Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

No stars if I could. SCAM. I ordered HORI Racing Wheel APEX (PS4, PS5, PC) 1 Dec 25. £104 taken from my account, order confirmed on email but according to website my order is still ‘processing’. I ha... Näytä lisää

Saanut 1/5 tähteä

Back when they were ultimate gaming paradise I had no issues. I am currently now been waiting FOUR MONTHS for them to sort an RMA out. The customer service having just one contact is awful, because th... Näytä lisää

Saanut 5/5 tähteä

Hi, I bought item near April. At first I did not check that website as I bought it. Unfortunately what started me worrying was huge amount of one star reviews and issues that people had. From my persp... Näytä lisää

Saanut 5/5 tähteä

Hi, I bought item on 5th of November. At first I did not check that website as I bought through clearpay so I thought "legit". Unfortunately what started me worrying was huge amount of one star review... Näytä lisää

Yrityksen tiedot

  1. Tietokoneet ja tarvikkeet
  2. Tietokonekauppa
  3. Videopelikauppa

Yrityksen kirjoittama

Paragon Gaming is a boutique company run by gamers, for gamers. Our mission is a simple one. To provide the best customer service experience that you can find. All your questions will be answered quickly and thoroughly. We are here to help and advise on your next purchase. Once you've decided what your next purchase will be, it will be shipped to you quickly and securely, with every purchase earning you points to be exchanged for a loyalty reward.


Yhteystiedot

3,0

Keskitasoinen

TrustScore 3/5 tähteä

309 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Was skeptical ordering at first and…

Was skeptical ordering at first and initially some delays with my order, although UGP put it right. Excellent customer service, i would recommend, prices are also reasonable.

19. marraskuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Game

Good service ,game arrived large due to Royal Mail but we were kept well informed.
Would not hesitate to use again.

15. marraskuuta 2021
Paragon Gaming-logo

Vastaus yritykseltä Paragon Gaming

Thank you for your understanding & your review. :)

Saanut 5/5 tähteä

Pre Order PS4 Game

Whilst the pre order game did not arrive on release day, UGP kept me informed and the game arrived the following day (held up at sorting office).

9. marraskuuta 2021
Paragon Gaming-logo

Vastaus yritykseltä Paragon Gaming

Thank you very much for your understanding & your review. :)

Saanut 5/5 tähteä

Great

Great price and next day delivery. Was a bit hesitant as I haven't heard of them before but service was excellent.

8. marraskuuta 2021
Saanut 2/5 tähteä

Although order item 4 weekw bwfoe…

Although order item 4 weeks before release it arrived 8 days after it should i shamefacedly apologise for lack of gift. Thank you for your reply to my concerns glad to hear things are in place to ensure better customer service.

8. marraskuuta 2021
Paragon Gaming-logo

Vastaus yritykseltä Paragon Gaming

Apologies again for the delay in Call of Duty being delivered. Regardless of the delay we experienced on day of dispatch, 8 days for delivery is a lot longer than usual and something we're as unhappy about as you are.

We have enabled DPD as a delivery option for games now which is a more reliable service for those time sensitive orders.

Your return has been received and a refund issued.

Kind Regards,
UGP

Saanut 1/5 tähteä

Pre ordered call of duty in September…

Pre ordered call of duty in September it turned up 4 days late and now have to wait extra time for a returns label to be sent out

8. marraskuuta 2021
Paragon Gaming-logo

Vastaus yritykseltä Paragon Gaming

Hi,

Apologies again for the delay but as explained in our email on the Friday when the game was meant to be delivered, and personally to yourself when you emailed in, the issue was out of our control being that there was a hold up at our end of the delivery network that affected all orders for that Thursday that Call of Duty was due to be shipped to everyone.

Your return label was generated prior to your review being left so if you haven't got that, please get in touch and we can re-send it. As soon as we receive your return, your refund will be processed.

Kind Regards,
UGP

Saanut 5/5 tähteä

Great deal

Order arrived next day as promised, have waited until I could verify that the parts were working before leaving feedback. Couldn't be happier with the experience and will definitely be using again.

10. lokakuuta 2021
Saanut 1/5 tähteä

Would leave zero stars

Would leave zero stars - preordered x2 FIFA 22 & still not arrived. Blaming Royal Mail for delay 😡😡

Thank you for your reply however I think you’ll find that my contract is with yourself & not Royal Mail therefore it is not my responsibility to track where these orders are! They have not been received and therefore I would like a full refund for both orders as I find it hard to believe that 2 separate shipments; sent on different days both get delayed/lost; I have emailed the address below to advise of this!!!!!!!

5. lokakuuta 2021
Oma-aloitteinen arvostelu
Paragon Gaming-logo

Vastaus yritykseltä Paragon Gaming

Hi Suzanne,

Very sorry to hear that your order hasn't arrived still. Please get in touch with us as soon as possible so we can take your order details and pass them on to Royal Mail to ascertain the whereabouts of your order.

All FIFA 22 pre-orders were dispatched on Wednesday or Thursday last week, prior to Friday's release date. You will have received an email containing the shipment reference number which will need to pass on to Royal Mail. This number is proof of postage as it's only generated once a label is generated and then tracks when and item has been delivered and to where it has been delivered.

If it's deemed lost, then we will be more than happy to refund you or send replacement copies.

Royal Mail are typically extremely reliable but we do see about 0.6% of consigments have issues with either being delivered slowly or, unfortunately, not being delivered at all. This statistic applies to both Royal Mail and DPD, our chosen delivery service providers.

I appreciate you may have already been in contact with us, but please follow up as we don't know if something isn't delivered without being informed about it.

Please get in touch with us by sending an email to support@ultimategamingparadise.com. This will open a ticket in our ticketing system and we can take things from there.


Kind Regards,

Ultimate Gaming Paradise.

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