Sometimes you only see the merit of a company when things go wrong. I wanted to try this hobby along with 3 friends so I uploaded a photo of us all and ordered 4 sets with the same photo so a signific... Näytä lisää
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Ordered an item as a gift but unfortunately it was delivered to a pick up point and the recipient could not collect it. I was given the option of a redelivery for a small charge but didn't respond as... Näytä lisää
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Do not order from this place, absolutely dreadful, ordered 4th of December it said 48hour delivery in the uk, I thought cause it’s Christmas obviously will take a bit longer…. Fast forward to 22nd De... Näytä lisää
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I made a mistake when ordering my kits. Katherine very promptly sorted it out for me. These kits are excellent quality and I'd recommend to anyone. Can't wait yo start my beautiful kits and have h... Näytä lisää
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Figured'Art serves customers in the UK, providing painting by numbers and diamond painting kits to cultivate artistic skills at one's own pace. With an emphasis on quality and accessibility, we collaborate closely with international suppliers and artists. Our personalized kits transform photos into unique artworks, and we also offer custom canvas commissions. Join us in embracing creativity with Figured'Art.
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Yhdistynyt kuningaskunta
- customerservice@figuredart.com
- uk.figuredart.com
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32 arvostelua
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Great customer service
Sometimes you only see the merit of a company when things go wrong. I wanted to try this hobby along with 3 friends so I uploaded a photo of us all and ordered 4 sets with the same photo so a significant investment. Unfortunately the delivery went to the wrong house. I am not clear if this was my fault but I assumed it was and I chased the delivery company to try and locate my parcel. This company helped me to try and locate the parcel. They were unsuccessful too and immediately offered a replacement. They sent it and I recieved it yesterday. I haven't used it yet but the kit looks great and we are looking forward to a sip and paint session. I'm so pleased with Figured'Art. They really look after their customers.
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hello Judy,
Thank you for your thoughtful feedback and patience throughout the process.
We’re delighted we could assist and ensure everything was resolved smoothly. Feedback like this helps us continually refine and enhance the experience for all our customers. Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
Excellent products and great customer…
Excellent products and great customer support.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hi Art Hobby,
Thank you for your kind words!
We’re pleased to hear that you are satisfied with the quality of our products and overall service. Reviews like this help us improve and create even better experiences for all our customers. We can’t wait to welcome you back!
Best regards,
Figured’Art Customer Care Team
Impressive customer service
Ordered an item as a gift but unfortunately it was delivered to a pick up point and the recipient could not collect it. I was given the option of a redelivery for a small charge but didn't respond as I had missed the email. Several weeks later I cheekily emailed to request a refund as it was a bit too late to organise a redelivery. I was not expecting Figure D'Art to agree but to my pleasant surprise I received a lovely email and a full refund. Very impressed with this level of customer service from Kaye.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hello Claire,
Thank you for taking the time to share your experience.
It’s great to know that you are satisfied with our service, especially with the support you received. Feedback of this nature affirms our dedication to providing exceptional quality and service. We will make sure to share your feedback with Kaye.
We welcome the chance to assist you again.
Best regards,
Figured’Art Customer Care Team
I have bought 6 of these lovely paint…
I have bought 6 of these lovely paint by numbers I have finished one now onto my second one .The other 4 are for my daughters.The paints and canvas are great I just wish the brushes were a better quality. Apart from that it's just nice to have some time to myself and paint .Would highly recommend
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hi Mandy,
Thank you for your continued support.
It is gratifying to know that you are satisfied with the level of service we provided. Support like yours encourages us to keep pushing forward. We truly appreciate your loyalty.
Best regards,
Figured’Art Customer Care Team
Very happy with the order
Very happy with the order, all the equipment is of a great quality, really looking forward to completing my first project.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hello Kershaw,
Thank you for sharing your experience with us.
It is gratifying to know that you are satisfied with the level of service we provided. Support like yours encourages us to keep pushing forward. Good luck to your next project and have fun!
Best regards,
Figured’Art Customer Care Team
Awful purchase experience. Avoid!
Item was marked as green tick and 'UK Stock: Delivery in 48hrs'. A week later and still haven't received it. When i contacted Kaye from customer services, she said it was coming 'shipped from workshop' which takes 1-3 weeks! I can still see the item i ordered labelled on the website as 'UK Stock: Delivery in 48hrs'... Which is what i bought. This was meant to be a present. Terrible customer experience.
This is mis-selling and against consumer rights set out by the ASA. If it says uk and 48hrs then it should be within that timeframe as that's part of what you are purchasing.
Also, i still haven't even had an apology.
