Awesome! I've been looking forward to fixing my cracked windscreen for months to no avail. I Contacted them about 4days ago and got a fair quote, it was fixed today. The information provided prior to... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I woke up to find a broken rear window. I found their website easy to navigate, and after entering my car details, it displayed a competitive replacement price (with no hidden fees). They offered nex... Näytä lisää
This isn't really a review its more of a cry for help! Hopefully UKWindscreens will see this and set the record straight. I am an Independent windscreen fitter Trading as Crystal Clear Windscreens a... Näytä lisää
Great service and good communication. Top guy who fitted the screen. Well pleased.
Yrityksen tiedot
Yrityksen kirjoittama
UK Windscreens provide professional windscreen replacement services to consumers across the UK. Our network of autoglazing technicians are fully qualified, insured and highly experienced in the replacement of vehicle glass. You can request a quote via our website today.
Yhteystiedot
Yhdistynyt kuningaskunta
- cs@ukwindscreens.uk
- ukwindscreens.uk
4,4
Erinomainen
84 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 80 %: iin saamistaan huonoista arvosteluista
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Excellent job
Much cheaper than other quotes, arrived promptly and did the job very efficiently leaving everything tidy.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä UK Windscreens
Thank you, Richard, for taking the time to leave us a review. We're pleased to hear everything went smoothly and you were happy with the process.
Best wishes,
Mike
UK Windscreens Ltd
Completely Abysmal On-line Service
Completely Abysmal On-line Service. Using the UK windscreens website, I booked a screen replacement, with on-line availability offered for 2 days time. I accepted the suggested date and paid for the job in full (just over £500). Within a few hours I received a text informing me that the online quote was incorrect and the correct price was £848.25. I accepted and paid the additional cost. Some hours later, I received an email informing me that the job would now be delayed to 7 days time, rather than 2, as had been originally booked. The message also informed me that I would be subject to a charge if I were to cancel this newly scheduled appointment, so I reluctantly agreed, once again. I have just now received another email informing me that the next availability of the fitting technician is actually in 14 days time. That's 14 days without a functional windscreen, as opposed to the 2 days that I was offered when I booked online. I have now booked the job for this week with National Windscreens instead and, upon refusing to accept the 12-day delay from UK Windscreens, I received a email stating "As you have cancelled a booking with us, we will not accept any future bookings from yourself or anybody at the address entered during booking. Cancellations impact us financially." Ironic, given that UK Windscreens failed totally to provide the service or the appointment that I actually booked and paid for, which obviously impacts me financially! Really dreadful and completely ineffective booking system.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UK Windscreens
Good evening,
Thank you for your recent feedback of your experience using our website. We are sorry to hear you're not happy with how your job was dealt with.
Due to the time of year, and the unprecedented level of demand we are currently facing, we are experiencing significant delays. Because of this, we have placed several warnings on our website to inform customers that there is no guarantee of a pre-christmas appointment. Further to this, we also have notices informing customers who are considering booking with us that the date selected is only provisional and not a guaranteed date. This is due to several reasons, such as technician availability and the availability of the glass. At no point did we guarantee that the date you selected was confirmed. In fact every section of our website, and subsequent emails, all clearly explain that the date selected is provisional and will be confirmed by the technician. We are sorry if you failed to acknowledge these notices, but we can not be held liable for a failure of understanding on your part.
When you selected the glass option on our website, you selected the wrong one for your vehicle. Because of this incorrect selection, there was a significant cost increase for the glass required for your vehicle. This is why we sent a shortfall request for the difference. It is imperative that you select the correct option for your vehicle, failure to select the correct glass based on the feature questions asked can result in an additional premium becoming due. We can't be held liable for customers incorrectly selecting glass options to keep costs down.
With regards to the cancellation fee, we do not charge cancellation fees for date change requests or shortfall requests. This is clearly detailed on our website and also in our Terms & conditions, which you agreed to at the time of booking.
Cancellations do indeed cost us financially. Unfortunately, staff wages have to be paid, as do the costs of performing glass lookups to verify the correct glass requirement for the vehicle. We perform this lookup as many customers select the cheapest option on our website, even though this is incompatible with their vehicle, such as in this case, where the wrong glass was selected.
In addition to the above, your vehicle required a 2-man team to carry out the replacement due to the size of the glass. At this time of year, a 2-man team is difficult to schedule due to it being so close to Christmas and the fact we already have appointments scheduled occupying our technicians.
We are sorry that you didn't have a good experience with our services. However, given the immense pressure we are under, we acted well within our terms & conditions and standard practice procedure.
We hope things go well with your booking with National Windscreens and we'd like to wish you a Merry Christmas.
Thank you.
** UPDATE **
After further investigation, we have found that the review you left is factually incorrect.
You mention that we said the job would be delayed to 7 days. However, the email clearly stated "Our technician will be in contact to discuss this, however it may mean an appointment w/c 29/12 due to time constraints at this time of year.". That does not mean we have postponed the appointment, it clearly states it MAY require an appointment w/c 29/12.
