Twiddy & Company Arvostelua 1 294

We have been coming down to the Outer Banks for 30 years. This year started out disastrous. We rented an oceanfront house through Outer Banks Blue and were told the house had bedbugs! After much coaxing, we convince them to contact the other realtors they got in touch with Twiddy and we were placed in an Oceanside house. The next morning I told Hannah from Twiddy that we paid for an oceanfront house as we have for the past 30 years and she took the extra effort to look for any available oceanfront homes, and found us “knot worried.” This was a great house. Excellent views, very well equipped. Our only recommendation was to have a small sink in the bar area on the upper floor. The owner was very nice in that they had three large delicious pies available as a nice check in gift. Overall this was about the best house we’ve had over all of these years. And a big thank you to Hannah and her team at Twiddy for going the extra mile to help us out and make our week a great week, when it started out so disastrously!

We stayed in casa de coral. AC broke twice, no consistent AC for 4 days. coffee pot doesn’t work. Master bedroom rug smells of urine. Plugs don’t work in dining room. Auto wine opener broken. AC filters filthy Grill was filthy. Grease caught on fire. Lights on porch do not work. Wash clothes shredded. This house is in no condition to be rented.

We stayed at Picture Perfect I BFS33, Four Seasons through Twiddy. I have to say that I have been coming to Duck for over 25 years and the quality of Twiddy Rentals has gone down every year. This was the worst experience out of all of them.

Too begin with, we didn't get to check in until almost 7pm because the renters before us left the house "untidy." That was putting it mildly and the cleaning crew wanted to "do it right." It was still filthy. We found a hard lemonade can in the magazine rack and our toddler found a condom wrapper in the driveway.

We finally get in and discover that there isn't a properly working appliance in the place. The floors are scratched and poorly maintained. There are all these spots where the floor has been repaired. I don't know who did the repairs but they all look like vomit. The "screened-in porches" aren't screened-in. Each porch is missing half of its screens. The pool bottom is deteriorating. The volleyball court is a mess. We couldn't use the hot tub until three days in because the chemicals burned our eyes. We had to call maintenance and they came out and completely drained the hot tub because the levels were too high. The grill was in terrible shape and ran out of propane.

The mattresses were uncomfortable and one bed was broken. Everything in the place was damaged and ratty looking. For $945 a person that is just ridiculous. I went to Europe for less money and had better accommodations.

This was just a very disappointing experience.

We rented "Vitamin Sea" 753 Starfish Ct., Corolla, NC from Twiddy. What looked to be a good week, turned out to be horrible week. Avoid this house and save your money. The mattresses were so hard, no one could sleep. I was told by Twiddy that this issue is subjective, but when 5 people having the same experience, this is no longer subjective. In addition, loud neighbors, fan vent that makes noise all day and night, deck chairs breaking when sit in them, leaves for a very unrestful vacation of the entire family. Twiddy has some kind of resolution team, that can only reply by email for any kind of complaints. Do not recommend renting this house.

Less than 24 hours after moving in my group was told we have to leave “because we are not family”. We had a week long stay planned and the company was well aware we were not related prior to leasing it. Despite fighting this, the company refused to refund our money. If it was a major issue that we weren’t family they would have called beforehand and alerted us of this problem. Their intentions were clearly to collect our payment and then evict us, simply because we were a group of high school students. Do not rent from this company.

Twiddy is awesome - they are superbly run and excel at providing outstanding service to both renters and owners. My first experience with Twiddy goes back over 20+ years ago and have seen them continue to improve the rental experience. You will see a bunch of reviews from folks suggesting Twiddy are scammers - nothing could further from the truth. You don't get to be the largest provider with the best quality homes in the Outer Banks if you don't treat people right.

ZERO STARS not an option.
"TWIDDYVisionaries"=SCAM ARTISTS--😡😡
stealing $$$$ from these 11+ families
#SCAPEGOATS
Because the "sins of others"
TWIDDY took their entire rental fees/cashed the checks .. then arrive within minutes of check in as cars are being unloaded--begin asking questions/ evicted these properties less than 8 hours later.. via email and CLOSED their business so no one could respond to a PERSON.. the email gave these renters 4 hours to leave. Your website touts "hospitable" do the right thing.. refund the $ to the families.
TWIDDY-COWARDS-BBB needs to examine your business practices.. they will be called tomorrow so I will speak with a person...
How could I forget that the tow trucks were lined up at the beginning of the sand-and CHARGED $595.00 to tow a car.. is that the regular rate?? ...Or just another"VISIONARY" disgusting scam on your part??
#SHAMEFUL!!!!!

