upbikers.com Arvostelua 

Je suis ravi d’avoir découvert UPBIKERS. Leur professionnalisme, leur réactivité et leur engagement envers la satisfaction client sont remarquables. Les produits proposés sont de qualité irréprochable, et leur service client est d’une gentillesse et d’une efficacité rares. J’ai été impressionné par leur rapidité à résoudre mon problème.
Je recommande chaudement UPBIKERS pour tous ceux qui roulent en gros trail avec des jambes trop courtes ou tout simplement pour stabiliser les arrêts avec un passager.

Owner reached out to me to see if I wanted to wait a few days to get the new improved design. Despatched on the Tuesday in Spain and arrived on the Thursday in Sweden.
This will be my 6th pair, as although I only came to them to help my mere 171cm cope with a large adventure bike, I have adopted them for all my 3 bikes, with spare pair in the bag on longer journeys.

Sono molto contento di questi calzari sono utili per chi come me è basso di statura all’inizio sono un po’ duri ma poi prendono la forma lo consiglio soldi spesi bene io ho acquistato quelli per lo scooter

Excellent service; the package was delivered to Italy within 24 hours and arrived in great condition.

Prodotto di qualità, aumentano di molto la sensazione di sicurezza alla guida grazie all'altezza Extra che donano gli UPBIKERS.
Consigliati

Son muy útiles y las recomendaré para que a otras personas también les sirvan.

Update 2

To reiterate – I returned the goods to you – and of course, I paid the return shipping costs. After the return was processed by you, I received confirmation that everything was okay, and THEN these 12 euros were deducted from the refund! When I inquired via email why 12 euros had been deducted from the total price, your employee explained that this was standard procedure because the return shipping costs to Germany had to be borne by ME – which is definitely against current law. I referred to EU law, to which the employee replied that they didn't have to adhere because they are based in Spain. Only after I complained again and explained that Spain is also part of the EU were I refunded the 12 euros – with the explanation that this was only done to avoid further discussion…..

Update Thank you for your detailed feedback.

I would like to clarify a few points:

The EU-wide harmonized regulations regarding the right of withdrawal also apply to companies based in Spain. According to these regulations, in the case of a full cancellation, the costs of standard shipping must be refunded. Any conflicting provisions in terms and conditions are legally invalid – regardless of whether they were stated before the purchase.

As required, I paid for the return shipping myself. This is legally correct and I have not objected to it.

Furthermore, your statement is inaccurate: Of course, I had to return the goods to you. A refund was not issued without the goods being returned and inspected.

However, deducting the initial shipping costs was not permissible. Therefore, your subsequent refund is not a gesture of goodwill, but rather in accordance with applicable law.

I understand that shipping costs are economically significant for smaller companies. Nevertheless, statutory consumer rights must be respected.

My review reflects my personal experience with the purchase and the transaction.

The Upbikers themselves – great idea in theory – but for me, the rubber strap over the shoe is so tight that my little toe gets pinched – and that's with sturdy Daytonas. So I returned them. I knew I'd have to pay the €14 return shipping to Spain myself, but I didn't expect them to deduct another €12 from the total price of the Upbikers. When I contacted the company, they told me that was the €12 shipping included in the order, which they were keeping. Outrageous! This doesn't comply with the relevant EU consumer protection regulations according to § 357 of the German Civil Code (BGB)! I told the customer service representative this, and he replied that since the company is based in Spain, they weren't bound by the regulations. I then explained again that, to my knowledge, Spain is part of the EU and insisted on a refund of the €12 they had withheld. After that, they gave me a cheeky reply and refunded everything. I will never buy anything from this company again!
Order Number #49608

Die Upbikers an sich – eine tolle Idee in der Theorie – aber der Gummiriemen über dem Schuh ist so eng, dass er mir den kleinen Zeh einklemmt – und das, obwohl ich robuste Daytonas trage. Also habe ich sie zurückgeschickt. Mir war klar, dass ich die 14 € Rückversand nach Spanien selbst bezahlen müsste, aber ich hatte nicht erwartet, dass sie mir noch einmal 12 € vom Gesamtpreis der Upbikers abziehen würden. Als ich die Firma kontaktierte, teilten sie mir mit, dass diese 12 € Versandkosten bereits im Preis enthalten seien und einbehalten würden. Unverschämt! Das verstößt gegen die EU-Verbraucherschutzbestimmungen gemäß § 357 BGB! Ich habe das dem Kundendienstmitarbeiter mitgeteilt, woraufhin er erwiderte, dass die Firma, da sie ihren Sitz in Spanien habe, nicht an die Bestimmungen gebunden sei. Ich erklärte ihm daraufhin erneut, dass Spanien meines Wissens zur EU gehört und bestand auf der Rückerstattung der einbehaltenen 12 €. Daraufhin bekam ich eine freche Antwort und mir wurde der gesamte Betrag erstattet. Ich werde nie wieder etwas von dieser Firma kaufen!

Bestellnummer #49608

Perfecta , se pusieron en contacto y me aconsejaron y me lo mandaron super rápido y ha sido la salvación para las que somos bajitas.

Celerità nella spedizione. Prodotto ottimo!

Todo son elojios, al pedido, comunicación y producto que está realizado con materiales de primera calidad, el invento es bastante útil y gracias a este ingenio, se llega al suelo con más seguridad.

l'idea è ottima ma il sistema di fissaggio con le cinghie elastiche non è assolutamente pratico e resistente: ; li ho montati ieri sui miei stivali TCX Baia taglia 41 ( con kit B ) e stringono troppo fastidiosamente davanti ai lati del piede, fino quasi a provocare un leggero dolore; inoltre l'elastico posteriore risulta molto teso. A fine aprile li testerò in un giro in moto per 6 giorni e potrò farmi un'idea più approfondita.

Great, honest and fast

Son una maravilla. Con ellas me siento más segura. Son cómodas y fáciles de poner

My original pair purchased over a year ago was a Godsend! I’m 4’10” and shrinking (retired senior), and purchased a 2024 BMW F800gs (factory lowered). The seat height was doable, but caused me a lot of stress when stopping, windy days, etc. So the Upbikers original pair instilled the confidence to make riding stress-free. Unfortunately, one of the straps broke after getting caught on something. So I ordered a new pair, and was really looking forward to the “new!” design. However, the new design was too narrow for my BMW brand riding boot, which caused it to side out of place, along with putting pressure on my little toe. The rear strap appeared a bit looser/longer (?) to allow for the slippage (?), leaving a space gap at front of boot. Anyhow, I utilized one of the extra plastic clip pair (thanks for including such!), and fixed the original, so it made me more grateful for the original pair. All in all, I’m sure the company was trying to make the customers happy by modifying their specs; I’m grateful that I could still utilize my original amazing pair! The company can perhaps sell two sizes - wide / narrow, smaller size / bigger boot size?

muito bom produto, robustez no material, muito bom! recomendo vivamente!
para além de terem um bom acessório para quem é baixo/a, têm um excelente apoio ao cliente.

muito obrigada!

Professionali e velocissimi