tymebank.co.za Arvostelua 

I made query about a reversal of a nomarl payment I made I tried to call multiple times the agents kept dropping my calls only for them to tell me I have been logged out of the system I won’t be able to call again for the day . Again I filled up via email I requested a mananger which I never got , I asked to log a complaint but no one got back to me about it the agents via email kept telling different stories and they were replying to another customer but sent me the emails I complained about that also no one ever got back to me about that as well the service has been absolutely ridiculous and they had already debited money from my bank for the reversal fee but they never logged a case for me or provide me with case number

My account still on debit hold, after I spoke to the agent who mentioned that fraudulent department will contact me after 7,I will be able to access my account, nothing, guys let's stick to big banks, tyme bank is circus

They have 0 compassion and treat people horribly. I received a payment from what I thought was legit but it was not and then they froze my account mind you the queried amount is R40.00 but the worst part is they were completely resistant to assist me in rectifying the issue and when I asked why I was not informed I was told "if you commit fraud we don't call you or let you know" and out of the five people who I had spoken to trying to prove my innocence because I too am a victim and even worse my bank is going out of their way to create stumbling blocks, I am not a Ken/Karen I had to speak to five different people because each time I would submit something the previous person requested the current person would ask where an additional item is as if I was supposed to know. Each Agent I spoke to contradicted the other agents so either I just spoke to a bunch of compulsive liar's or the company cares so little about their customers that their customer service Representatives are just random m people who were just stopped as they passed the building and asked if they wouldn't mind covering a shift. The only way they can do better is to fire the entire staff, hire all new staff and train them to be more customer centered, helpful and not arrogant also they should get leadership because according to the staff its a free for all no team leaders/2ic or someone put in charge over the weekend. Truly including all their other issues, like outdated systems etc the fact that customer service is non existent I don't understand what it is they are aiming to do they should just close their doors unless their aim is to be known as the worst, rudest and arrogant bank to be running. If you are thinking of opening an account don't those low transaction fees come with a high cost of being treated poorly being disrespected being racially profiled and discriminated against while being lied to and being mislead and not having access to a few basic new technologies that the other banks have. As soon as I get the names of their worst ever staff I'll update it so everyone will know their query is not going anywhere if they answer the call.

TymeBank FRAUD unhelpful
On Sunday 19 January 2025 at 18h58, I discovered unauthorized and fraudulent transactions on my bank account and reported it immediately to Tymebank.
I did not authorize or initiate these transactions, nor have I given my consent to any third party to access or use my bank account for such purposes.
I have taken the necessary steps to secure my account.
I submitted affidavit as a formal statement of the fraudulent activity and request that TymeBank and the South African Police Services investigate the matter and take appropriate action. I have been following up weekly with regards to the outcome and have not been assisted in a appropriate matter. Since my incident I have become aware of many more cases within TymeBank and believe they should compensate account holders if their systems are compromised.

Iv bought airtime via TymeBank App, and I never received it, I email them and they told me they could only help me if I would call them, so they couldn't fix my problem since I was unable to call them, how could I call them when I have no airtime? .

They advertise false information on their website. They said they don’t charge extra fees for prepaid electricity on their app, after purchasing R150, I only received R34 of electricity?

When I contacted them, I got a one line email response saying they don’t control the fees?

Disgusted and disappointed with this bank. FNB was wayyy cheaper and they advertised them to be the most expensive when it comes to purchasing pre-paid electricity.

I was working at my office, I have my tyme bank cards, never gave anyone pin. On the 8th FEBR 2025 I got notification someone busy in my account after the money was transferred. I called tyme bank to stop it. I was told to also go to MTN as my service provider. I lost R8000 that day. Yesterday on 18/02 I receved an email that the investigation is done and my money wont be refunded. They are not even giving me the breakdown of their findings. I registed my app in an Apple phone and the phone that was withdrawing money via app was a samsung. My question why their system is vulnerable to theft. There are no security controls in this bank. It's a fake bank. Even their service desk that u call they are not helpful very rude. It wont be a surprise to find out that the offices are in Yeoville or Hilbrow cos they dont have a walk-in branch.

My daughter was scammed through tymebank. She reported it as fraud and tymebank declined it as a fraud case. She has evidence of smses and emails from tymebank itself involved in the lead up to the scam but tymebank won't assist. So I guess we will be going to the Banking Ombudsman next.

On the 10th of December this TymeBank allowed my phone to be hacked and R19 999 was transferd from my account to an account unknown to me. I never received an OTP for this transaction! On the 11th of December I realized that money was taken from my account after I tried to purched goods and the transaction was declined! I emediatly phoned the banks fraudulent department and asked them to stop my account and to trace the money. I also asked if I should go to the police station to open a case and the response was not to do so as the bank has investigaters that will trace the money. I phoned the bank again 2 days later and was told from a different representative that the case will take between 5 to 7 days. I phoned the bank again 3 days later and was told from another representative that I have to go to the police station to get a avidavit witch I did on the same day. I sent a mail to the bank with the avidavit attached including all sms'e sent by the bank witch did not include the OTP aperantly sent by them. I phone the bank again 2 days later and was told by another representative that I have to open a case for a case number for them to proseed to allocate the funds. I went back to the police station and opened a case and forwarded to the fraudulent department. WHY WAS I NOT TOLD ALL OF THIS ON THE DAY THAT I REPORTED THE MONEY STOLEN?? I phoned the bank every day after that and all representatives say they will get back to me but they never did. I get the feeling that this is all done inside the bank. Today, Monday the 20th of Jan I phoned again and was told that there is no money to retrieve from the account my money was sent to!!! I asked the representative today if they don't have insurance against cases like this. I was told they have so many fraud cases and won't be able to pay all cases and so do not have insurance. This is a joke and is actually stating a fact against TymeBank!! This is totally the banks fault and could have been resolved earlier! We are a family of 5
that is banking with this bank and we are not making small deposits. I will make sure that we all close our accounts with this bank and I will also name and shame on social media and report this world wide. This is a disgrace to say the least!! Every platform available will get my review on TymeBank.

