Novel Arvostelua 185

The Novel is the finest source for managing my finances professionally. Outstanding!

Managing my money with the guidance of Novel became very effortless. Thank you, guys!

This pseudo Financial service provider is a great scam, they probably run out of cash and hold people's money to ensure their withdrawals. ACCOUNT CLOSED 3 MONTHS AGO, they don't answer anymore and our money is gone. for a small business, this has a huge impact on our operations

They have frozen my account with all the money inside . they dont respond to my emails, i have seen here on this platform they are responding to bots who recommend them , a very rude customer support relationship from philiphines . bunch of gangstars , thugs , and cons . Do not trust these thieves with your hard earned cash , they will spoil your world. all i want is my my money . Nonsense !

closed my business bank account out of blue and of a sudden. You should be ashamed of closing down people's business bank account abruptly without providing a period of time for which people can withdraw funds out. You are acting like a modern thug stealing money, which you should be investigated by the regulators.

yes, just check everyone'e reveiw, you'll know this is completely a fradu company, just check their fb page -> nothing!! invalid link!!! and check their linkedin file you'll find out , all remote freelance working in the company and do the scam !!! from philipins , india !!!
we opened multi accounts from them and they suddenly closed it and always say "fradu"!!!!
they don't give you any chance to explain or provide any file , even you just doing your normal biz, they close our account say" sorry your tranactions seems too much and we think it got some risk. "

Yes, they just close your account because of they THINK IT'S RISKY!!!!! AND trust me, you'll never ever get the check ! they say will send you a check , but you 'll never get it!!!!!!!!!!!!!!

The same issue happened with me closing an account due to a customer request, and then we will send a check, although the agreement gives an ACH option, but they say only a paper check.

I recommend you guys submit complaints to

OCC&FDIC&CFPB

please find below URLs
1: OCC: Office of the Comptroller of the Currency
2: FDIC: Federal Deposit Insurance Corporation
3: CFPB: Consumer Financial Protection Bureau
Google them and let all of us take action to refund our money.

Without a doubt the worst banking experience I've ever had. Don't even think about putting your money here! A week ago they closed my account without justification and without any previous serious investigation. The app is archaic. They still have my company's 51K frozen and are unable to make a transfer to another account at the same company. It looks like a bank from a banana republic! I will have to go to my lawyer to recover the money and demand damages. Pathetic!

After being their client for a year and having all legal documents of my startup updated and selling to US clients they closed my account without prior notice.
First, it was closed by Customer Request, when I sent asking them they said they would investigate.
2nd response was that recent regulatory demands by the Office of the Comptroller of the Currency (OCC), we can no longer support your business as it does not have U.S. operations or sell to U.S. customers as per the additional information request sent prior.

Even the fact that I have US clients and proof for that still nothing from them. All they said was that the amount in the account will be sent via check to the registered address.

I have sent them an email asking for proof of regulations issued by OCC since Brex or Merecry did not do the same thing.
I have filled a complaint with FDIC and will file one with OCC also

I completed over $100,000 in transactions all from USA customers but they just randomly closed my account. Luckily I transferred all but $500 to mercury before this happened. This happened out of the blue with no request for documents to for anything. I don't advise using them as they are great when signing up but within two months you will regret it. Once I transferred my money they just shut me down. (Same day)

I started using Novel a year back. I am a Small Business Owner I am having Weekly recurring subscription setup via stripe from 7-8 small retail stores. I have employees on my payroll.

Yesterday out of nowhere - My account got blocked due to fraud. I emailed their support and I have not received any response or reply. I have proof of work done , Invoices etc. I also have small amount of money in account. which I was using to pay software bill's ,misc. services like server etc.

Now my billing date is due , I have to collect payment pay employees. I don't know what to do. This is sad as economic condition is already bad. I don't know if I will trust the bank again.

KYC's and regulations are all fine , But they should ask for more documentation via E-mail before just closing the account.

And very slow support. I was getting replies within 2-3 hours when I was trying to setup the account. Told the reps couple of times double checking if anything else they require and now this.

Its sad and depressing. No phone number is available as well to call and talk to someone.

The one listed here is not in service.

The worst experience ever fraudulent customer support.

Trynovel is totally a scam. Please read this before opening an account with them. They closed my account without a reasonable argument.

Novel Bank closed our account saying that they can no longer support our business as it does not have U.S. operations or sell to U.S. customers but this is absolutely not true. We are just working in the US only and need a bank account for all the operations. I have around $15000 in my account. I got a mail from them that they will send me the check. Now they are not replying. Don't know what to do. Should I complain in OCC?

CLOSED MY ACCOUNT WITHOUT PREVIOUS NOTICE and said they will send me a check to my us business address on file. After the review’s I read I doubt that check will ever arrive. Why not allow me 5 days notice to be able to wire MY MONEY to another bank account? This is crazy! What if I had a lot of money in the account? It could have disrupted my liquidity needs, but luckily I trusted them with only 300$. Very disappointing experience!

Scam Alert!

First few months all worked great, and we have about 30.000 USD sitting in our business account.

Suddenly, without notice they closed my account. First reason was "closed by customer request". Second reason when I tried to open the app on my phone it says "closed due to suspected fraud". Third reason the "support" have me per email: "Due to recent regulatory demands by the Office of the Comptroller of the Currency (OCC), we can no longer support your business as it does not have U.S. operations or sell to U.S. customers as per the additional information request sent prior."

Update:
I contacted Blue Ridge Bank, as communication with Novel is very frustrating.
Finally a nice gentlemen from compliance team Blue Ridge Bank promised me that a check will be send with UPS (tracking) instead of by regular mail.

I prefer to pick up the check in person, but is that would be not possible, I obviously prefer via UPS with tracking over regular mail..

Will keep you updated..

Unfortunately I did not read the reviews here before opening my account. The same thing happened to me as to many here, with the same excuse of "FRAUD", they close your account and block your funds, without further explanation. So be very careful, and if you are going to risk opening your account with Novel, keep little liquidity in it. But I do not recommend them.

I was impressed with the professionalism with which they solved my problem. Grace's courtesy, competence and helpfulness were truly extraordinary!!!

Thank you very much!!

ITS Pure scam they taken our own money USD 6000/- when we contact blue ridge bank they said they dont know about this happen money is with NOVEL and they dont want to give you , my request to all victim kindly make report to "Federal Reserve Consumer Help" or any other authority to i made my report already , As we know we already got scammed by then now we can help other to not to get scammed by them , froad company fake

I can't even begin to express the immense frustration and disappointment I experienced with Trynovel.

My troubles started when I transferred $2000 from my Novel account to Wise. Little did I know that this seemingly simple transaction would turn into a nightmare. Wise, unfortunately, closed my account for reasons, and without any warning or explanation, my money was refunded back to my Novel account.

However, Trynovel claimed that they never received the refund $2000 from Wise, further prolonging the resolution of this matter. It's simply astounding how they can blatantly ignore their customers' pleas for assistance and refuse to take responsibility for their own internal processes and communication failures.

To make matters worse, without any reasonable explanation, Trynovel suddenly closed my account on grounds of fraud and scamming my $2000 and Few Dollar left in account. and I have no way to get my money back from these Thief. They falsely accused of fraudulent activity, especially when I had no idea why they would make such baseless allegations against me. They effectively robbed me of access to my own funds and left me stranded with no recourse.

Their Customer Service with Grace is worst and pathetic and she is the only one handle all cases remotely.

I request anyone who reads this review to aware of Trynovel. They are nothing but unreliable, untrustworthy, and completely Scam, please save yourself the heartache and avoid Trynovel at all costs.