Trutex Arvostelua 4 261

Vastaus yritykseltä Trutex

21. elok. 2025

Hi Tara

Thank you so much for your wonderful 5 star review on all our schoolwear - on both quality and service. Delighted to hear you are pleased on all aspects of your orders.

Kind regards

Elizabeth

Vastaus yritykseltä Trutex

20. elok. 2025

Hi Danielle

We're really glad to hear that our size guides and measurements made ordering easier for you. It’s fantastic to hear you're happy with the material and the skirts. We truly appreciate your support and hope to see you again soon!

Kind regards

Dawn

Vastaus yritykseltä Trutex

20. elok. 2025

Hi Barbara

Thank you for your 5 star review! We're thrilled to hear the shirts were a perfect fit for your daughter, especially when finding the right size can be tricky. It's great to know they look good and that your order arrived even earlier than expected. We really appreciate your support and look forward to welcoming you back to Trutex again soon!

Kind regards

Dawn

Vastaus yritykseltä Trutex

20. elok. 2025

Hi Madge

We're sorry to hear that the fit wasn’t quite right for your daughter, but we’re really pleased you found the trousers to be good quality and value. It’s great to know the returns process was straightforward - we always aim to make that as easy as possible. If you are ever ordering again we would recommend visiting the “Size Guide” area on our website to help - https://www.trutex.com/tips-and-tricks/size-guides.html

If you need any more assistance, please do give us a call or email us at td@trutex.com

Kind regards

Elizabeth

Vastaus yritykseltä Trutex

20. elok. 2025

Hi Cheryl

That's great to hear. We're delighted to hear the delivery was quick and that the slim fit blouses are a great match for your teen. It’s always great to know our products are helping customers find the right fit.

Thanks again for your support.

Kind regards.

Daniel

Vastaus yritykseltä Trutex

20. elok. 2025

Hi Julie

Thank you for your kind feedback! We're so pleased to hear your order was delivered on time and that the school trousers were just right. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!

Kind regards

Deborah

Vastaus yritykseltä Trutex

20. elok. 2025

Hi Fiona,

Thank you so much for your kind feedback on the quality and fit — we’re really pleased to hear that!

Regarding delivery, your order was despatched the same day it was placed, and was sent out on a next-day service. Once the parcel leaves us, it’s in the hands of the courier, and while we aim for next-day delivery, occasional delays can happen outside our control. We just wanted to reassure you that we did everything on our end to get it to you as quickly as possible.

Thanks again for your support, and please don’t hesitate to reach out if you need anything further.

Kind regards

David

Vastaus yritykseltä Trutex

19. elok. 2025

Hi Kerri

Excellent news! We're really pleased to hear that the polo shirts met your expectations in quality and that the skirt was a perfect fit. It’s great to know our products are working well for you and we appreciate your support!

Kind regards

Deborah

Vastaus yritykseltä Trutex

19. elok. 2025

Hi Clare

We're really glad to hear your order arrived quickly and that you're happy with the quality of the products. It's also great to know our returns process felt straightforward — even if you didn’t need it this time! We hope to see you again soon.

Kind regards

Fiona

Vastaus yritykseltä Trutex

Päivitetty 4. syysk. 2025

Hi Dijana

Thank you for your feedback - we're sorry to hear about your experience. We aim to provide high-quality products and a smooth returns process, so it’s disappointing to learn we may have fallen short.

Could I please check with you that your order was from Trutex Direct UK, as I can see you are based in Croatia and we would therefore not be the supplier for your order.

We’d really like to look into this further and help resolve any outstanding issues. I can also see that the source of your review is an organic one; we would therefore be grateful if you could share your order number and contact details with our customer service team at TD@trutex.com to confirm that your order is actually from Trutex Direct and not another supplier. We’ve checked our records and haven’t been able to locate any communication regarding your order or a refund, so any additional details would be very helpful. We would also like to investigate the garments that you mention being low quality as this is an unusual response, if the order was indeed from ourselves.

Your feedback is important to us, and we appreciate you taking the time to share it.

We look forward to hearing from you as soon as possible.