Do not rent from Twiddy if you are planning to have ANYONE not blood related in the same home. It is in the fine print. But then again they rented to a mother who chaperoned her daughter and her friends for senior week, which Twiddy KNEW was happening and discussed before check in. Then after 24 hours, they send eviction notices to be out by 5:00 pm because not everyone is blood related. Are you kidding me????? And now tons of students and chaperones are displaced trying to get off the beach. They are SCAMMERS and took advantage of multiple families. So think twice before you rent with friends, bachelorette parties, work functions or wedding parties......they will take your money and evict you. Oh, but they advertise its perfect for those types of events. Be aware. They are scammers.

Absolutely Do not rent anything from this company. They tout a family friendly atmosphere but don’t even think about having any non-blood relatives stay with you. No friends can visit, no bachelorette or bachelor parties, no wedding or corporate events - according to their reasoning to evict everyone in the house must be BLOOD RELATED or they will evict you based on what they view in the cameras in and outside the houses. And yes they “watched till 2:00 am” as the teenage girls had fun with their friends. I hope they can prove that none of the occupants were blood related and that they preform this level of intense dna scrutiny at every single rental they have. A lawyer is already working on this. If you have been wrongfully evicted from one of their properties jump on board. There were at least 11 houses that we know of that they waited to cash the check for an entire weeks rental before evicting less than 24 hours after check in. *Special note - there was NO DAMAGE to any of the homes. There were parents on location chaperoning

AVOID Twiddy Rentals! They are stealing your money with planned evictions upon the day of arrival. NO REFUNDS! They send you an email "eviction" notice telling you to vacate within 4 hours. This email is sent at the close of their business day (meaning an empty office) and has vague indication of the issues. Not to mention someone is sitting up until the early hours of the morning watching you on a camera. Creepy no doubt. The Twiddy plan is to invoke a technicality upon your arriving to evict the renters from the property. Even with parents on location, not over the occupancy rating and NOT a party house. If you have a trip planned in the near future, you better beware as they will boot you out quickly. You will loose your money and trip. The owners and Twiddy get to bank the profit. They are not renting in good faith to the customer. We are NOT the only ones. Numerous verified rentals... Better do your due diligence prior. You have been warned.

Twiddy and Company in Corolla rented a large house to us with numerous problems including: mice, big leak in bathroom sink, hot tub with lots of sand, fresh blood on bedspread, vomit on wall behind the bed, broken refrigerator, broken blue ray player, dust that you could literally gather in a pile... on and on. We paid a lot of money for an oceanfront home with such dirty windows that you could not enjoy the view. Why rent an oceanfront home with such dirty windows? I wonder if they even looked at the home before taking our money. Twiddy did come to give us a new blue ray player and wash some windows but we had to wait an entire day for the service people. And the hot tub service said the hot tub was just serviced so why did they leave so much sand in it?
And then the Hampton Roads BBB would not let me up load my response and pictures nor would they answer my calls.
I have pictures and documentation for all claims.

During August 2022 we stayed at Morning Star I (B190) in Sand Dollar Shores. The house was in bad shape (cigarette butts in grill at check-in, broken light bulb in pool, deck was splintering and stairs were detached from decking, sheets were dirty, just to name a few). Twiddy maintained communications throughout and most items were addressed at some point during our stay, and we were offered $390 for our troubles, which we declined. The real issue here is that per Twiddy "All web content, including reviews, is published at our discretion." Therefore, good luck having any insight into issues at your rental, as they screen those reviews and do NOT publish them, they only publish those that "recommend" the rental!

I rented a house from Twiddy in the Four Seasons Complex. Even off season it was expensive. The pictures looked better than the house. Upon entry there was a foul smell like dampness and mildew. The air vents were covered in dust. There were ants all over the kitchen. There as hair in the bathtub! Gross! One toilet and since were clogged. Lights weren’t working. The master bedroom must have had mold as I got so sick and we had to leave 2 days early. The outside pool and pool area were dirty and full of debris and a used face mask left behind! To summarize, the house was dirty And not well maintained. I brought this to Twiddys management along with photos and they did not care. They are horrible!! Poor customer service. They rent dirty homes and then don’t want to be bothered when guests who spent lots of money get sick while staying in one of their properties.

We have rented from Twiddy quite a few times, but I have to agree with some of these reviews that they have definitely slipped in cleaning & maintaining. We stayed in Serenity Sunrise but the pictures were not very accurate. I realize there is no control over erosion or sand dunes, but in the photos there was a clear view of the ocean and the private seating area from the upper deck. It was so grown over & the private seating area was piled up with sand & a broken beach chair! The hot tub had a nice deck around it...that was gone. Pool area showed 15 lounge chairs; there were approximately 7. Current pictures would be appreciated! Our bedroom had sand all over the floor & the bedrooms on the 2nd level were all hardwood and not really clean. My 94 year old mom wanted the room with twin beds. It looked like a room from a cheap motel. The curtains weren't even hanging on all the hooks & the lamp base was broken. When the bed was made, the bedskirt was left dragging the floor which she slipped on the first night. The blinds in most of the bedrooms wouldn't open. The couch was disgusting. It was covered in stains. A cleaning rag was left in our bathroom & the cheap plastic towel rod (the only one in the bathroom) was coming out of the wall. And to end the trip…we all contracted Covid!!Planning on going the Airbnb route next year!

