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Yrityksen tiedot


Yhteystiedot

3,8

Hyvä

TrustScore 4/5 tähteä

15 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent customer service and good quality for the price you pay

Excellent customer service ! Very professional and friendly ! Quick delivery and helpful , very good quality at the prices you pay love my new sofa ! Very comfy lots of options to choose from they can customise it to make it bigger which I did and I’m very happy with the overall product and service ! Would definitely recommend if you’re looking for a sofa that is a lot cheaper than DFS and Sofology that looks and feels amazing then i would order from them ! :) even put my sofa together for me :) 5stars will definitely be ordering again when I decide to re decorate . Thank you

2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Ukfurnish-logo

Vastaus yritykseltä Ukfurnish

Thank you so much for your amazing feedback! 😊

We’re absolutely delighted to hear that you’re loving your new L-shaped corner sofa. It’s great to know the quality, comfort, and design met your expectations and fits your space perfectly.

Your kind words truly mean a lot to us, and we’re so happy we could be a part of making your home even more beautiful. 🛋️✨

Thank you for your recommendation—we really appreciate your support!

Saanut 5/5 tähteä

I am absolutely thrilled with my new…

I am absolutely thrilled with my new L-shaped corner sofa! The quality is outstanding and it feels incredibly sturdy. The plush velvet material is so smooth to the touch and has a beautiful sheen that really elevates the whole room. It fits my space perfectly according to the measurements provided, and the design is exactly what I was looking for to match my modern decor. Excellent value for money and a great addition to my home I highly recommend!

1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Ukfurnish-logo

Vastaus yritykseltä Ukfurnish

Thank you so much for your amazing feedback! 😊

We’re absolutely delighted to hear that you’re loving your new L-shaped corner sofa. It’s great to know the quality, comfort, and design met your expectations and fits your space perfectly.

Your kind words truly mean a lot to us, and we’re so happy we could be a part of making your home even more beautiful. 🛋️✨

Thank you for your recommendation—we really appreciate your support!

Saanut 5/5 tähteä

Services was great sofa very good…

Services was great sofa very good quality. Highly recommend. Even better in real life

1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Ukfurnish-logo

Vastaus yritykseltä Ukfurnish

Thank you so much for your amazing feedback! 😊

We’re absolutely delighted to hear that you’re loving your new L-shaped corner sofa. It’s great to know the quality, comfort, and design met your expectations and fits your space perfectly.

Your kind words truly mean a lot to us, and we’re so happy we could be a part of making your home even more beautiful. 🛋️✨

Thank you for your recommendation—we really appreciate your support!

Saanut 5/5 tähteä

Sofa Review

This is the second time I purchased with UK Furnish and Evelyn. I absolutely loved the first sofa I bought, firm and comfortable. The only reason I replaced it was to get something bigger, a five seater and a bit brighter in beige. I had concerns about the firmness of the new sofa, and the size but Evelyn was reassuring and answered all the questions I had confidently. I was also reassured about the warranty and 14 day money back guarantee which provided me with more confidence.

17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Ukfurnish-logo

Vastaus yritykseltä Ukfurnish

Thank you so much for your continued trust in us! We’re truly delighted to hear how much you loved your first sofa and that you chose to come back to UK Furnish for your new purchase.

It’s great to know that Evelyn was able to support you throughout the process and address your concerns about the size and firmness. We always aim to make sure our customers feel confident and comfortable in their decisions.

We hope your new five-seater in beige brings both comfort and brightness to your space. If you need anything further, we’re always here to help!

Thanks again for your kind words and support 😊

Saanut 5/5 tähteä

Very pleasant experience

Very pleasant experience. The seller was very accommodating helping me choose the right sofa for me and the delivery was the next day . Driver Umar was also friendly and helpful

22. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I ordered from this company 11th…

I ordered from this company 11th December, they have cancellled delivery on me 5 times without telling me they just don’t turn up and they don’t respond to messages or calls, I just want my sofa. I have paid a deposit and heard nothing.

11. joulukuuta 2025
Oma-aloitteinen arvostelu
Ukfurnish-logo

Vastaus yritykseltä Ukfurnish

We sincerely apologise for the inconvenience and frustration this has caused you. We completely understand your concern and appreciate your patience so far.

As discussed, you were happy with the sofa, which is why you placed an additional order for the extension seat. Since this is an add-on item, our delivery department schedules it when there is an active delivery route in your area.

Please be assured that as soon as our delivery team is scheduled to visit your area, your extension seat will be delivered. It has not been cancelled, and your order is still confirmed in our system.

Our team will contact you in advance to confirm the delivery date and time slot. We truly appreciate your understanding and patience, and we assure you that your order will be fulfilled.

Saanut 1/5 tähteä

I ordered my sofa around 10–15 days…

I ordered my sofa around 10–15 days ago, and the company confirmed that the delivery date would be November 29th. On the day of delivery, I contacted them at 3:00 PM to check the status, and the communication was already very poor. They first told me it would arrive at 4:00 PM, then changed it to 9:00 PM.

