrived on time and well packaged , as one item was fragile. Good value for money
28. maaliskuuta 2025
Excellent service and great product
29. maaliskuuta 2025
Great product looks lovely !
Great product looks lovely in my kitchen. Very well packaged. Good communication re delivery.
13. maaliskuuta 2025
good service no issues
5. maaliskuuta 2025
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