We had a reasonable expectation that spending more than $9,000.00 per week, the home we rented would be reasonably clean and reasonably well maintained. The home was neither reasonably clean, nor reasonably maintained. It was the collective opinion of all that it was in the worst condition of any home we have stayed in on the Outer Banks the past 35 years and the response from Twiddy was the poorest response.
When we arrived at Uncharted Waters, we were shocked at the filth, the stench, and the neglect of the home. The smell of pet urine was over-powering and prevalent throughout the house. There was a dog feces stain on the carpet in the main living area and pet urine was caked on the furniture. There were other stains on both the carpet and upholstery. All appeared as though they had never been cleaned. The kitchen floor was disgustingly filthy and was in need of repair with chunks of grout on the floor.Sand coated the floors and the carpets. The kitchen counter had food stains and the bed linens from the previous tenants were laying on the floor. The bottom of the freezer had a coating of thick brown ice. The tubs and shower curtains in the bathrooms were stained. One shower did not drain, the outside shower was broken, and one toilet would not fill after it was flushed. The sliding doors on the second floor were broken and could not be opened, and nails protruded from the outside deck floor. One sofa on the second floor was broken, and a sofa on the main floor was in deplorable condition. Parts of a broken chair were on the deck and plastic water bottles and other trash were scattered around the outside of the house.The home was advertised as having a charcoal grill. There was no charcoal grill, but instead there was a filthy, partially operable, and pathetic excuse of a gas grill. There was one empty extra propane tank.On our first evening of “vacation” in the home… On our first evening in the home we vacuumed, scrubbed the dog feces stain as best as we could, scrubbed the upholstery where caked-on pet urine was obvious and cleaned the kitchen. We had to use a toilet plunger to make the one shower drain and worked on the toilet so that it would flush. I called Twiddy early on Sunday morning, July 3, 2022 and reported all of these issues. I was told that housekeeping would be at the home that day to clean. The housekeeping team arrived at 6:00 PM. We showed them all that was wrong. This team understood and accepted the awful the condition of the house and promised to return on Monday. I called Twiddy again late on Monday morning and was told that the team would arrive in the afternoon. The team of two did return later on Monday afternoon and worked very hard to clean the home as it should have been cleaned prior to our arrival. However, this team was not responsible for cleaning the carpet or the upholstery. The cleaning team from Twiddy expected that the carpet and upholstery cleaners would have arrived prior to their cleaningAgain on Tuesday, July 5, 2022 I called Twiddy to learn if the carpet and upholstery cleaners would arrive that day. My impression of that conversation was that there was no plan to send the carpet cleaners, but after my pointed conversation, the cleaners were dispatched to the home. The carpet and upholstery cleaner arrived later on Tuesday.
We were grateful to the two people that arrived on Monday to clean the home and the individual from Albemarle Carpet and Upholstery who arrived on Tuesday and cleaned the carpet on the upper floor and all of the upholstered furniture. Due to the nature of the carpet on the second floor, the carpet cleaner recommended that it be cleaned in their facility. I advised Twiddy of the recommendation that the carpet should be cleaned on Wednesday, Thursday, and Friday, but no action was ever taken.As of Tuesday, July 5, no one from Twiddy maintenance had arrived to address the maintenance problems that I reported on Sunday. I again contacted Twiddy requesting service for the maintenance issues on Tuesday, Wednesday, Thursday, and Friday. Finally on Friday, July 8, 2022 after very direct conversation, a maintenance team arrived to address the issues I raised on Sunday. This team was competent and repaired the outside shower, the toilet, the inside shower drain and the critical issues on the outside deck. They could not repair the sliding glass doors or the broken sofa. While we appreciated their work, to get them to the house required requests on July 3, 5, 6, 7, and 8, with a very pointed conversation on Friday July 8. While none of the repairs were critical, there is no excuse for that level of failure to respondThis review was presented to Twiddy on July 15 to give them an opportunity to correct any errors in the review from their perspective. Their initial reply was revolting and condescending.

Save yourself the heartache and attorney fees and book with someone held accountable.

I was hoping that the resolution to our most recent stay at a Twitty property would not have resulted in making a public review, unfortunately it has. We stayed at "whatever it takes" a Twiddy managed property in July 2022. our property was considered uninhabitable for a total of four days. No hot water for 4 days and no running water for over 24 hours due to a broken hot water heater.