After 9:00 PM, they completely ignored my messages.

November 29th was a Saturday, and on Sunday they didn’t answer any of my calls or respond to any messages — even though their website says they are open 7 days a week. No explanation, no update.

Today is Monday, and once again they are not replying. They previously told me they would deliver it today because “Sunday is closed” and the driver wasn’t available, but here we are: no delivery, no communication, and no accountability.

At this point, they are simply ignoring all messages, not responding to any contact, and still not delivering the sofa. This has been extremely stressful and unprofessional.

Don’t trust this company. Their communication is unreliable, their delivery promises are not kept, and they ignore customers

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Ukfurnish-logo

Vastaus yritykseltä Ukfurnish

Hi Ajay ,
Thank you for sharing your feedback. We truly understand how important timely delivery is, and we’re sorry for any inconvenience caused.

After reviewing your case with our customer support and delivery team, we would like to clarify a few points to ensure full transparency:

Your delivery slot was scheduled, but due to pre-booked routes and high demand, there was a slight delay.

Our team offered you the next available delivery day, but this was declined from your side.

We are still fully committed to delivering your sofa as quickly as possible and have been attempting to arrange the earliest suitable delivery slot.

We sincerely apologize for any frustration this delay may have caused. Our goal is always to provide clear communication and reliable service, and we appreciate your patience during a busy period.

Saanut 5/5 tähteä

Well impressed with this firm .delivery…

Well impressed with this firm .delivery excellent. Furniture is fabulous. Good quality and a terrific price

13. marraskuuta 2025
Oma-aloitteinen arvostelu
Ukfurnish-logo

Vastaus yritykseltä Ukfurnish

Thank you so much for your kind words! We’re delighted to hear you’re happy with your sofa and our customer support. It means a lot to us that you took the time to share your experience!

Saanut 5/5 tähteä

The team helped me and insured my…

The team helped me and insured my delivery will be sent with great care. Sofa was comfortable and great so I will be ordering again

1. marraskuuta 2025
Oma-aloitteinen arvostelu
Ukfurnish-logo

Vastaus yritykseltä Ukfurnish

Your satisfaction means a lot to us — we can’t wait to help you with your next order!

Saanut 5/5 tähteä

5 star service

Sofa is beautiful. Service was brilliant! Delivery was quick! I’m talking over night quick and the delivery guy was great. Highly recommend

20. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

“Damaged Sofa & Ignored Complaint” avoid at all cost


I purchased a sofa set from UK Furnish for £499, delivered on August 1st, 2025. The items arrived damaged – including a ripped pillow, frayed cushion covers, and visible plucking on the fabric. I provided photos and contacted them immediately.

Since then, they have repeatedly ignored my messages. The last response I had was on 9th August, and since then they have chosen not to reply at all. I even sent a formal complaint letter which they refused to accept and returned to me in the post.

This company has shown poor customer service, no accountability, and no willingness to resolve the problem. I would strongly advise others to avoid buying from them.

1. elokuuta 2025
Oma-aloitteinen arvostelu
Ukfurnish-logo

Vastaus yritykseltä Ukfurnish

Dear Emily,

We’re very sorry to hear about your experience and the issues with your sofa set. This is certainly not the level of service we aim to provide. We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention.

Please contact us at (sales@ukfurnish.com) with your order details so we can review your case and arrange a suitable resolution as soon as possible.

Kind regards,
UK Furnish Team

Saanut 1/5 tähteä

Thieves bad customer service

Terrible thieves I’m having to ring citizens advice and trading standard s because of this con we can not all sit down properly they have delivered 2 halved of 2 different sofas

6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Ukfurnish-logo

Vastaus yritykseltä Ukfurnish

Dear Andy Hartly,

We’re sorry to read this comment, but after checking our records, we can’t find any matching order under your name or details. It appears that you may not be one of our customers.

We take all feedback seriously, but we also want to protect our genuine customers from misleading information. If you have a valid order with UK Furnish, please contact us directly at sales@ukfurnish.com with your order number so we can verify your purchase and address any concerns.

Thank you,
UK Furnish Customer Support

Saanut 1/5 tähteä

DO NOT USE

Ordered a corner sofa from this company and they insisted on cash on delivery, the order arrived 3 hours late and had numerous damages. When I complained to them they said it was in there policy not to refund or replace parts if it is cash on delivery but they said that in these exceptional circumstances they would replace the part as long as I paid another £30 which would be refunded on delivery, looking at there policy online it does not state any of this. I accepted the terms and paid the £30 agreeing that the delivery would be made on 05/03/25 between 1800 and 1900. They never showed up and refused to answer me over what's app or the phone. DO NOT USE, I am in the process of Trying to go through an ombudsman or ADR.

5. maaliskuuta 2025
Oma-aloitteinen arvostelu

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