Twine Arvostelua 

Vastaus yritykseltä Twine

4.11.2025

Hi Flakky Digitals,

Thank you so much for your kind words! We're really glad to hear Twine has helped you connect and collaborate with talented creatives. It's great to know you're finding the platform easy to use and that our support team has been helpful. That means a lot to us.

We’re excited to keep helping you grow and succeed on Twine!

– The Twine Team

Vastaus yritykseltä Twine

3.11.2025

Hi Loreana,

Thanks for sharing your feedback.

We're sorry to hear about your experience. To clarify, we list both external job links and jobs that are directly posted by our clients (verified means we've confirmed with manual checks the authenticity of the client). For those direct jobs, we vet freelancers and limit free applications to ensure quality and avoid overwhelming clients. Twine Pro helps us manage that process transparently without charging high commission fees like other platforms.

We’re always working to improve the experience, so we appreciate your input. If you’d like to share more, please reach out at support@twine.net
.
Kind regards,
– The Twine Team

Vastaus yritykseltä Twine

5.11.2025

Hi Halil,

Thank you for taking the time to share your experience. We're sorry to hear Twine hasn't met your expectations so far. We know how important it is to connect with real, reliable clients, and we take job quality seriously. Our team vets direct job posts, but we also display some third-party listings for wider opportunities, which can vary in quality.

We're continually working to improve verification and overall experience for creatives like yourself. If you'd like, we’d be happy to look into specific listings or give feedback on your profile to help improve visibility. You can reach us at support@twine.net

We appreciate your feedback and hope we can support better results for you moving forward.

– Twine Team

Vastaus yritykseltä Twine

28.10.2025

Hi Unkillank,

Thanks for your feedback, and we’re genuinely sorry to hear about your experience so far.

We're constantly working to improve the quality of job matches and platform functionality, including fixing known issues like the Behance link submission, which is already on our development roadmap. We also understand how frustrating low-ball offers and slow client responses can be, and we're exploring ways to improve both freelancer visibility and client engagement.

We really appreciate you giving Twine Pro a try for the year. We’re committed to making the experience better over that time.

If you’d be open to sharing more detail on what you’ve experienced so far, we’d love to chat directly and see how we can help. Please reach out on support@twine.net

– The Twine Team

Vastaus yritykseltä Twine

16.10.2025

Hi Paul,

Thanks for taking the time to share your feedback. I'm sorry to hear you had a frustrating experience.

Twine is different from other freelance platforms in that we don’t charge high commission fees on your earnings. Instead, we offer a free account where you can apply to a limited number of jobs per month, and an optional Twine Pro subscription that unlocks more opportunities (like 50 job applications per month, featured placement in searches, and client contact details for direct communication).

We vet every freelancer before they appear to clients, so the profile setup helps us match people with the right jobs. We don’t require anyone to upgrade, and many freelancers do land work on the free plan.

We hear your point about wanting to try before committing, and that’s fair – it’s something we’re actively exploring to improve. Our goal is to provide transparent access to real freelance jobs without hidden fees or commissions. We're in the process of increasing limits currently, and this should be live in a of couple weeks.

If you’d be open to sharing more about your experience or how we could do better, we’d really value your input. You can reach us at support@twine.net

Thanks again,
Stuart
CEO
Twine

Vastaus yritykseltä Twine

3.10.2025

Hi there,

We’re really sorry to hear about your experience and the frustration this caused. Keeping scams off the platform is a top priority for us, and we completely understand how disappointing it must feel to spend time on proposals that turn out to be fraudulent.

At Twine, we actively review and vet client postings before freelancers see them, and we continuously improve our processes to identify and block scam activity. We take feedback like yours seriously and are already working on even stronger safeguards to protect freelancers and ensure you connect only with genuine clients.

We’d love the chance to look into the specific projects you mentioned so we can investigate and take action. Please reach out to us directly at support@twine.net so our team can follow up with you.

Thank you for taking the time to share your experience. It helps us improve the platform for the whole Twine community.

— The Twine Team

Vastaus yritykseltä Twine

24.9.2025

Hi Anton,

Thanks for taking the time to share such detailed feedback. We’re really sorry to hear your experience with Twine didn’t meet your expectations. We know freelancers put a huge amount of effort into building portfolios and applying for roles, so it’s frustrating when that doesn’t result in responses. Out of interest, did you try the resume import feature to save time getting set up?

On Twine, freelancers can apply to at least one job per month for free, and Pro gives more applications and visibility, but we never restrict freelancers from getting started. While we vet jobs to ensure they’re legitimate, we can’t guarantee client replies. Some projects receive many applications, and ultimately, it’s the client who decides who to engage. They sometimes use automated pre-screening questions to save time for both freelancers and clients, but clients always review shortlisted applications directly.

We’re glad you tried the free trial, but we completely understand it’s disappointing not to get traction. Many freelancers do land projects on Twine, though it can take persistence and targeting the right jobs.

We’ll take your feedback on board to improve the freelancer experience, especially around making application effort worthwhile. If you’d like, please reach out to our support team at support@twine.net and we’d be happy to take a closer look at your profile and suggest ways to improve your chances of success.

