Members should be allowed access dash cam usb as I could be driving VIPs \executives and if I crashed myself and VIPs would need to view the footage. Secondly get rid of the €500 deposit as no other... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Cars are in great condition. Pickups and returns are e easy and convenient. There are always some issues with Teslas, but that’s not UFOs fault. The only minor thing is the app which looks more like a... Näytä lisää
Yritys on vastannut
Mine was an all-round great experience. The registration and booking process was simple and the numerous videos and guides (how to find the pickup location, how to do various things with the car etc)... Näytä lisää
Un service client qui est à l'écoute 24/7, une équipe formidable et des voitures récentes, très bien entretenu. Ufodrive est présent dans plusieurs pays, clairement l'essayer c'est l'adopter... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
UFODRIVE is a radically better car rental experience. 100% Digital, 100% Electric - we make car rental fast, simple and easy. With revolutionary technology, UFODRIVE manages your electric journey meaning you never have to worry about range and charging. We even cover the cost of charging throughout your journey. UFODRIVE reduces the average 50 minutes at a rental desk to 2 minutes. Simply Arrive & Drive - No queue, No paperwork, No complex insurance or hidden extras. Zero emissions mobility combined with carbon credits for every customer to be used against future rentals! Our unique UFObays are located at premium city and Airport locations where customers can rent prime electric cars like Tesla, Polestar & VW. Delivery & subscription also available in selected markets. Launched in 2018, UFODRIVE has grown rapidly across Europe and the US and receives overwhelmingly positive customer feedback. Now available in 30 locations across 10 countries with many more on the way. Plan and manage your rental, access your car, and interact with our super responsive customer support team - all done seamlessly via the UFODRIVE App.
Yhteystiedot
89B rue Pafebruch, 8308, Capellen, Luxemburg
- +352206057
- contact@ufodrive.com
- ufodrive.com
4,5
Erinomainen
453 arvostelua
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Issues
Members should be allowed access dash cam usb as I could be driving VIPs \executives and if I crashed myself and VIPs would need to view the footage.
Secondly get rid of the €500 deposit as no other car share company charges that massive amount of money, but if the Car gets damaged, then charge it.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Cars are in great condition
Cars are in great condition. Pickups and returns are e easy and convenient. There are always some issues with Teslas, but that’s not UFOs fault. The only minor thing is the app which looks more like a wrapped web page and sometimes causes issues. However, customer support is top notch - always friendly and responsive.
8. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Hello,
Thank you so much for your feedback — really appreciate you taking the time to share your experience.
Glad to hear you’ve been happy with the condition of the cars and the pickup/return process. We also appreciate your understanding regarding Tesla-related quirks, even if they’re beyond our control.
Noted on your point about the app — we’re always looking for ways to improve, so feedback like this is really helpful. I’ll make sure it’s passed along to the right team.
Happy to hear our support team has been helpful — I’ll definitely share your kind words with them!
Thanks again and don’t hesitate to reach out if there’s anything else.
Best regards,
The UFODRIVE Team
Big fan of UFO Drive
Big fan of UFO Drive. I've been hiring from them for years, they've always been prompt and responsive, really trustworthy, and great support team. Would definitely recommend going for a Tesla if on a long drive, as the Tesla Supercharger infrastructure is a game changer, both in terms of time to charge and availability. Struggled a bit with the VW ID4, as the local chargers were just not reliable, but it's a nice car to drive if you're not going far. I must say, the support team were ELITE on the phone to me to help me get the VW charging at 2am... I didn't feel stranded at all.
12. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Ioana,
Thank you so much for the kind words and for being a loyal UFO Drive customer! We're thrilled to hear that you've had consistently great experiences with our team and service.
We completely agree — Tesla’s Supercharger network does make a huge difference for long-distance travel, and it’s great to hear that you’ve found it so convenient.
We understand the challenges that can come with local charging infrastructure for some models, and we’re really glad our support team was able to assist you promptly, even in the middle of the night! Your feedback means a lot, and we’ll be sure to share it with the team.
Thanks again for the recommendation — we truly appreciate it!
Warm regards,
The UFODRIVE Team
Very good experience
Very good experience, and a very helpful on line chat.
The start was a bit complex for us as we are not very familiar with all these new technologies.
