Open Infra UK Arvostelua 

We’ve just had one the Open Infra sales people knock on our door for the FOURTH time trying to sell us something despite us telling them we’re not interested.

Today they knocked late in the evening which really upset our dog. The sales person told me I had spoken to them last week, but, despite me telling him THREE times I have never seen him before and it wasn’t me he spoke to, he insisted I definitely had spoken to him. I then asked him if he was selling me something, to which he replied they were digging into the ground nearby so had to speak to all residents for their “opinions” and discuss “how to improve the infrastructure”, but then later when he stated they could offer us a deal and I said “so you are selling me something” this is when he finally admitted he was. I told him I was not interested and they then handed me a leaflet by which point a family member stepped in and informed him she had already told him we were not interested. This is when he said “oh it must’ve been your sister I spoke to then”.

I find this extremely offensive and he clearly thinks we all look the same. In fact it’s actually pretty racist, especially when he wouldn’t accept the fact that I had to tell him three times it was not me he spoke to yet he still wouldn’t take my answer and insisted it was me.

Even now I still don’t know what he was trying to sell me and I’m not even sure he knew what he was trying to sell me but I can tell you now that anyone who refuses to accept they are wrong or take no as an answer is a big no no anyway. Furthermore both individuals failed to present any form of ID or state their company name to me. I only managed to get your company name through our doorbell camera which captured the small logo on his high-vis jacket, which at a glance resembles the Openreach logo anyway.

Having read through the previous reviews, clearly we are not the only ones being harassed by your company.

Please STOP harassing people in their own homes and learn to take NO for an answer.

No, I will not be emailing you to confirm our preference as I do not wish to give you another avenue to contact me. Also, maybe next time you tell people to email your customer service team you should actually provide the email address considering your website is NOT user friendly at all. You are only ruining your company’s reputation by harassing people and being dishonest so please stop.

Jacob, a representative of open infra knock on my door to discuss the service. He was very polite and explained and answered all my questions and concerns. colchester is very bad for wifi and broadband so it is refreshing to hear full fibre coming to the area. Although not yet available, when it is we will be switching over.

Once more, I think this is the 5th time now, OpenInfra sales guys are harassing us at our own door. We said so many times we are not interested. We actually, after the second encounter told them, not to come back to our address and stop asking us whether we want to sign up or not.
We're not interested.

Why?
- because you send sales guys that have no idea what they are selling and lie in your face about technicalities they don't understand. We're an IT household. You send guys that say that internet can't break down because it's fibre, fibre can't break down. That is absolute nonsense.
- some of them can't even speak proper english and are adressing me with "bro". That alone is putting me off.
- We said NO. 5x now. A no is a no. Why is this so hard to understand?

They are bullies. I will not sign up with them, no matter how good the service may or may not be. You're selling things with people that don't know what they are selling, disrespectful and rude. Why would I ever consider? It's not like you're cheap either.

Also left a review about them before, with an OpenInfra response to provide more information like some ID or code, which we were not given in first place.

Edit: once more I get a pointless message to my review, which I quote: "To ensure that your preferences are respected, kindly send us an email at our customer service address. Upon receiving your email, we will promptly update our records to mark your address as "not interested." Please be assured that once this designation is in place, you will not receive any further communication from us."

May I kindly point out, that I have told 4 members of your sales team that we are not interested and not to get in touch. Yet you STILL want me to contact your customer service team and then tell THEM again? Why can't your sales team report back? Either because you don't care or because you hire staff that is sub-standard!

Edit no 2 on 12 Oc 2023: Today they parked in front of our drive, preventing us from leaving the house. When approached they said "it will only be 2 minutes". They had already the manhole open to access the wires. Only when inquired whether we'll have to leave soon and I said I am on crutches there is a chance we need to, only then they moved the car.
2 Minutes later he is screwing our telephone wire access box outside and taking it apart. So I went down and asked what they are doing on our private property, he said they were told to connect our house because "we bought it". When - as you can see in our review - definitely did not.
So they are sending staff, connecting houses whilst people are at work so they don't see. Unfortunately for them I was at home with injury. This is outragous!!!

Spoken to Markus in the office twice and both times he's gone over and aboard to help me with any issues, also a really nice guy!
Also Zak the technician was friendly, informative, helpful and extremely knowledgeable, just tye kind of guy you want setting up Internet in your home!
Thank you

This company are bullies. They won't take no for an answer. just leave us alone otherwise I will have to take advice legally re harassment.

