UK Cupshe Arvostelua 769

Vastaus yritykseltä UK Cupshe

6.2.2026

Dear Julie Walker, we are sorry to see that this experience did not meet your expectations.

We have different promotions periodically, and some items will be marked as non-returnable during the promotion period in accordance with the rules of each promotion. Based on the return policy, they are not eligible for returns or exchanges and will not be refunded unless they are defective, don't match their description, or fail to perform as described. We encourage you to explore our website further, as we have a variety of items available that can be returned if you are not completely satisfied with your purchase.

Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Vastaus yritykseltä UK Cupshe

5.2.2026

Dear Miss Dawson, thank you for taking the time to share your feedback.

We promise to send our customers parcels out once the order is placed and we are also working hard to ensure every customer to get their parcel on time. For your case, there may exist some misunderstanding during this process.

We would love to look into your case specifically and offer better assistance, but we are unable to find your related order or communication record in our system after checking your user name. In order to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information we would highly appreciate it. Looking forward to your response.

Vastaus yritykseltä UK Cupshe

5.2.2026

Dear customer， thank you for reaching out to us, and we sincerely apologize for the frustration and disappointment you have experienced with our service and return policy. We truly value your feedback and would like to address each of your concerns directly.

Regarding sizing concerns:
Most of our swimwear is designed to be true to size. For future orders, we highly recommend referring to the "Size Guide" available on each product page. This guide provides detailed measurements to help you select the most suitable size. Our team works hard to ensure our products align with the sizing information provided, which is based on average customer body types. If you need further assistance in choosing the right size, please don’t hesitate to contact our customer service for personalized advice.

Regarding the non-returnable sale item:
To clarify, we periodically run promotions during which certain items are marked as non-returnable in accordance with the specific terms of each promotion. Unless an item is defective, does not match its description, or fails to perform as intended, it is generally not eligible for return, exchange, or refund once purchased under such promotional terms. We sincerely apologize if this information was not clearly highlighted during your shopping experience. We are actively working to improve the visibility of these terms on our website to ensure our customers can make fully informed decisions in the future.

Lastly, we have sent you a follow-up email to further discuss your situation and explore potential solutions with you. Please check your inbox at your convenience. We look forward to your response and hope to resolve this matter to your satisfaction.