But thanks to the on line help we managed to fix everything.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Loïc,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience and that our online chat support was helpful.
We understand that getting started with new technology can sometimes be a bit challenging, and we're glad we could assist you in getting everything up and running smoothly.
If you need anything else or have further questions, we're always here to help.
Warm regards,
The UFODRIVE Team
Beautiful as IT IS
Beautiful as IT IS ! The most Beautiful experience!
23. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Freddy,
Thank you for your lovely words!
We’re so happy to hear that you had such a beautiful experience — that truly means a lot to us.
We hope to welcome you back again soon for another great journey!
Best regards,
The UFODRIVE Team
Easiest car rental with superb service
So easy to pick up the car with the app at the airport. Outstanding customer service, any query answered within less than half a minute, no exaggeration. I'm a regular repeat customer.
18. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Mr Keery,
Thank you for your fantastic review!
We're so pleased to hear that the pickup process was seamless and that our team could support you so promptly — we always aim to make things as smooth and stress-free as possible.
It's especially great to hear this from one of our valued regular customers — we truly appreciate your continued trust!
Looking forward to seeing you again soon!
Best regards,
The UFODRIVE Team
Super helpful staff
Super helpful staff, chat reply super quick, lovely car, subscription cost is excellent
1. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Mark,
Thank you so much for your kind words! 😊
We're thrilled to hear you had a great experience with our team, enjoyed the car, and found the subscription cost to be excellent.
We really appreciate you taking the time to share your feedback — and we’re always here if you need anything!
Best regards,
The UFODRIVE Team
Fantastic electric car rental
Fantastic electric car rental. I rented cars several times for long distance trips. It works very easy via the app and the support is always available in case of questions. The Teslas profit from the supercharger network and the optimised navigation, but they also offer a charging card to charge elsewhere. Much more customer friendly compared to the usual car rental companies!
9. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Alexander,
Thank you so much for your fantastic feedback!
We're thrilled to hear that you've had a great experience renting with us and that you found our service seamless and customer-friendly.
Providing hassle-free, long-distance EV rentals with reliable support is exactly what we strive for, so it’s great to know we’re meeting those expectations.
We truly appreciate your support and look forward to welcoming you back for your next trip!
The UFODRIVE Team
Experience au top
Experience au top ! Je recommande vivement !
10. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Chère Charlotte,
Merci beaucoup pour votre retour enthousiaste !
Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes.
Votre satisfaction est notre priorité, et votre recommandation nous touche énormément.
Au plaisir de vous accompagner à nouveau très bientôt !
L'équipe UFODRIVE
Tolles System, Toller Kundenservice, Faire Preise.
Schöne Model Y. Toller Kundenservice. Super Preise.
Wir mieten oft in Frankfurt und sind bisher immer mehr als zufrieden gewesen. Der Kunden-Support ist immer erreichbar und hilfsbereit zur Stelle.
10/10. Super fair. Super easy. Wir können uns inzwischen auch einfach nicht mehr vorstellen, wo anders zu mieten. Es ist bei UFO-Drive nicht nur viel leichter und zeitlich auch effizienter, sondern man fühlt sich mit dem Support einfach richtig gut behandelt.
Liebe Grüße
Ben Plum
8. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Lieber Ben, wir danken Ihnen,
Vielen Dank für Ihr wunderbares Feedback! Es freut uns sehr zu hören, dass Sie mit unseren Fahrzeugen, unserem Service und unseren Preisen so zufrieden sind. Ihr Lob ist ein großer Ansporn für unser Team, weiterhin einen erstklassigen Service zu bieten.
Es ist uns eine Freude, Sie regelmäßig in Frankfurt begrüßen zu dürfen. Wir wissen Ihr Vertrauen zu schätzen und freuen uns darauf, Ihnen auch weiterhin eine einfache, faire und erstklassige Mietlösung anbieten zu können.
Sollten Sie Fragen oder Wünsche haben, stehen wir Ihnen jederzeit gerne zur Verfügung.
Wir verbleiben mit freundlichen Grüßen,
Ihr UFODRIVE Team
Easy pickup during late hours
The booking is very efficient. The pickup and return are very easy and they are especially useful when they take place late evenings when physical rental places are closed.
The service was very good and one question that I posed through email was answered in just a couple of minutes.
