Have ordered before, no issues. BUT this time, when have returned my order I have not been refunded! They have admitted their error and promised it would be sent asap and that was 7 days ago. A... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I’m only used to shopping in store & have experienced top class, quality customer care. Silly me for assuming there would be no difference when ordering on line Attempting to get a human to answer... Näytä lisää
Well packaged and quickly posted out; extensive range of items. Main negative - in comparison to competitors - is the lack of free returns. It has cost me a lot to return a few unsuitable items due to... Näytä lisää
Had a small issue with a leotard where a seam hadn't caught properly. I popped back into the Bloch shop in London where the fabulous Emma dealt with it immediately, doing a very quick exchange and bei... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Dance is in our DNA. It’s in every piece of dancewear, shoe and accessory that we create – from our unique material selection to our artisan construction. BLOCH leads the way as the ultimate dancewear destination, equipping you with the tools and confidence to be the best dancer you can be.
Yhteystiedot
Yhdistynyt kuningaskunta
- UK@blochworld.com
- uk.blochworld.com
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Sizing the child garments
Why doesn’t the explanation of the children’s sizes appear before the ordering page. When browsing it looks like the smallest child size is women’s dress size 8. Everything else was very good.
Quick response
What a rude and incapable outfit
What a rude and incapable outfit! Took the order, then stated would be 2 weeks late only after I enquired. Blamed warehouse move which was hidden in a pink discreet banner on website which the flaky anonymous CS agent said (as don’t give names due to appalling service standards:() I should have checked despite being so hidden!
Then they cancelled my order without permission and then it arrived yesterday anyway!
Fool s , not a clue what they are doing and cost them as free!?
Avoid if you want a decent quality service. Plenty of competitors who simply do it without aggression and stupidity.
Comprehensive customer journey to shop…
Comprehensive customer journey to shop online
No regard to dealing with faults
An expensive pair of Bloch tap shoes lost a screw after 3 months of once a week wear.
Enquired with Bloch Customer services for a replacement screw or advice on why there was a fault with barely worn shoes. They advised to see a cobbler or to purchase new taps at an extra cost and pay the cost of having them fitted. Shocking lack of customer care - won’t buy from here again
Unhelpful staff in Covent Garden
Unhelpful staff in Covent Garden. They were more interested in chatting and eating their smelly lunch than helping customers. Whenever we had a question we felt like we were disturbing them! We were glad to get out. Shame, as the store is lovely.
Easy to use website
Easy to use website, prompt despatch quick delivery in secure packaging.
I was sent the wrong size shoe (other…
I was sent the wrong size shoe (other than I ordered) and have not received any correspondence from two emails that I sent regarding this issue.
Well packaged and quickly posted out
Well packaged and quickly posted out; extensive range of items. Main negative - in comparison to competitors - is the lack of free returns. It has cost me a lot to return a few unsuitable items due to their high value (standard compensation of £20 is nowhere near what I needed, so was left significantly out of pocket). Due to this, I will return to use other dance wear shops in the future.
Always good quality products.
new tap shoes
I have had new tap shoes.
Absolutely gorgeous. Fabulous fit. Well made. Excellent sound.
They were posted out and packed very well. Excellent shoe from an excellent company. Will definitely be ordering of them again.
My visit couldn't have been more successful.
As a beginner, I needed a huge amount of help to choose. Josh was a real star. he was so patient, helpful and attentive. My experience couldn't have been better. Nothing was too much trouble for him, and the shoes weren't that expensive, so my visit was a complete success.
Excellent and efficient customer care
The quality of the products is great and the customer support polite and efficient. There was a small issue with one item and I was given a voucher for next purchase. My partial return was handled efficiently. Only negative thing is the returns policy (long processing times and paying for the return yourself), but this is clearly explained on the website.
Excellent Customer Service
Excellent Customer Service. Also the highest quality dancewear. Very pleased.
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