Plea after plea, call after call, email after email. We begged to be placed in a comparable property and were denied. There was no sense of urgency to fix the problem whatsoever. Our weeklong stay cost a total of $12,000. After the Twiddy resolution team took 2 months to review our case it was determined we should receive back $1,400.

The first floor of the property was flooded making two bedrooms and the game room unusable. We had seven family members that had to sleep in the living room. We could not shower and could not attend any of the activities and dinners we had planned For our family vacation. We had to resort to washing off at the community pool showers. Even after the hot water heater had been replaced we still had flooding due to a crack in the ac unit, industrial fans and dehumidifiers throughout to combat the mildew and horrific cat urine smell.

This vacation turned out to be the biggest disappointed.

I would recommended VRBO or Air B&B if considering a vacation to the OBX. Their property's reputation is on the line and I think they would handle and mishaps with the utmost urgency.

Last week, we stayed at "Beach Daze" on Corolla Beach in OBX. The property was dirty + had been neglected for some time. The pictures online v real life were incredibly deceiving. I have images of blood on linens; when I talked to Twiddy about it, they responded that they do not wash blankets as there is a time constraint. BLOOD ON LINENS IS ACCEPTABLE. WOW.

When we arrived, all beach toys and chairs were thrown outside the property. A random hose lay in the middle of the back area all week. The pool did not look like the pictures online; clever angles were undoubtedly used. The grills were DISGUSTING.

The sliding door in our room wouldn't open or close without putting all your body weight into it. The windows and glass inside were filthy and covered in dirt, dust, and handprints as if no one had touched them in months, likely longer. The screens were covered in dead bugs. The kitchen drawers were covered in old food and liquid stains. Dishes found in the cabinets still had food on them.

The front yard was the only one on the street that had been completely abandoned. All of the shrubs were overgrown, and what wasn't was brown and dead. The landscaping was covered in beer cans + trash.

The drains had black residue coming out of them in the showers + sinks. There were no hooks in any rooms to hang towels, robes, etc. It felt like the quintessential bachelor pad, certainly not a rental property for a family. The door locks were easily accessible to small children, and the gates to the pool were old and rotting. It was a safety concern the entire week w four small children in our group!

I spent the first two days trying to rectify what could be done w Twiddy and ultimately cleaned the house on my own. It was disgusting.

The location is nice (oceanfront), and we certainly made the best of it, but we will never rent from Twiddy again.

I've used Twiddy for over 20 years - we've had good experiences and bad. What concerns me most about Twiddy is that every time I write an honest review of one of their homes and it's in anyway negative it will NEVER be posted on the Twiddy website - they only post the very best and positive reviews. I know they are a business - but they need to quit hiding the bad reviews if they are not going to update some of the homes. This is just not fair to the people reading them and making their decisions based on them. The past few years the houses we have stayed at have been terribly misrepresented in photos. I am staying with them again this year, just beware that what you see and read on the their website may not be 100% accurate. The service has definitely changed (not for the better) over the years....they USED to the absolute best!! They need to start working for it now....

My family and I rented The Fitzgerald through Twiddy. DO NOT RENT THIS PROPERTY. There were a few positives. The house is in a beautiful and peaceful location. We saw the wild horses multiple times, and the sunsets and sunrises were gorgeous. The house was spacious enough to accommodate our large family. That is where the positives end. The house was in terrible shape. The pictures on the website do not reflect the true condition of the home. Multiple lights throughout the house were out. There were only 2-3 working lights in the kitchen, and we were forced to use a flashlight at times to prepare dinners. A wrench was used as a handle to turn on and off a shower, most of the fans didn’t work properly, the deck around the pool was deplorable and desperately needed to be replaced, the deck chairs were covered in mildew, and there were nails sticking out of the boardwalk. One of my nephews cut his foot on a nail. The list goes on and on.

We reached out to Twiddy more than once, and they acknowledged that the house was in terrible shape and had not been maintained. The only thing that was fixed while we were there was that Twiddy dropped off two plastic chairs to add to the pool deck… that’s it. I also reached out to Twiddy twice after our vacation to discuss our experience and have yet to hear back from them after three weeks. Please do not waste your money on this house or company!

To the owners of the house and Twiddy, you should be ashamed of yourselves for misrepresenting a property. The pictures on the website show a spectacular home but in reality, it’s a sad, broken down, and unsafe house and property. How do you sleep at night knowing people are paying over 25k for the week??? Sad, frustrated, and very disappointed.

Rented a property from them and had numerous issues on an daily basis. All things considered this property should never have been rented out, there were problems with ants, stale standing water and half of the appliances including the central air conditioner did not work