The available cars are very good albeit somewhat pricey. I felt that the included mileage was just a bit limited.
Overall the rental was easy, efficient and of high quality.
4. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Aris,
Thank you for sharing your experience with us! We’re delighted to hear that you found the booking process efficient and that our pickup and return options were especially convenient for late evening rentals.
It’s great to know that our service met your expectations and that our team was able to respond to your inquiry so quickly. We also appreciate your feedback regarding pricing and mileage—your insights help us continuously improve our offerings.
We’re glad you had an overall smooth and high-quality rental experience, and we look forward to welcoming you again in the future!
Best regards,
The UFODRIVE Team
great overall service
My experience with UFODRIVE was great, both client assistance and overall service. Looking forward to another ride!
7. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Hello Eugenie,
Thank you for your kind words!
We're thrilled to hear that you had a great experience with UFODRIVE and enjoyed both our service and customer support.
We look forward to welcoming you on another ride soon! 🚀
Best regards,
The UFODRIVE Team
Rapide et efficace
7. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Un grand merci pour votre retour ! 😊 Nous sommes ravis d’apprendre que vous avez trouvé notre service rapide et efficace. Votre satisfaction est notre priorité, et vos mots nous encouragent à continuer à offrir la meilleure expérience possible.
Au plaisir de vous accompagner à nouveau très bientôt ! 🚀
L'équipe UFODRIVE
Service is world class!!
Service is world class!!! Keep it up👍
3. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Alberto,
Thank you so much for your kind words! 🌟 We truly appreciate your feedback and are thrilled to hear that you consider our service world-class.
Providing top-notch experiences for our customers is our priority, and your support means a lot to us.
We look forward to serving you again soon! 😊
Best regards,
The UFODRIVE Team
Amazing service
I had a great experience renting a car with this company. The process was smooth, fast, and hassle-free. The vehicle was in perfect condition, clean, and exactly as described. The staff was professional, friendly, and very helpful throughout the rental period. Special thanks to the team for their efficiency and great customer service. I highly recommend them and will definitely use their services again in the future!
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Constance,
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you had a smooth, fast, and hassle-free experience with us.
Ensuring that our vehicles are in perfect condition and providing excellent customer service are top priorities, so your kind words truly mean a lot to our team.
We’re thrilled that you’d recommend us and look forward to welcoming you back for another seamless rental experience in the future! 🚗✨
Best regards,
The UFODRIVE Team
Vastaus yritykseltä UFODRIVE
Dear Christopher,
Thank you for your kind words! 😊 We’re thrilled to hear that you found our service perfect.
Your satisfaction is our top priority, and we truly appreciate your support.
We look forward to serving you again in the future! 🚗✨
Best regards,
The UFODRIVE Team
Efficient and great experience
Efficient and great experience
28. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Customer,
Thank you for your fantastic feedback! 😊 We’re delighted to hear that you had an efficient and perfect experience with us.
Providing seamless service is what we strive for, and your kind words mean a lot to our team.
We look forward to welcoming you again in the future! 🚗✨
Best regards,
The UFODRIVE Team
Vastaus yritykseltä UFODRIVE
Chère Sandrine,
Un grand merci pour votre retour ! 😊 Nous sommes ravis de savoir que vous avez trouvé notre service efficace et rapide.
Votre satisfaction est essentielle pour nous, et nous sommes heureux d’avoir pu répondre à vos attentes.
Au plaisir de vous accueillir à nouveau très bientôt ! 🚗✨
L'équipe UFODRIVE
Great company within nice tech and…
Great company within nice tech and great support 👍
27. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Roxane,
Thank you for your kind words! 😊 We're thrilled to hear that you appreciate our technology and support.
Providing a seamless and innovative experience is our top priority, and your feedback means a lot to us.
Looking forward to serving you again soon! 🚗✨👍
Best regards,
The UFODRIVE Team
Super convenient at reasonable price
Pickup was simple, just download the app on my phone and jumped in the car. Had an issue with pickup that was my fault and it was resolved in seconds thru the app chat. Great product at a reasonable transparent price.
8. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä UFODRIVE
Dear Frank,
Thank you for your feedback!
We're glad to hear that the pickup process was smooth and that our in-app chat helped resolve your issue quickly.
We appreciate your support and look forward to serving you again!
The UFODRIVE Team
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