AKG Arvostelua 3

I contacted AKG for a broken plastic plastic part on the right side of a pair of on ears headphones last year. It was clearly a design flaw, but they refused any assistance other than a 30% on a new pair (probably with the same design flaw). 1 year later the same exact part broke on the other side, proving my point that it was a design flaw / poor material. The sound is ok, but they do not test their gear at all. If you contact them outside your warranty, they don't do any repair and just offer you to buy new stuff that probably will break as well anyway.... shop somewhere else.

Have purchased this brand for years. First time I’ve had an issue and customer service are not interested. Jesse from customer services stated “We do offer support for life but that means help and technical support”. What does this even mean? Where is my help? Simply stay away.

Like other reviews on a very well known online retailer site, sound on one side of the headphone stopped. Retailer says to contact AKG. No response from AKG despite several times making contact. Headphone had very very light domestic use but still failed like other reviews (it is only because of light use the headphone took time to fail). AKG was contacted within warranty but still no response like other reviews. Would not buy AKG product again, non-existing customer support for a product with questionable quality.