Do not trust this company
I have to put one star in because it’s not possible to put zero stars. Do not use this company! I made a reservation request for one of their properties via Airbnb and authorised payment in full (£687).
Teresa from KG had 24 hours to respond and confirm the reservation. I sent a message, as requested when booking, in order to confirm the reason for my trip and some minor details (vacation). This message was read, by Teresa. Later than day, I sent another message asking for the reservation to be reviewed as I was trying to make plans to visit friends and I needed to hire a car. The message was read. Nothing back, no response.
Teresa continued to read my messages but did not respond to any of them. Then the booking was automatically cancelled by Airbnb because it had gone past the ‘24 hours to confirm’ window. I queried this with Airbnb, this is policy, apparently. I couldn’t leave a review on Airbnb for the host because I did not stay at the property. I messaged Teresa from KG and told her I was reporting her to Airbnb.
Then - and ONLY then - did she respond with a pitiful excuse that there was a calendar error, which I do not believe for one moment.
Completely incompetent and rude, this is NO WAY to do business. I am now stuck to book anywhere else for my holiday as my credit card company thinks that my card has been used fraudulently when I tried to make another booking.
Avoid this company. Very poor customer service and a lack of response or any responsibility.