Someone needs to get my order to me as soon as possible with compensation.
(i can see your response and that's not the case, it was green and UK 48hrs).
The item has just arrived today (23rd) (it was ordered on the 12th) and to top it off, it’s damaged!
Canvas bent and not able to flatten so will be very creased for painting and afterwards.
At this point I’d like a full refund. This entire process buying from you has been a nightmare and now the item is damaged.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hi Josh,
We are sorry to hear about your experience, especially as this order was intended as a gift. We have already reached out to you directly to provide an update on your order and offered a discount as a gesture of goodwill.
The design you selected is available in multiple variants. Depending on the size chosen, the shipping origin changes, and the label on the product page updates accordingly between Green Label (UK stock, fast delivery) and Blue Label (made-to-order, shipped from our overseas workshop). In your case, the selected variant is part of the Blue Label collection, which follows the 1–3 week delivery timeframe.
We fully agree that delivery information must be accurate and respected. And beyond that, what matters to us is how our customers feel. Your order is already in transit and should arrive soon. In the meantime, the discount code we shared is simply a way for us to show that we take your experience seriously. We sincerely hope that you may want to try again with a Green Label item, so we can provide you with the level of service you expected.
Thank you for sharing your feedback. Our team remains available if you would like to continue the conversation with us directly.
Kind regards,
Figured'Art Customer Care Team
Great service
The quality of the kit received was excellent and I will definitely order again. One of the kits didn't arrive (not the fault of the company) and Katherine was very helpful in ensuring another kit was sent out to me.
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hi Vanessa,
Thank you for sharing your positive experience.
We’re happy to know our service gave you a smooth and pleasant experience and that our overall services met your expectations. We’re pleased that Katherine was able to assist you and promptly resolve the issue and be sure to share your comment with her.
Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
Figured art is an amazing company
Figured art is an amazing company, they are very quick to respond to any query you have. The paint by number kits are packed really well and included everything you need. I would highly recommend this company. I have already purchased 3 large paint by numbers from them and can’t wait to order more !! 😀
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hi Laura,
Thanks a lot for taking the time to share this!
We're happy to hear that you had a great experience with our team and that you’re satisfied with the overall qaulity of our products. Your thoughtful comments not only uplift our team but also guide our future development.
We’re so glad you’re part of the Figured’Art community.
Best regards,
Figured’Art Customer Care Team
Never Again - update.
Since my last review I have had 5 emails telling me that they will solve the issue I have with green fur for a dog DP. This is what they suggest, I quote: "you may proceed with completing the painting first. If you are not satisfied with the result, we will arrange a replacement for you. No incorrect diamonds were sent and the numbers match the corresponding colors."I make DP as a hobby. This one is 50cm x40cm and very intricate. I work on them when I have leisure time, so this will take some months to complete. The colours of the drills will not change from green to grey with time. I did do part of the face, but it did not look right-don't know of any dogs with green fur! All they need to do is replace the green drills meant for the dog's fur with grey ones. I emailed them, but didn't get a reply, again. Not surprised.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
My 1st time dealing with this company…
My 1st time dealing with this company which didn't get off to a good start as my order was delayed due to a technical issue. I wondered whether I was doing the right thing continuing with the order but was kept in touch regularly by Kathryn a customer service assistant, who reassured me things would be resolved as quickly as possible. It was good to have this personal contact and true to her word my order arrived.
I would certainly use this company again and be confident in their service.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hello Vivien,
Thank you very much for taking the time to share your positive experience.
We sincerely appreciate your patience and understanding while we resolved the technical issue that delayed your order. While we always aim for a seamless experience from the outset, we’re pleased that our team was able to provide regular updates and reassurance throughout the process.
Kathryn will be especially delighted to hear your kind comments. We firmly believe that clear communication and personal support are essential, particularly when things don’t go exactly as planned. It’s wonderful to know that this made a positive difference to your experience.
Constructive reviews such as yours are instrumental in helping us refine our services. Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
Excellent quality and customer service
This was ordered for a Christmas present and it arrived well in time. There was a slight problem with the canvas but Katherine sorted it out immediately, a new one was despatched within a day and a complete replacement kit arrived soon afterwards. We've had a lot of personalised diamond art kits from different suppliers but I can honesty say that the ones we've had from Figured'Art are by far the best in terms of quality of materials, photograph detail and, best of all - customer service.
20. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hi WJH,
Your support and encouragement mean the world to us!
It is rewarding to learn that your order arrived in time for Christmas and that our team was able to assist you promptly and effectively. We are pleased to know that your overall experience with our services was positive.
