Jonathanadler Arvostelua 

Lazy staff at London JA shop is one of the J Adler brand most prominent features, poor quality items, abundance of them, that is another story, blasé, slow moving, unenthusiastic, and rude sale assistants is something that strikes at first, they are extremely ignorant, not taking care for customer or the items they are paid to sell, and I mean, truly, they do not appear to care in the slightest.
Everything look quite dirty and as if it was taken out of skip, regarding some items it is worse than one can fathom. I don’t understand why people who work there are still employed? Absolutely unbelievable, quality of items is quite bad, to elaborate on that, China, India assembled mostly, maybe some of the designs are appealing due to interesting ideas involved, yet at the same time it’s not something that hasn’t been done before, just compilation of ideas taken from artists who created magnificent things over the ages. Would not recommend going there such a wasted trip. Shame. Some press can do good for a while but not for long.

Designing beautiful furniture isn't everything. Service matters!

I hadn't heard of Jonathan Adler until my girlfriend told me. She wanted to buy their Talitha Credenze. So we bought it for appx USD$ 3,600. We also bought one of their medium size bowls, in blue. When it arrived it wasn't blue, it was teal.

We called them and they told us that it was final sale, but they will let us exchange it for something else or give us a store credit. They sent us an email will all the details.

We packed it exactly how they asked will exactly all the details they gave us and paid postage and returned it. For some reason, they refused the parcel and returned it to us and USPS charged us over $25 to accept the parcel.

I called JA and spoke with a very nice lady, and she looked into it and said she could see that it was refused, but had no idea why. She asked me to send an email with a picture of the box. I did it right away.

Nest day we received an email with a return label. This infuriated me. What about the $25 we paid to accept the parcel because of their incompetence? We exchanged numerous email and each of their responses were argumentative. Hello....we just spent almost $4,000 to buy 1 piece of furniture, we are not lying about the $25. Its not about the money, its about the principle.

They asked for the receipt, but unfortunately USPS hadn't given any receipt. And according to JA, since we don't have the receipt, we are apparently lying about the $25. Well....good on them for providing such amazing service. Small claims court it is....because its about the principle and I can't let them get away with this.

Beautiful items don’t need to be sold with arrogance. Dealing with customer services was a very poor experience. Smaller items you can take away are fine however have caution ordering larger items. The UK store sells the same items in £sterling at the same rate as the US Stores sell in $dollars. The US site. Has a huge markup added to the U.K. huge markup = poor value for money. Then to have poor customer service claiming you must buy today or prices go up I believe is bullying. on top of this go elsewhere.

I discovered this brand through their amazing shop on Sloane Avenue near South Kensington station. Their range of quirky, well-made homewares, decorative items, art and furniture are second to none and their staff are polite and helpful. I pretty much buy all my presents here. Their online service is excellent too, with frequent 20% off weekends.