WhiteWall Arvostelua 

Coffee-table photobook
Whilst the website and their descriptions sound very professional the app used to create the photbooks is horrible to use. The app is unintuitive and clunky to use. The colour grading of the photo's/images you add is so far off that it's unusable. A plain white border added to a photo in photoshop is shown as as smudged off white. text and photos snap to predefined positions and cannot be finely adjusted.
I've quit my projects and have chosen to use Photobox as it's app if far smoother and intuitive to use.

I spent many hundreds of hours working on several books. I ordered a few and then stopped for several months. I promptly renewed my account whenever notified. Now suddenly I find out that all my photos and all my edits and photobooks have been deleted. I would say this represented may hundreds of hours. There is no way to recover the work. The quality of the books is excellent. But you cannot save anything for the long term. It is best to do your book and leave.

Would love to comment on the quality but the response to my query was very dismissive and blunt. Books may be lovely (I will never know) but customer service at first contact was not good.

WOW. The quality and design of your products are simply out of this world. I ordered a bespoke, large-format frame for a wedding picture of my daughter, the very best you offer, and you have truly brought that day back to life.

The craftsmanship is exceptional and every detail feels considered. You have even packaged it so careful and well. It almost felt like unwrapping a Mona Lisa!

Thank you, Whitewall! You've created something we'll treasure forever.

Purchased a box set of
A load of fuss
@Connorbrothersofficial
with a special price for framing..
The art work moved in the frames and looks awful

@clarendonfineart
Gallery will do nothing !!
they blame the
@connorbrothersofficial artwork for the issue.

Ill start the same way as numerous other reviews - I WISH I'D READ THE REVIEWS FIRST.
Went with Whitewall expecting a high quality print/framing of a large family get together. When you compare what was submitted (a good quality digital image) where everyone's face was clearly visible to the produced print - so dark some of the faces are indecipherable.
I even ran to original image through google auto correct which resulted in a far higher grade image than Whitewall produced.
I submitted a complaint today, however, reading how they have dealt with other complainants I expect nothing.
I will update should Whitewall resolve the problem........

I am a professional photographer and spent several weeks working on a professional portfolio book. I then paused for a few weeks while waiting to edit some additional material. However, just as I was about to finalize the last details, the photobook—and all my photographs—were deleted without any notice whatsoever.

Apparently, it is their policy to delete all projects from an account three months after the photographs are uploaded. In my case, this occurred without any clear notice, email, warning, or reminder.

To make matters worse, instead of receiving assistance in this predicament, I was treated rudely and unprofessionally over the phone by a customer service representative.

Once again, I have had to send a complaint to the Whitewall customer service team. I ordered four Ilford Baryta prints from them and one of the prints had bad blemishes. Whitewall have agreed to reprint this free of charge, but did not explain what the problem was. I have been using this company for the past year, and to be honest, I won't be using them again. Their standard of work, in my opinion, is terrible. I have found they cannot consistently deliver products that don't need some form of reprinting or complaint.

horrific website. Spent hours trying to create a coffee table book on 2 separate occasions, only for it to delete everything and doesn't allow you to log into an account. Appalling.

I placed an order with WhiteWall and realised within 30 minutes that I wanted to add frames. Not cancel. Not change the images. I literally wanted to give them more money to add to my order so I didn’t have to pay shipping twice.

I immediately emailed their team (first on a Sunday evening and then multiple times the following morning and afternoon) to make this very clear. Their response? Robotic, inflexible policy quotes and no action. They claimed the order had “already gone into production” (again, just two hours later) and that nothing could be changed. Not even something as straightforward as adding frames to prints already being produced.

Even worse – they informed me that frames can only be ordered with a print (despite me already having two prints in the order!), yet refused to allow me to add them, and then also refused to cancel the order so I could reorder it correctly.

Let’s be clear: I followed their instructions, contacted them within the stated timeframe, and asked for something entirely reasonable. Instead, I received an unhelpful, automated response loop that completely ignored the context and urgency. Then to top it off, I received a shipping confirmation anyway – before they’d even replied to me properly.

Their “solution”? Destroy the items when they arrive and they’ll give me a voucher. Honestly, what kind of wasteful, illogical business model is this?

This has been one of the most frustrating, tone-deaf customer experiences I’ve had in years. I expected better from a premium print company. Clearly, common sense and flexibility are not part of their brand values.

Avoid unless you’re 100% certain you won’t need any adjustments within hours – or, frankly, any decent customer service.

I wish I’d read the reviews before ordering from them. The FedEx delivery driver left the photos on the doorstep in the rain, and whitewall said that despite the soaked parcel that had folded on itself the photos were ‘probably ok’. I don’t pay premium prices for OK photos. No refunds, only a credit note.

Nice looking website and functions but silly delivery costs vs rivals so I tried to delete account. I was told after a few hoops being jumped through that they can for data protection reasons. I had a look at several rival companies and finally went with My Picture but all the others allowed me to delete my account without issue. Dont give them any details unless you will 100% go with them or you will be with them forever!

Went through the painstaking process of colour proofing all my prints having decided on the pricier flatlay coffee table book. I'm a pro photographer with 20+ years of experience so needless to say I'm picky with colour reproduction.. I was very underwhelmed by what I received to say the least.. colours were largely flat and lacked punch and the way the book itself was bound, caused the pages to wobble.. at £140 this felt like chucking the money out the window tbh.. They did follow up but life caught up and thinking it is too late to do anything about this now..But a thoroughly unimpressive product. Couldn't recommend Whitewall to any of my photographer friends out there..

Brilliant I ordered one of my astrophotography pics and it came out Brilliant thank you so much I will be buying more

Very pleased with the quality of our three large photo prints that arrived, excellent packaging. Pretty effortless!

Edit: Had some issues with the print due to my own fault and they found an excellent solution for me. I am updating my review to 5 stars. Highly recommended. Will definitely print my next photo with them again. Special thanks to Ingo from Whitewall support.

I just received my framed print and am delighted by the quality - the picture is super sharp and the quality of the frame is excellent. I’ve just ordered another copy as a present. Very happy!

Whitewall have offered me a refund if i destroy the poor quality photo book I purchased for £50.90 p they say it’ll take 14 days!! I’ll keep a close eye and update when and if it arrives.

Ordered a large framed print of some artwork, unfortunately arrived with a small printing defect, took a photo on the issue... they reprinted and sent a new one without any fuss, and didn't even need to send back the faulty one, really good customer service, and what I received was a high quality print, in a quality frame on very good quality paper. Registration errors happen so very impressed with how they dealt with things.

I was about to pay for a photo but thankfully read the reviews. Due to the lack of customer service and washed out colours I’ve changed my mind and will go elsewhere like DS colour labs who are excellent.