I'm sitting in my house, I have my tyme bank cards, never gave anyone pin etv Today the 5th of January 2025 I got notification someone bussy withdrawing my money the sad part is the person is transfering from from goal saving to every day account to withdraw. I called tyme bank to stop it. I was told to also go to vodacom as my service provider. I'm praying TymeBank to sort out R13000 it's alot and the money belongs to my social club tyme bank please resolve my issue 😭😭

This bank has allowed my account to be hacked for multiple transactions. I reported the issue to their customer service and fraud department since the 29th November and still zero response. I believe they have staff that are defrauding customers of funds. I will be closing my accounts.

I am with Tymebank for five years and I think this is the best bank. The had some small problems but that's been sorted. Hackers cleaned out my account, but fraud department is busy helping me to get an new card and change my info on the app. I am waiting for the investigation then hopefully refund.

ACCOUNT FRUADED!!

I write this email in disbelive as yesterday my account was cleaned out R7860.00 IN LESS THEN 10 minutes. What shocks me the most is, the bank is meant to be digital, YET your system doesnt cater for any sort of alters or autho promots to client, to ensure the safe keeping of OUR MONIES. The most shocking part is that I was informed that I need to wait for 5 days for an investigation to be done, while waiting, HOW DO I PAY MY CURRENT BILLS??? WHY IS THERE PROCESS IN PLACE TO FAST TRACE SUCH MATTER, ensuring that I as a client i'm not let stranded and BROKE!!!

I demand that someone urgently contacts me, failing so, this matter will be escalated further.
STOP ALLOWING CRIMINALS TO STEAL OUR HARD ENOUGH CASH!!!

If there was a minus zero star i would've rate that to tymebank.

They are pathetic they are thieves they are crooks they are liars and they are scammers.
There's always a problem with the refunds i had ask them why my money has not been refunded in the 13-15 business days they always claim. And ive checked the app EVERYDAY for when the money gets refunded it is not then eventually after the 15 days they call and say the money has already been refunded then suddenly the notification shows up on the statement and i know it was not there neither the money becuz i checked. They notify you on the statement that ur money has been paid back. But it has not. The notification was there but no money so i advice you to check.

Then online purchases were made with my money and my account without my authorisation in a city i have never even been to and when i try to take it up with tymebank. They tell me they cant reverse the purchase or cancel the money and if i want to end it i have to pay a fee of R70 for the money they have lost and got stolen under their watch and security.

Like i said They are pathetic and the only thieves and i would drop their bank immediately

My husband is with tymebank. Few weeks ago his personal account has been put on debit hold, just before his monthly salary came in. Opened the business account and deposit some money in the after they activated his account(was about R3000). So we left the money there. Here by the 2/3 October 2024 there came money in the the business account and went out without our knowledge. Now both of the accounts is on debit hold. We have been calling and calling. My husband gave me power of attorney on his accounts and we sent them trough to them. Eventually we got hold off the fraud department and then this one guy came and tell me that they never heard off something like power of attorney. Anyway we still on debit hold and seems like they just don't care about it. Very unhappy with tymebank

Money was sent into my account with Correct account number and description on the the 6th of October 8pm ,even today money hasn't reflected into my account. I tried to call and still not helped

I'm extremely disappointed with Tyme Bank's services. Since opening my account, I've experienced unexplained deductions, despite not using my account. I've tried to cancel my account multiple times, but the issue persists.

Every time I deposit money, a significant portion disappears. For example:

- Deposited R200, balance showed R120
- Deposited R60, balance showed R5.54

The customer service agents promise to resolve the issue, but nothing changes. I'm frustrated and concerned about the security of my funds.

*Issues:*

1. Unauthorised deductions
2. Inaccurate account balances
3. Poor customer service

Capitec: 510926089 95368e9137578d3177eed15681160ea077c7 ……………………………………………………………………………..pB8CSXx0+DY

Due to your system error causing isses with transactions.
Payment amount: R99.00
Actioned on: 10 August 2024 at 20:46
Notification reference: 10082024/9261/610459
Payment type: Normal EFT

I have sent emails, whatsapps and posted on Facebook messenger asking for assistace and reversal / refund of my R99 with NO feedback/ acknowledgement/ comment from anyone.

To date no feedback received from Momo regarding my payment of 99 which was made which to date still has not been allocated or reversed.

I need URGENT feedback as to when the 99 will reflect back in my tyme bank account this has been ongoing for a week now, its unacceptable.

Stay Safe
Brumilda Blignaut
Contact 0738386855

Someone is using my ID number. I can't open an account. Customer service is pathetic. I had yet to receive a case number from Tymebank which I can take to SAPS. Everytime I contact Tymebank I have to listen to rehearsed apologies. That's where the customer service stops. Appalling.