**Difficult to cancel and trapped in an endless customer service loop**
My experience with HydroLabs has been extremely frustrating.
The product already takes a while to ship, but the bigger issue is the subscription process. I have repeatedly emailed the company asking them to cancel my subscription. Instead of canceling it, they keep sending me instructions telling me to use the “Manage Subscription” button on their website.
That button does not appear on my account.
I have explained this technical issue multiple times and have repeatedly asked them to manually cancel the subscription. They continue sending the same instructions without addressing the actual problem or confirming that the subscription has been canceled.
At this point, it feels like I am trapped in an endless automated loop where no one is actually reading or responding to what I am saying. Customers should be able to cancel a subscription easily, especially when the company’s own website is not functioning as claimed.
I would not recommend subscribing unless HydroLabs makes its cancellation process transparent, functional, and responsive.