I had Open Infra fibre installed a few months ago but unfortunately did not get off to a good start with the router provided and other issues, however technician Zak has gone above and beyond to help get things sorted. If you have any issues I would most definitely recommend you ask to see Zak as he has a wealth of experience and knowledge.

Jacob convinced me to give OpenInfra a try. He answered all my questions and was polit, unpressured and courteous. I trust the Scandanavians...they gave us Abba, Volvo and IKEA so I am taking a leap of faith that this will be at least nearly as good as Dancing Queen!

I am in London NW7 and have been connected since February 2023. Excellent service, especially from Zak and colleagues who have helped me and all my neighbours enormously. Very high speed, very good value for money. No complaints at all.

Linus explained what Open Infra are doing in Colchester - finally a company is making the effort to bring full fibre to our area. Linus was very polite and courteous and explained exactly how this all works. Yes it's a 36 month contract but a) it doesn't start until my minimum term with Virgin ends and b) it's a lot cheaper than what I'm paying currently and c) much faster. Furthermore, if I move home during the initial 36 month contract, I am not bound to keep paying for it if the new home owners choose a different network. Sounds very positive.

Over aggressive salesman - lied and stated that we are being requested to sign up to register interest - reality is you’re being asked to sign up for a 36 month contract! Scam!

Jacob from Open Infra has given us excellent service during the sign up in Colchester. Very open and honest and friendly.

I switched to Open Infra as no other ISP could give faster fibre speeds, I was literally amazed at the speed I was up and running. As an online gamer I did have a few issues playing online with my ps5 and strict NAT, but Markus from customer services helped me with this issue, they managed to assign me a public IP which changed my NAT type and I was up and running again, he guided me through a step by step process and we trouble shooted the issues till it was resolved. He is a real asset to the team, thank you Markus.

Open Infra UK provided excellent after hours tech support via WhatsApp (Thanks Jimmy) with the team out fixing the hardware late in the evening, we are back online and appreciate all the hard work!

My neighbours and I have been bombarded with salesmen knocking on the door at all hours day and night, saying they they are following up from the numerous letters that we should have received but haven’t, this feels like a scam and I don't appreciate the very aggressive sales approach, they say your the only person in the street who hasn’t signed up and you don’t want to miss out, yet none of my neighbours have signed up and have told me that they have been concerned. By the aggressive approach. It feels like a big scam to me. Really not impressed.

Zak is brilliant - he is the best- my lifesaver

Jacob, from Open Infra, took the time to clearly explain their service and was very courteous and pleasant throughout. He made the effort to come back a few days later as I had to discuss the service with other members of the household. I was very happy with his approach and he was a pleasure to talk to.

Our whole experience with this company has been fantastic. The final switch on today was handled by Zak, who was courteous, professional and took the time to make sure we understood everything. He gave us his number and urged us (or any of our neighbours) to contact him should we have any issues.

I met Jacob today following 2 previous attempts to speak with me.
I was very impressed with his knowledge, professionalism and persona. I am not usually keen on door sales but within minutes Jacob had me converted. Open infra offer something new, amazing internet speed and very competitive prices. Jacob went through everything and answered all of my questions. I do not think I could find anything better elsewhere, so needless to say, I signed up. Jacob is an excellent representative for Open Infra and I look forward to a reliable, competitive, customer based service in the near future.

Contacted sales rep twice via email and he took several days to respond. The 2nd response became an "installation date". Received a confirmation of this, waited in all day AND NOBODY SHOWED UP!!
No communication since!

------------------------------------------------------------
Regarding your reply on 8th August @ 15:25
"An email was dispatched to all those who were impacted by this inadvertent system lapse..."

That's not true. I received an email at 2.00pm, one hour before scheduled installtion advising what installer would be doing. So no other "email"you stated was received. I'm more than happy to send the evidence....

avoid avoid avoid

A man called Eni came and lied and lied about delivery time claim that current infrastructure will be removed whilst all a lie bt is upgrading community fibre lit fibre, unrealistic times door to door sales. by the time installation happens will be a year or two, very pushy sales claiming only email and phone number when really its a 36 month contract neighbours are having issues due to slap dash approach