Wishing you the best with your freelance journey, and thanks again for giving Twine a try.

– Twine Team

Vastaus yritykseltä Twine

17.9.2025

Hi Steven,

Thanks for taking the time to leave a review. We really value honest feedback from our community.

We're sorry to hear that your experience with Twine hasn’t met expectations so far. We completely understand the frustration of applying to jobs and not hearing back. Unfortunately, this can be a challenge across freelance platforms, especially when clients receive a high number of applications. That’s actually one of the reasons we introduced Twine Pro, to give serious freelancers more visibility by limiting the number of free applications per job, ensuring that clients aren’t overwhelmed and that each application has a fairer shot.

Twine Pro is part of our business model, yes, but it’s designed with transparency and fairness in mind. Unlike other platforms that charge freelancers 20–50% commission per project, Twine Pro is a flat monthly fee so you can keep 100% of what you earn. It also includes additional tools to support your success – like a personal one-page portfolio site, and AI tools to speed up your applications.

We’re always improving Twine based on feedback like yours, and we’d love to learn more about your experience so we can do better. Feel free to reach out to us directly at support@twine.net
– we’re a small team and we really do read every message.

Thanks again,
The Twine Team

Vastaus yritykseltä Twine

8.9.2025

Hi Delilah,

Thanks for taking the time to share your feedback and we’re sorry to hear you’ve had a frustrating experience

Our support team replies to all messages during UK working hours Monday to Friday and we aim to respond within one working day. If you haven’t received a reply please check your spam folder or reach out to us directly at support@twine.net so we can help.

In terms of client replies, we understand it’s frustrating when clients don’t respond. We vet jobs before they go live and guide clients on best practices but ultimately we can’t force them to engage. Freelancers with strong and relevant applications do tend to get better results.

Some job descriptions can be more generic especially in early stages of a project but we’re always working to improve the quality and clarity of listings.

Regarding the subscription you get up to 50 applications each month with Twine Pro not just one. You also get access to client contact details and better visibility in search results. We charge a flat subscription rather than commissions, which helps keep more money in freelancers’ pocket,s especially on larger projects

We’re a small team doing our best to support a global community of freelancers. Thanks again for your feedback and we’d be happy to continue the conversation directly if you want to get in touch

Team Twine

Vastaus yritykseltä Twine

8.9.2025

Hi Delight,

Thanks for your feedback. It’s not clear what you’re referring to here as Twine does not charge any KYC registration fee or company ID processing charges.

f someone has contacted you asking for these kinds of payments, it may not be from our platform.

Please contact our support team directly at support@twine.net so we can look into this and make sure everything is secure and legitimate.

Thanks
– Twine Team

Vastaus yritykseltä Twine

28.8.2025

Hi Neil,

We're really sorry to hear about your experience and that you felt let down by our support. That’s certainly not the standard we aim for at Twine.

We take all feedback seriously, and we want to make things right. We couldn’t find any support tickets under your name or email, so if you’re open to it, please get in touch directly at support@twine.net
so we can understand what went wrong and assist you as quickly as possible.

Twine is built to support both clients and freelancers, and we’re always working to improve our service based on feedback like yours.

Thanks for taking the time to share your experience – we hope we can turn it around for you.

— The Twine Team

Vastaus yritykseltä Twine

29.7.2025

Hi,

Thanks for taking the time to leave this feedback. We're really sorry your first experience on Twine has been frustrating.

The issue you're describing with email verification isn't something we've seen reported by other users recently, so it's possible it could be related to a browser caching issue. Could you please try clearing your browser's cache and cookies, or accessing Twine through a different browser to see if that resolves the problem?

That said, you absolutely shouldn’t be stuck in a loop just trying to get started. If you’re still having trouble, please reach out to us directly at support@twine.net and we’ll get it sorted for you as soon as possible.

We’re always working to improve the experience for freelancers, and really appreciate you flagging this so we can look into it further.

Thanks again,

– Twine Team

Vastaus yritykseltä Twine

28.7.2025

Hi Stella,

Thanks for taking the time to share your experience. I’m really sorry to hear you feel this way.

Twine was built to help freelancers like yourself, especially those trying to get started or make extra income. So to hear that you feel let down by the experience is really disappointing, and not what we want at all.

We do have a free account option because we want Twine to be accessible to everyone. But it’s true that our Pro plan unlocks more tools to help freelancers stand out and connect with clients more directly. That's how we keep the platform running without charging commission fees on jobs. That said, you should never feel manipulated or obligated to upgrade, and I’m sorry if we gave that impression.

You also mentioned dealing with a scam. That’s really concerning. We take scams seriously and regularly remove suspicious posts, but if anything slipped through, I’d love for you to email us directly at support@twine.net so we can investigate and take action.

We care deeply about making Twine a fair and helpful platform, especially for people who are facing tough financial situations. I’d really like to learn more about what went wrong and see if we can put it right for you.

Take care,
Stuart
CEO
Twine