UNIMIG Arvostelua 47

What made my experience great was the speed and professionalism of the warranty service. After I contacted the company, they responded quickly and organised for someone to pick up my welder directly from my place, which was very convenient.
The repair was completed in less than 24 hours, which is impressive and shows they understand how important it is for tradespeople to minimise downtime. Communication throughout the process was clear, and the staff were friendly, helpful, and professional.
What the company does well is customer support. They stand behind their product, honour their warranty without hassle, and provide fast, reliable service. That level of after-sales support is something I really value, especially after more than 20 years working in the industry.

Sarah went above and beyond. Will be sharing my experience

Great customer service. Went that extra mile.

Special thank you to Unimigs customer service team. They were promp to communicate and resolve my issues with the machine asap. Excellent customer service.

I had a great experience.

UNIMIG were very helpful addressing my query. I requested the update files for the software on my AC/DC 230 welder and they were sent out very quickly with comprehensive instructions.

It gives me confidence that any other issues can be assisted with!

Simple and straight forward process, very easy to deal with Unimig as a business and always helpfull>

Service was great without hesitation sorted out my issue and sent me the part I was missing for free ..
can’t recommend UNIMIG enough awesome product
Ozi Ozi Ozi

Multi Razor 230 is a great welder. Answered questions quickly and provided firmware support.

Very good customer support and amazing products

The equipment is very easy to use, easy to set up for multiple tasks and reliable.

I was impressed with Unimigs after sales service.
I asked them a technical question and they answered with good advice within 2 days of my enquiry.
Seems their service will be as good as their welders and you know, thats just as important 👍🏽

Easy to use and great service from dealer

Bought a unimig envy 230 and the service and commitment unimig have shown to help me with settings and even the welds I am doing to dial it in with me I couldn’t be happier.

Such a great customer service and support . Very happy with my experience

I had a problem about not being able to get the clamp on the back of the welder. I asked about a different clamp. Can use it. Problem solved.

Happy with: Customer support is easy to reach and they respond quickly.
Unhappy with: (1) The cost of a replacement battery for my PAPR helmet seemed a bit excessive.
(2) The synergic settings on my new Envy 195 only allow for 2 different gas types - which seems pretty limited.

Necessary information on the CNC port is not provided in the documentation. As the CNC port was a sales point and a factor in my purchase decision, this did not make for a good out of box experience.

I reached out to UNIMIG and Sarah from customer support was quick to provide a pinout diagram and arrange for their service technician to further assist.

I hadn't received a follow-up on the remaining technical questions, so after 24 hours passed, I prompted Sarah to check on the status. Following this, Petros, the service technician, responded promptly. Petros, was apologetic for the delay and provided all the information I needed.

Sarah also seems to have taken my feedback on customer expectations and overall experience constructively. UNIMIG support has been professional, knowledgeable and helpful; on the support side of things I rate UNIMIG highly.

I would have liked to see either a standard aviation connector used for the CNC port, or a matching plug and cable included, as the correct plug alone appears to cost over $50.

I have not yet tested the machine, but aside from the documentation issue, everything now appears ready to go.

Overall, if the machine performs as expected, I will be satisfied. I think it looks like a good product for its price point and should meet my needs for a DIY CNC plasma table.

Bought the new unumig razor and it works great ! I use it on site and in house.
Great customer service too

Fast and clear communication. Issue resolved quickly and positively.