Further, you mention that you would be charged a cancellation fee. However, the email clearly states " If the new date is earlier than your current appointment and you decline it, your original appointment date will be kept. For other date changes, declining may require cancellation which could incur a fee as per our terms and conditions.". At no point does that say a fee will definitely be charged. It clearly states it "could incur a fee".
When you cancelled the job with us, no cancellation fee was charged - as we do not charge cancellation fee's for date change requests.
Reviews such as this can cause serious harm to a business!
Came out on time.very quick and…
Came out on time.very quick and reliable,polite and respectful. would definitely use again.
19. joulukuuta 2025
Vastaus yritykseltä UK Windscreens
Thank you, Maxine, for taking the time to leave a review. We're pleased to hear everything went smoothly. We're always here should you need us, but we hope you won't need to use us again!
Best wishes,
Mike
UK Windscreens Ltd
Vastaus yritykseltä UK Windscreens
Thank you, Chris, for taking the time to leave us a review. We're pleased to hear everything went well and you're happy.
Best wishes,
Mike
UK Windscreens Ltd
I would give Zero stars
I would give Zero stars. They sent 2 technicians to fix a window. I ended up having to go to Mercedes and paying £500 to fix the damage they caused. I was left without a working vehicle for an extended period of time.
Due to the first technician not having a clue what he’s doing, I’m now over £800 out of pocket. They agreed to reimburse me but now they are ignoring all my emails and WhatsApp messages. Absolutely disgusting service. I would rather pay extra and use auto glass, a reputable company
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Spot on
Booked it for the next day easily, price and specs of the windscreen were clearly laid out. (Ford heated screen)I got a discount too. Website straightforward and quick to use.
The guy messaged before he came, which came in handy as I got it done while I was at work. Polite and got it done quickly, no issues. I RECOMMEND!
11. joulukuuta 2025
Vastaus yritykseltä UK Windscreens
Hello Darren,
Thank you for your amazing feedback. We’re pleased to hear you had a pleasant experience. The discount was a perfect added bonus!
Many thanks!
window screen
Great quick service
The 2 fitters were really good prompt polite and fitted the screen really quick
No hassle at all
12. joulukuuta 2025
Vastaus yritykseltä UK Windscreens
Good morning,
Thank you for taking the time to leave feedback regarding your recent booking. We’re pleased to hear that everything went well.
Many thanks
Was able to fit the windows a day…
Was able to fit the windows a day earlier which was really useful:)
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UK Windscreens
Good evening,
Thank you for your positive feedback. We’re pleased we were able to get you back on the road sooner than anticipated!
All the best!
David from R2V Windscreens was…
David from R2V Windscreens was brilliant, texted me letting me know what time but arrived earlier, professional and knew his onions, highly recommended, would use him again, but hope I don’t have to!
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UK Windscreens
Hello,
Thank you for taking the time to leave us a review. We’re pleased to hear David exceeded your expectations and got you back on the road swiftly, we have passed your kind words on to David.
If ever you need our service again, please don’t hesitate to get in touch.
All the best!
Easy and efficient.
Simple, easy and efficient. Wesley who came out to fit my rear window was super friendly and professional. Filled me with confidence the job was getting done properly. The whole process made a stressful situation a lot less stressful.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Very prompt and fantastic job done…
Very prompt and fantastic job done thankyou highly recommend 👍
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Excellent service all around
Barry was very professional and rang me early to let me know his time of arrival.
He turned up on time, was very proficiant and quick to remove and re-install the new Windwscreen.
I can't fault the whole experience at all/
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Fast friendly and easy
Service was easily booked and reasonably priced I was very happy with the speed of the service and communication from the company
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Efficient and quick.
The two fitters were friendly and efficient. The replacement of the window was done in no time at all, and the broken glass removed efficiently.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
UK Windscreens review
First of all you have to get your head around the fact that UK Windscreens acts like an Agency, and will sub contract your Work required to Companies local to you who have met their required standard of Work and Customer Service. Booking with UK Windscreens was a Breeze and I was contacted by Premier Windscreens in Aberdeen within a few hours to arrange a time to suit. On the day in question for the work to be done I was contacted first thing (mainly to check on the weather at my location) and then they confirmed the time slot. The Guys who did the work were great, tidy, respectful of my property (and car) and did an excellent job in about 1 hr 30 mins. I couldn't have asked for more from them. I would not hesitate to use them again.
7. marraskuuta 2025
Oma-aloitteinen arvostelu
A great experience!
After noticing a crack on my Windowscreen, I shopped around and got half a dozen quotes. UK Windscreens were not only the best price, but also offered a high quality product. The gentleman who came was very nice and got the job done in less than an hour. From booking to job completion everything went smoothly and I couldn't be happier with the results. Thank you!
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Amazing
Great communication from the company and from the windscreen fitter himself . Top service with a price that couldn't be beaten
2. lokakuuta 2025
Oma-aloitteinen arvostelu
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