Twycross Zoo Arvostelua 

Many empty enclosures, no aquatics, toilet and baby changing terrible, seems run down and not worth the £60 for 2 adults and one baby, no choice with annual pass (day pass not an option) staff were not friendly or helpful, didn’t even have ice cream available! Will not be returning, very disappointed

This zoo doesn’t have any animals. Only thing we saw was pigeons. Every enclosure is empty. Whole place is run down and dirty. Staff were lovely and friendly but there was only about 3 of them in the entire zoo.

Honestly, utter garbage.

It was absolutely appalling. We expected to see animals but managed to see a few. Not what I remembered from years ago. No gorilla, no show.
Most of the animals which isn't their fault were hiding. I expected to see giraffes in an open area but they were in a building same as the rhinos. I really felt for them, surely they should be outside. A lot of money for a little. Much better value at West Midlands safari park.
Food was extortionate. Never again.

Welcom
Bhi Kya hal ha

I visited the zoo a few days ago with my daughter, son in law and my three grandchildren, so you can imagine how much it cost,and on top of that you have to pay to park your car!, but however we can come back within a year as many times as we want to but……… we never will.
The enclosures were very overgrown( ok I understand that the animals need privacy) but it was impossible to see many of them no matter all the different times we revisited. The condition of the parrots was awful, ok if they are going through a bad moult shouldn’t they be moved and cared for and brought back into the zoo when they are in better condition? The layout made no sense at all they need a yellow brick road so it’s made easier to navigate. The walk ways were very untidy ( weeds everywhere it should be nicely planted especially this time of year. The staff especially in with the goats pens seemed to us that we were an inconvenience! The toilets were dirty ( not just from that day) in general they need a good clean and a lick of paint. The restaurants were very untidy, we couldn’t find a clean table and the cost of the food was ridiculous, the floors were very dirty. We bought a pack lunch with us but we did buy drinks for six of us the children had hot chocolate over £4 each! Overall a very disappointing day. Just one good thing the ice cream near the water park was lovely. When we used to take our daughter to this zoo (ok a long time ago) it was wonderful. I honestly thought that it would be even better now, how wrong can you be! Come on Twycross Zoo you can do better than this!,

I was very disappointed with my visit to the zoo. There were several empty enclosures and very few animals visible throughout the day. It felt like there was little to see, which made the experience poor value for money. I had been looking forward to the visit, but unfortunately it did not meet expectations. Based on this experience, I won't be returning and would not recommend it to others looking for a good day out.

Visited Twycross zoo today with the family , despite the rain it was a very good day out ,
We purchased the red ruff experience and afternoon tea and it was amazing, the staff member explained in detail a lot information an we got to see the primates up close ,

All the staff were very happy smiles all around and more than happy to help out or answer any questions ,

The facility's were clean and tidy and the afternoon tea we had was amazing , the veggie spiced chick pea wrap was top notch ,
All in all a very good day out ignore the negative reviews as we have visited this zoo 5 times and it’s brilliant 👍.

Visited Twycross Zoo recently and honestly it was one of the most disappointing attractions I’ve ever been to. The whole place felt dirty and run down, with large areas looking completely unkept. A lot of the park and enclosures seemed closed off or empty, which made the ticket price feel even worse value for money. Many of the animals looked unhealthy or just generally miserable, and there were barely any staff around compared to other zoos we’ve visited.

The layout also made no sense you walk all the way across the park only to see the same type of animal repeated again elsewhere. Most enclosures only had a single animal in them which made the whole experience feel depressing. Some of the enclosures are also right next to the main road and you could constantly hear traffic noise. It definitely seemed to be affecting some of the animals, who already appeared stressed or withdrawn.

Even the café area matched the rest of the experience. Tables were left covered in dirty trays, bins were overflowing, and the whole place just felt poorly maintained and understaffed. The food selection itself was also very limited and unappealing.

The atmosphere throughout the zoo genuinely felt bleak, almost like some old Soviet Union prison camp rather than a family attraction. It honestly doesn’t surprise me they offer a free return within a year because I can’t imagine many people wanting to come back after one visit. Overall, a very depressing and disappointing day out and definitely not somewhere I’d recommend over other UK zoos.

Disappointing.
Over-priced, under-resourced. Queues for everything and not enough staff to serve the number of visitors.
Not many chimps.
It was more frustrating than fun.
Really rubbish idea to have the play zone as soon as you walk in. That became our grandson's focus straight away. Couldn't book a slot even though had bought the premium membership online and when asked staff to help they said they couldn't. Ridiculous.
I only hope that the majority of the.membership price goes towards keeping the animals safe and happy. Unlikely to return unless it improves. Such a shame as I have good memories of visiting when I was younger.

