UltraVPN Arvostelua 

It's hard to imagine how this company could be any more dishonest about its supposedly, 'Risk-Free', 'Unconditional', 'No Questions Asked', Money-Back Guarantee.

1. UltraVPN's front page clearly states: "Not 100% satisfied? Cancel anytime within the first 30 days and you’ll get your money back. All of it."

I followed those instructions and cancelled the service well within the first 30 days. After sending several unanswered emails over a week asking why I had not yet received the 'guaranteed' money back, eventually, UltraVPN acknowledged that I did cancel the service within the first 30 days.

But with an astonishingly dishonest attempt to move the goalposts, the company is now lying by saying that its "Refund policy states that our customers have 30 days from the date of purchase to request a full refund" - even though the Terms under its Refund Policy does not contain anything close to that requirement.

In fact, the text '30 days' only appears once in its Terms & Conditions and that is the timeframe in which UltraVPN will notify customers of any Fee Changes.

The only other references to '30 days' states that the service only needs to be CANCELLED within that initial period. Nowhere on its website does it state that a condition of its (supposedly 'Unconditional') refund policy is to also REQUEST a refund - which also needs to be within that timeframe - nor within any other timeframe for that matter.

No one should ever trust a company that fraudulently claims that its Terms & Conditions contains a clause when it can so easily be proven that their document does not contain that claimed requirement.

*UPDATE*
21/07/2023 I have received an email saying that UltraVPN.com has flagged my review because they don’t think it’s based on a genuine experience."

That's odd because only a couple of days before, I suddenly, and very belatedly, received a refund. Nevertheless, to show that the experience was very real, here is a copy of the email that I received rejecting a refund based on a policy that appears nowhere in the company's T&Cs :
--------------------------------------------------
On 12/07/2023 01:56, UltraVPN wrote:
# Please type your reply above this line #

Ernieljune Besing (UltraVPN)

Jul 11, 2023, 16:56 PDT

Hello Joe,

Thank you for contacting UltraVPN support. I realize you want to confirm your refund because you already terminated your subscription within the 30-days. I know how important this is. Let me assist you.

After reviewing your transaction, we found that your purchase is no longer eligible for a refund. Our refund policy states that our customers have 30 days from the date of purchase to request a full refund.

I hope this clarifies on your end. If you have questions or clarification, please do not hesitate to come back.

Kind regards,

Erniel B.
Customer Support Advocate
We are very excited to talk about Dark Web Scan and Passwatch! Check them out here.

Your request has been updated. To add additional comments, please reply to this email.

This email is a service from UltraVPN.
[Y0M2EV-NN7EK]

It didn't work for me. Would not auto connect. Pages also wouldn't load. Had to refund on main chat as emails to support wouldn't do it. Got a refund in the end.

get some initial problems but support staff is excellent & help me to resolve it although take 2 days but responding immediately just now start to use looks ok but upload speed go down considerably i will ask support for it recommends this service.

Even though UltraVPN doesn't work on Chromebook the service and support i received was excellent

Excelente servicio técnico. Si necesitas ayuda online la tienes al instante.
se nota que es una empresa seria que resuelve los problemas y no como otras que una vez que has pagado se olvidan del cliente.

I bought UltraVPN because of an online review which ranked it 2nd below Norton VPN as one of the best vpn for Amazon firestick UltraVPN doesn’t have a app for firestick I only bought it for firestick so I contacted their Zendesk for a refund and basically got no we don't do that for fire stick why don't you fill this form out for us and No not getting your money back. I reccomend getting a better VPN not this one Shame trustpilot doesnt have a zero star option

I had occasion to contact Ultra about an issue with signing in. Turns out it was my fault, but the rep was patient, kind, and helpful with me. My appreciation is hers. Hats off to you Shuhaily. My thanks are yours.

My Ring Doorbell would not open until I disconnected my VPN. I contacted Ultra VPN and Rachel Joy immediately contacted me and gave me instruction and direction on how to solve this issue!

Yvette who helped me reinstall my ultra VPN went above and beyond I'm very happy with ultra VPN for the most part it's great knowing that my privacy is protected

Evette, WAS AWESOME---SHE WAS SO PATIENT WITH ME.(I'M 91). I COULDN'T SEND THIS , IF SHE HADN'T HELPED ME. I WOULD'VE GIVEN UP. BLESS HER!

Fast comprehensive assistance with my query. Thanks.

Responded promptly and got my problem solved quickly.

Very responsive and answered my questions.

UltraVPN has worked well for me for over a year. It includes a dark web scan and password manager. The only time I have to turn it off is to stream videos from Amazon.

Great customer support and quick response time!

I was having issue installing Ultra VPN on my new surface. I got great support from UltraVPN to get the issue solved.

Update was done, and I've got a kind message.

The purpose of the short cut app on the UltraVPN app was not clear. I was informed by customer support of the purpose of the the shortcut apps. Customer support was very helpful