Two Arvostelua 

Umulig å forstå det dei kjem med. Virker som alt blir laget av KI. Mye ekstraarbeid på flere av mine ressurser.

Usel kundservice och bristande tillgänglighet. Det finns inget telefonnummer att ringa, och när man väl skickar e-post dröjer det en hel vecka innan man får svar. Skulle man bli försenad med en betalning och hamna hos inkasso tvår TWO helt sina händer och vägrar att hjälpa till överhuvudtaget. Det känns som en medveten strategi för att försvåra kundkontakten och tvinga människor till förskottsbetalning. Rekommenderas inte.

Bra kundtjänst, snabb support :)

It seems like they have some problem with the system. We have got wrong extra invoices after payment before due date and invoices from our customers to pay. Once in a while you have to check and send them payment confirmations to not send them further. The support takes a few days up to one week to answer sometimes. Otherwise there is no problem more what I can see.

Avoid using Two.Inc for all payments. Slowest reimbursement I've ever experienced in my life. Be prepared to contact them an endless number of times and to wait for ridiculous amounts of time in between.

Please note that they gather customer data for reimbursements using online forms and claim they don't have access to the data that is sent in, which is beyond noteworthy. I have asked several times how the sent data is stored and managed, and they have avoided commenting on it for more than two months.

They made no effort to contact me for weeks to tell me that they needed information beyond using their form twice to process the reimbursement. It seems like the company's business idea is to keep your money as long as possible to maximize their return on investments they have. Clear scam vibes, which are strengthened by the fact that their written communication is written with sloppy AI.

Service was quick and reliable and my only issue is the ach transfer process but that doesn't take away from their ability to provide a reliable and consistent customer experience! Thanks Two! You've help expand my Automotive Repair shop.

Absolutely great had a few hiccups bought something there’s a problem with payment. I was at the country et cetera et cetera one boy with the details but dealt with with sympathy and professionalism.

Excellent customer service communication, sending a payment reminder and follow-up before an extra charge for delayed payment.

I have been trying to resolve a payment problem for over 10 days and do not get any response - I have all documentation to show payment but still receiving emails saying payment is still outstanding - no telephone number and no one who is willing to spend some time to sort out this small issue

Vet inte hur många påminnelser och krav vi har fått trots att det är betalt sedan länge och att vi har fått svar både via mejl och telefon att allt är betalt.
Igår fick vi ännu en påminnelse om samma betalning och efter att vi än en gång skrivit och hänvisat till tidigare kontakter så vi vi än en gång en ursäkt.
Nu får vi väl vänta ett par dagar och se om vi får ytterligare påminnelser för dom verkar ha noll koll på sitt system.
Hädanefter när vi beställer från bl.a Engelssons då blir det att betala med kort istället.

Very supportive customer service, guided me through my queries and helped really well.  

my credit insurance with alliance has been cut from all my suppliers that use alliance to insure my company. I have a outstanding credit rating and a outstanding payment history over the 45 years my company has been trading. I was surprised when my insurance got suspended as i have no suppliers asking for payment or any disputes with suppliers that i am aware of. I today 3 days after my insurance has been suspended received a letter from alliance explaining the reason for my insurance suspension. Apparently i have a outstanding balance with the company two b2b. I have never dealt with two b2b and had never heard of thus company before. I have not received any invoices from two b2b or had any form of contact with them either through telephone conversations or email. The lack of communication has caused a loss in trade with suppliers not being able to serve my company due to the insurance suspension although they cannot understand why as my payment record is so good. I am now having to wait to speak to alliance to query this invoice and try to reinstate my insurance cover. A headache i do not need and something which could have been sorted so easily with a phone call or email. I do not recommended this company as they do not know how to deal with credit insurance or how to write a email or pick up a phone as so many other reviews have stated

De var tydelige og meget hjelpsomme. Nå ordnet saken min seg helt som jeg ønsket, men alt handler om hvordan man møter mennesket. Og det synes jeg de var meget flinke på.

Mvh

PyroPyro

Disgraceful, our trade partner has decided to use this outfit who are wholly incapable of dealing with sole traders in the UK, of which we are one. My business has been told we cannot use this facility as we are not a Ltd company.

Our trade partner has then informed us that there is a hidden registration link for sole traders to use, we tried twice to register and were rejected twice without explanation as to why nor any route to actually speak with support. They gave an email address to which i have sent multiple emails and thus far been ignored each instance.

This ignorance is preventing me from being able to put in trade orders with my supplier and i have asked the supplier for help getting through to two, and have been told that not only are two ignoring us as customers, they are also not responding to the supplier either and it was been 11 days.

I cannot operate a business without a credit facility for stock purposes, and i cannot get any response from the so called support and nor can my supplier so what the hell am i supposed to do to progress this.

Edit to add:

We ultimately were successfully given a credit line as a sole trader, but then the real problems started as Two Inc use a 3rd party payment processor who does not allow sole traders to pay, requiring a ltd company only to use it - was told in January that this would be changed.

As of April that was still not the case.

The supplier terminated our trade account since we were unable to get orders and we're no longer a stockist of their goods as a result - that is largely down to Two Inc's fsikure to meet a contract and partly down to the manufacturer for failing to do anything about it.

Between Accurascale and Two Inc they are both nightmares, best to avoid them both.

In August 2025 TWO helped me out with the purcharge of the refrigerator . This company understood how urgent I needed this cooling for my shop. With the payment TWO is also flexible in the payment terms which is good for my cashflow. In futher i will contact them again if I require again there help

I'm very satisfied with Two.inc costumer service. I made a purchase from NetOnNet and returned one item from such purchase and got a credit faktura. After a few emails back and forth between Two and my self, Two.inc was able to help me on how to use my credit. I appreciate their patience since I didn't understand 100% how this process worked in the beginning. Thanks a lot to Emma and Maria Leonardo.

Working with TWO B2B for our factoring needs has been outstanding experience. Their service is fast, transparent and reliable. Cash flow used to be one of our biggest challenges, but TWO B2B turned it into a strength by providing quick access to working capital exactly when we needed it. Annie-Claude Chelvanathan is our TWO account manager and she is responsive, always available and amazing to work with.
If you are looking for trustworthy factoring company , I can highly recommend TWO B2B - they’ve truly made positive impact on our operations.

We purchased items from Elkjøp and financed them with a loan that was supposed to be paid over a 12-month installment plan. However, the first invoice required full payment for the entire purchase amount. In addition, a gift card that we never ordered was added to the transaction.
We have attempted several times to reach a solution, but the issue has not been addressed, and no real effort has been made to resolve the situation. Based on our experience, we cannot recommend this company and advise others to be cautious to avoid similar frustrations.

Helt horribel hantering av utställd faktura, kreditorder m m. Flertal mail med påminnelse om betalning trots att samtliga fakturor var betalade i tid. Rörigt olika handläggare som inte vet vad den andra gör. Oacceptabel hantering av ett kundärende.