Absolute Disgrace – 1/5. Do NOT waste your money.
This is hands-down the worst zoo I have ever had the misfortune of visiting. A complete rip-off from start to finish. Dirty, tired, and shockingly rundown, with barely any animals actually visible. We queued for ages only to be greeted by empty enclosures and sad-looking cages with nothing inside.
Most of the so-called "attractions" were closed, out of order, or simply abandoned. The few animals we did see looked miserable, and I’m still convinced several were plastic models — they didn’t move a muscle the entire time. After just one hour, my child was in tears, literally begging to leave.
£50 per ticket plus £40 for parking for this utter joke of a place is criminal. The whole experience felt like a badly run council car boot sale that somehow got mistaken for a zoo.
Save your time, save your money, and go literally anywhere else. Twycross Zoo is a total embarrassment. I wouldn’t go back even if they paid me.

We were treated to a Zookeeper experience day by our son for our birthdays.
We had an absolutely amazing time, thanks to all the staff and zookeepers who were friendly and extremely dedicated to the animals they look after.
They all went into great detail of their respective species and having the hands on experience was brilliant.
All the animals are extremely well cared for and look as such, also having privacy options when they feel the need.
The food we had was excellent and all the facilities were very clean and tidy.
Thank you for our gifts at the end and for a wonderful birthday experience, definitely one to remember.
Kind regards
Gerry & Tracey.

Very reflective glasses, preventing one from seeing the animals.
Weird booking policy, even with an annual membership.
And you'll get parking tickets in a dedicated car park for the zoo, even though you have a membership. Lovely!!

I tried to book online but got an error message saying it hadn't been made also there was no email confirmation. Yes, I checked my junk mail. There is no phone number so I messaged them twice and got no reply. They have charged my credit card so I have no option but to complain to my bank and apologise to a very upset child.

Gone down since my last visit 10 years ago. Enclosures some empty some with just one animal. Its awful to have just one animal in an enclosure poor thing. The prices are way too high. The price of food outrageous. Fish & Chips £15 Sausage and chips £15. I mean for 4 fish and chips and 4 cokes £80. They looked like a childs meal. A staff member said there was 8000 visitors today. When we gpt our food there was no spare tables.

We avoided the Easter weekend and visited on the Tuesday in the hope that it wouldn’t be too busy. However, we arrived at 11am and already there were thousands of cars and people, with hundreds more piling in. The overflow car park was much too far to walk with very young children and people who were elderly and not too mobile.
The place was absolutely heaving. We hardly saw any animals, as we couldn’t get anywhere near, and those few we did see were not looking like they were living a brilliant life. Most animals were behind glass windows, and by the time the children squeezed their way in, there was rarely any animals in the enclosure to see.
I feel that I completely wasted £85 taking my 2 young grandchildren. The money they must be making should be used to upgrade the place, and the enclosures for the animals. I can why they lure people in by saying your overpriced tickets will last for 12 months free entry, because doubt that many people would bother to return.
It was a miserable overpriced experience.

Discusting for what we paid as a family saturday 4 th April 2026 hardly any animals out food ridiculous priced play area absolutely ram packed with kids best bit about the day was the penguin DEFO WOULD NOT GO BACK AND RECOMMEND PEOPLE NOT TO GO

Nothing wrong with going around the animals today 3rd April.
However very crowded wanted to have fish and chips, went back several times packed out went back at 15.20 to be told take out only, I made them aware we were both in our Seventies and it was too cold outside two young boys couldn’t care less.
We have annual passes so get your act together and have manager that is at least able to discuss things.
Your prices are far too high to eat outside in the cold.

Worst zoo ever went on Mothers day hardly any animals out went after an hour due to boredom waste of fuel and entry cost

Mothers day 2025, run down mamy tiny enclosure. All but one empty. Handful of large envlosure, all but one empty.

Not sure what we paid to see, but it wasn't animals.

Unable to.feed bird, do to bird flue (months Go now).

Parking manic, no option of dissabled parking. Fined for not paying the £3.50, that we would have paid, should we have seen a single sign/ parking machine.

No customer service response.

We see why its a free return, but absolutely not even worth an initial visit.

Dreadful customer service provisions. Due to issues with their website (purchased tickets but did not receive) and no number to call to sort I paid twice. Nobody will call me or reply to emails effectively to sort. I tried to sort when there but was told no - you have to fill in a form and I’ve now filled in four and imagine I’ll never get my money back - or at least it will be weeks more effort to sort it! Shame as the actual lantern show was wonderful but lack of a number to call is rediculous.