Your recognition highlights Katherine’s dedication and ensures it is truly appreciated. Feedback like yours inspires our continued growth and reinforces our commitment to shaping a stronger, better brand for the future.
Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
Do not order from this place
Do not order from this place, absolutely dreadful, ordered 4th of December it said 48hour delivery in the uk, I thought cause it’s Christmas obviously will take a bit longer…. Fast forward to 22nd December I email them they email me back on 24th saying sorry it was damaged we had to send it back, do you need us to send another one? So they wasn’t gonna say anything until I emailed them it’s now 15th jan and they have emailed me saying they are going to send a refund…. Just avoid this website there are better ones out there that actually work professionally
Your welcome
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hello Kylr,
We are currently unable to locate your order in our system, so our team has reached out to request more information. Once we have your details, we will review the case immediately and make sure any issue is properly resolved.
We would like to resolve this issue for you. Kindly email us at support@figuredart.com with your order details, including your order number, name, and delivery address. Once we receive this information, we will take the necessary steps to address the matter.
What matters most is that you feel taken care of.
Thank you for your patience and cooperation and we look forward to assisting you and ensuring this is resolved promptly.
Best regards,
Figured’Art Customer Care Team
Customer Service Excellence
Customer Service were excellent when I had a problem with my order. I can’t praise them highly enough. They were very quick to resolve it, and kept me up to date at all times
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hello JB,
We sincerely appreciate you taking the time to share your experience.
We are pleased to hear that our customer service team was able to resolve the issue promptly and keep you informed throughout the process. Your satisfaction with our services is greatly valued and sincerely appreciated.
Positive customer feedback drives our ongoing commitment to improvement and service excellence. We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
The customer service was excellent
The customer service was excellent! They helped with my problem straight away and I've had a great experience.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hello Matthew,
Thanks a lot for your wonderful feedback!
We’re delighted to hear that our service provided you with a smooth and pleasant experience and that our team was able to assist you effectively. Constructive feedback such as yours is invaluable in helping us continually refine and improve our services.
We’d love to serve you again soon.
Best regards,
Figured’Art Customer Care Team
Took 3 weeks for it to be delivered
Took 3 weeks for it to be delivered. Wasn't expecting it to take this long with it being "UK". Emailed to cancel and they said I can return. When asked for return address, it's china and will cost nearly the cost of the item itself ....
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hello Mark,
We understand that shipping details may sometimes be confusing, as we fulfill orders from both overseas and local warehouses.
Your order has already been delivered. As outlined on our website, items from our Workshop Collection (Blue Label) are made to order and typically take 1–2 weeks to arrive. In contrast, products from our Ready to Ship Collection (Green Label) are dispatched from our local warehouse and usually arrive within 2–3 business days.
We fully understand that longer wait times can be frustrating. To show our appreciation, our team has already reached out via email with a discount for a future order, should you wish to try a product from our local warehouse for faster delivery.
We truly value your support and look forward to providing you with an even better experience next time.
Sincerely,
Figured’Art Customer Care Team
GREAT SEVICE
I used the site to buy and it very easy the product I bought was a Christmas gift did not arrive on the date it should have sent a email to find out what was happening a lady called Kathirine replied looked into it and kept me informed got it next day great service will buy again.
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hi William,
Your support and encouragement mean the world to us!
We appreciate your kind words and are pleased that our service met your needs.
We will share your kind words with Katherine, who will be pleased to know her support made a difference. Feedback like yours also helps us continuously improve and deliver even better experiences for all our customers.
Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
Extra colours
Katherine never gave up trying to supply me with an extra set of paints and kept me informed constantly about the process of contacting their suppliers in order to make sure I received the correct colours. Great service.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Figured'Art UK
Hello Len,
Thank you for taking the time to share your experience!
We greatly appreciate your satisfaction with the support provided by our customer service team.
Your acknowledgment ensures that Katherine’s dedication is recognized and appreciated. Knowing that our efforts have a positive impact motivates us to continue striving for excellence every day.
We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
I made a mistake when ordering my kits
I made a mistake when ordering my kits. Katherine very promptly sorted it out for me.
These kits are excellent quality and I'd recommend to anyone.
Can't wait yo start my beautiful kits and have hours of pleasure and relaxation while doing them. Worth every penny.
Sharon
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Great customer service and goods
Had a problem with missing paint and it was resolved quickly. The only problem I have is with delivery times from China… 3 weeks!!!
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Extremely helpful
Extremely helpful, great customer service, followed through very quickly and efficiently on my query. Would definitely recommend for quality of materials and customer service. 10/10
14. lokakuuta 2025
Oma-aloitteinen arvostelu
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