Kind regards

Victoria

Vastaus yritykseltä Trutex

18. elok. 2025

Hi Sophie

Thank you for your feedback! We're so pleased to hear that you found the ordering process easy and that your items arrived on time. We really appreciate you taking the time to share your experience!

Kind regards

Rebecca

Vastaus yritykseltä Trutex

18. elok. 2025

Hi Julie

Thank you so much for your lovely review! We're thrilled to hear you're happy with the quality of our girls' school trousers. Your recommendation means a lot to us, and we're so pleased they've met your expectations!

Kind regards

Rebecca

Vastaus yritykseltä Trutex

18. elok. 2025

Hi Mrs. Rodger

Thank you for taking the time to leave 5 stars for quality, delivery and price.

Much appreciated.

Rebecca

Vastaus yritykseltä Trutex

18. elok. 2025

Hi Cath

Thank you so much for your continued support and kind words! We're delighted to hear that our school shirts consistently meet your expectations - from the quick delivery to the quality and easy-care features. It's great to know they stand out from other brands and make life a little easier with their non-iron finish. We truly appreciate your loyalty and look forward to serving you again soon!

Kind regards

Rebecca

Vastaus yritykseltä Trutex

18. elok. 2025

Hi Samantha

We’ve looked into your order and can confirm it was placed on 6th August, dispatched on the 7th, and delivered by DPD on the 11th — within the expected timeframe for Northern Ireland, including the weekend. Regarding the colour, we’re sorry it didn’t meet your expectations. Colour perception can vary slightly depending on screen settings, but we’ll review the listing to ensure it’s as clear as possible.

We’ve also checked our records and haven’t received any emails or live chats from you. If you’re still looking to return your order, please contact our customer service team at td@trutex.com, and we’ll be happy to help.

Kind regards

Rebecca

Vastaus yritykseltä Trutex

15. elok. 2025

Hi Jean,

Thank you so much for your kind review! We're really glad we could quickly sort out the sizing issue for you and it’s wonderful to hear that your trousers arrived promptly and met your expectations for quality.

We’re proud of the service and products we offer, and it’s lovely to know they’ve made a positive impression. If you ever need anything else, we’re always here to help.

Thanks again for choosing Trutex!

Kind regards

Joyce

Vastaus yritykseltä Trutex

15. elok. 2025

Hi Alison

Thank you so much for your lovely review! We aim to provide an easy shopping experience.

It’s great to know the girls’ trousers fit beautifully and met your expectations for quality and sizing.

Your kind words mean a lot to us, and we're honoured to be your go-to for school uniform. If you ever need anything, we're always here to help.

Thanks again for choosing Trutex!

Kind regards

Jennifer

Vastaus yritykseltä Trutex

Päivitetty 15. elok. 2025

Hi Julie

We do include skirt lengths on our product listings; this is detailed on the Size Guide link attached to all products listed per item online.

Regarding your return, we have indeed sent the returns label - please give this a day or so to arrive and in the meantime we will investigate the delay. You can also generate your own returns label at the store without waiting for one in the mail. To request a returns label or QR code to generate a label at a DPD drop off shop, login to https://trutex.gfs-returns.com. You will need your order number (starting 1000...) and postcode. Alternatively you can wait for the returns label to arrive.

We appreciate your comment about the distance to the nearest drop-off point and we are actively working with our partners to improve accessibility for all our customers.

If you would like to contact Customer Services regarding an exchange or refund please email td@trutex.com and we will be happy to help.

If you haven't received the returns label in the next day or so please let us know and we will send a replacement.

Kind regards

Thomas

Vastaus yritykseltä Trutex

14. elok. 2025

Hi Mrs. Richardson

Thank you so much for your lovely review!
We completely understand the hesitation when it comes to spending a little more, so we're thrilled to hear that you found the quality, fit, and design worth it. It's great to know the sizing was spot on and that your order arrived quickly - our team works hard to make sure everything runs smoothly. Thanks again for your support!

Kind regards

Lydia

Vastaus yritykseltä Trutex

14. elok. 2025

Hi Theresa

Thank you for taking the time to leave us a wonderful review! We aim to provide an easy shopping experience, so I am pleased you found our site easy to navigate and that you are pleased with the quality.

Kind Regards

Tom