True Nutrition Arvostelua 

I bought Hydrolyzed Whey Protein High Grade and it arrived in a week or so.
In essence, the product does not meet my expectations. First, in terms of flavor, it tastes like a watered down chocolate drink. Nothing like advertised. Second, it is very difficult to dissolve in water, and worse in milk. The only practical way I found thus far is to prepare the mix the night before with boiling water, stir actively for 10-15 minutes, and even so the resulting drink has residue in it, so it is not pleasant to the palate.
In response, TN asked for photos of both the dry powder and once mixed with water so they can send those, they say, to quality assurance.
Now I am stuck with this with 2 lbs for about a month. Time to go back to Sascha which, although more expensive, always met my expectations.

I ordered the Trueflavor Chocolate Fudge Brownie Egg White Protein and it was entirely too salty. I asked for a refund or simply a discount promo code to use on another product and they refused. Poor customer service.

Do Not Buy this Product. I got very sick from the vegan Protien. I do not think they are mixing the boosts together.

I never write negative reviews. However, this one needed to be said. I ordered this product because of it's clear indication of being free of both gluten and soy. Upon arrival of the product, the label clearly states the product is manufactured in a facility that handles both gluten and soy. Unfortunately, there are some of us that don't get to play games when it comes to these ingredients.

The company's remedy? They point me to their return policy that says I must pay for return shipping of my unopened product for store credit. On top of that, I'm directed to a warning tab on the website that indicates the product isn't actually gluten and soy free. Shame on me for reading their product description indicating its free of these elements and being so lazy that I didn't click on every tab to find the hidden message.

I like to support companies that at least make the attempt to do the right thing. This is not one of those companies.

The products themselves are great, but if anything goes wrong with your order, good luck getting it solved with the abysmal customer service.

As other reviewers have said:
If they screw up any aspect of your order, customer service will reject any responsibility and default to telling you it's YOUR fault.
Regardless of circumstance, the customer is always wrong, and you will receive no form of assistance from customer support.

The products themselves are great... If you can actually get it delivered to the correct address.
Or if their buggy website was actually capable of processing a credit card payment.

If you encounter any issue on their behalf, they will let you know there's nothing they can do to fix it, and "actually it's YOUR fault, have a great day!"

There are plenty of better alternatives out there, don't waste your time or money.

Every other order has a problem. Just waited 9 days to get 8 containers (of powder that could've fit in 2) of the wrong product. Ordered French Vanilla, got Lemon Cake. It's not like those two are next to each other in a dropdown menu, or both start with F, they're not even close. Not at all surprised; obviously very tedious, manual, laborious, inefficient processes being used to fulfill orders.

Order before the last one never shipped, had to hound them for a week and eventually just scrap it and start a new order. I don't know what's so difficult. Even their printed labels are blurry and faded, like they're using a printer from 2004 and it's always on its last few grains of toner. My $20 printer prints clearer labels on the same label stickers. It's a shame, too, could be an awesome company but they make it so friggin hard to want to buy from them.

This is a very high-quality product. I'm patience with the shipping times. The first time I ordered, it took two weeks, but the second time it came in three days. It depends on the shipping companies. I'm willing to wait for the amazing products.
I love the way they let you customize your protein. I'm a female and I'm very concerned about what I put in my body. I use the Whey Protein hydrolyzed-ultra grade. It can be bitter, so I mix it in my smoothie for breakfast. I also use the egg white protein drink at night. I add the vitamin boost and beef collagen. The chocolate fudge brownie is to die for!
I just ordered the Peri-MD supplement and looking foward to seeing if it can help with fatigue in 2 hour long weight lifting sessions and recover.
Highly recommend!
Carmell

The company makes a good product, but they are not upfront about how long it takes to ship. Instead, they make excuses after the fact when you're wondering where your product is.

I paid $25 for overnight, last Thursday. It's Monday at 4pm and I have no product yet. When I emailed them, I got excuse after excuse and was told the delays are explained in their shipping information and FAQ's.

Even after I explained that any information pertinent to a purchase should be on the purchase page, I still got excuses. They're killing their reputation by not being upfront with people who support their business. It's not very bright.

I placed my first order with True Nutrition on Oct 27, 2020. As a Canadian resident I was already expecting it would take a while to get the order, but it ended up taking 4 weeks (delivered Nov 27, 2020).

A week after the order was supposedly shipped the tracking number showed no movement, so I reached out to customer support. It may not have been intentional, but their support rep came off as condescending, informing me as a new customer how the process works. They said they bundle up all Canadian orders and they then get split at the border so tracking would be updated at that time and then it should only take a few days from there.

I finally got the order, and I will say that the correct items were delivered (2 plain soy protein powder bags and 4 flavour packs). The flavour packs are hit and miss, with the 'Cookies n Cream' being awful and the 'Chocolate Fudge Brownie' being quite good.

My Flavour Ratings:
Chocolate Fudge Brownie 8.5/10
Strawberry Banana Shake 8/10
Frdnch Vanilla 7.5/10 (Yes, that's how it's spelled, lol)
Cookies N Cream 5/10

Even with the cost of shipping, it's still cheaper than anything else I can find, and there seems to be a lack of options for flavoured soy protein powders in Canada. So, I may order again from True Nutrition, but at least now I know to expect at least 3-4 weeks for delivery.

Ordered from a friend's recommendation. Big fan of the product and the underlying business values. I didn't have any issues with the ordering process and didn't note any long delays. I think in the era of same-day shipping people get impatient when something takes a week to arrive. Overall, the flavor is good and I had zero problems with ordering (love the customizations).

Shipments take weeks to even leave the warehouse. Extra courtier fees on the package were 50% of the order value.

Customer service team are nonchalant and incompetent.

Decent product, but would be quicker and cheaper to buy your own cow, process its milk 10 different ways, plant some fruit trees, harvest the fruit, add the flavour, and then mail it to yourself via Zanzibar using ground delivery.

If the goods even turn-up, or if your money is refunded, you’ll probably have had a better experience than most of their customers.

This company sucks. Avoid at all costs.

Order protein powder 80$ mind you it came with safety seal unattached so did not use it for safety reasons contact the company they just gave me store credit for 5 DOLLAR WOW ..im out 75$ ....not nice ...

This used to be a great company.

They still have great products, unfortunately that's where it now ends. Orders used to be about two days to leave the warehouse - good turnaround for a "custom" item which a machine likely automates.) They now take a week just to leave the warehouse.

If you contact them by email about this, they will blame you instead of apologizing for allowing their customer service to deteriorate.

Additionally, (and the reason I'm leaving this review - I had looked past the ignorance about the slipping on shipping times until I received my order and found another ridiculous surprise) their online system will allow you to place an order with a given combination of promos even if you don't realize that they can't be used together. Instead of honoring the sales agreement made when the ordering system they maintain accepted the order, they write "sorry" on the order and don't send you everything they agreed to send.

They have great products, especially the TrueFlavor lines. It's too bad that they have become corporate in their operation style and now treat their longtime clients like garbage.

This company puts their customers first. Their Vegan protein powder is the best I have tasted and their customer service representatives are quick to respond and very friendly. Do not hesitate to give them a go!