Travelner Insurance Agency Arvostelua 115

They are quick to sign you up and look for every excuse not to pay out. I had a claim that they denied paying. It was for an infection while staying abroad. When I appealed it they gave me so many excuses for not paying it. First, it was an exception, then I gave them proof that is didn't qualify as that. Then they gave another reason. This went on for months. Finally they just said that the codes used by the hospital is not correct and they won't pay it out unless the hospital changes it. When I checked with the hospital the codes were all correct for the treatment.

In my opinion I would probably never use them again. If you do use them expect to only get pay-outs for major things if you are lucky.

I should add that when you appeal they say they will get back to you after 120 days. They never do! After the 120 days, when I asked them about the appeal, they said they have no record of it!

Please avoid this company at all costs.
They have a website called "indonesiaimmigration.org" and at the bottom of their website, they said they are powered by Travelner.
I have overpaid for my visa, and learnt that they are scam. I sent them my documentation too, and they said it will be deleted from their system, but how can that even be trusted?
I called them, no answer.
Luckily, they do email back - but its not consistent.
I went on Travelner website, to call them, and the number is out of service.
I also emailed Travelner and the email bounced back.
I wasted hours anxiety and stress
I will be going to the police and filing a report to have something documented just in case
it's just so awful
Please don't make the same mistake I did
I am even reading some reviews about them here, and they respond back saying they are "just a travel agency" this is not true... they have immigration visas they offer on other websites and they state they are powered by Travelner.
I hope this helps someone

Avoid this agency at all costs.

Do not about the insurance service with this agency but for issue visas, the dubai agency, sucks.

Yesterday they charged me for an Indonesian visa six times its actual price. On their mobile site, they use multiple dark UX tactics—hiding the fees during the application process and charging you without any prior confirmation through your bank. By the time you notice their outrageous fees, it’s too late to dispute the payment.

They also hide behind the excuse that once a visa is issued, it cannot be canceled or refunded. And while they claim to have “transparent fees,” they bury them in the website’s footer.

I strongly advise against using this agency, at least for anything visa-related.

The way this company “Travelner Travel Agency LLC” does business is scam-like with deceptive marketing practices. They use another name “Tanzania Immigration Services” and they use a domain name and URL which makes you think its the tanzania government and the electronic form used to apply for the Tanzania entry visa does not show disclaimer that they are not the government but a travel agency . No where on the application form or payment page do they disclose that they are a travel agent and they charge twice as much ($214) as the Tanzania Government which charges $100 for the visa. They even take days longer to get approval. Don’t use them - they are a rip off. Use the legitimate Tanzanian government website

Dissatisfied with the services offered!!Needs improvement!!The staff took long time to respond

There was no customer service response by telephone, WhatsApp, or e-mail for two days.
After completing my online purchase I even received an e-mail saying essentially, whoops, you owe us more money. Our prices have changed!
I had to put a stop payment on my cc.

Scam. I was charged 29 USD ( as service fees) without being issued insurance. Who is charging service fees without providing actual service?

Insurance cost 10 USD - failed
Service fee 29 USD - paid

After that, I got four calls asking to make the payment again, lol.

P.S. They promised to refund the "service fee." however, I disputed it already

The service was outstanding. Over and above a spelling error, the corrected within 24 hours and had send all relevant docs to me swiftly. I am really happy with the overall service received. Thank you Thi that personally assisted me.

The process of procuring the insurance was very easy. Prompt response and very courteous services from Ms. Thi. Received my COI, with all information are correct, in no time.

Highly professional.
Service is fast and efficient.
Thank you much Thi.

Top 👌
So fast and very professional

Thai’s costumer service was one of the best I have experienced! Fast and precise and efficient! Traveling is always stressful but definitely he gave us one thing less to worry about, thank you Thai!!

This company is a SCAM!
They are not a legitimate company beware. I have the screenshots of the conversations I had with their so call Operations department and they're not licensed. BEWARE they will contact you via whatsapp which is sketchy.

There was no customer service response by telephone, WhatsApp, or e-mail for two days.
After completing my online purchase I even received an e-mail saying essentially, whoops, you owe us more money. Our prices have changed!
I had to put a stop payment on my cc.
After two days, I suddenly got a flurry of messages by WhatsApp and e-mail, apologizing and refunding my purchase price. I was still left concerned about how they would have handled a medical emergency if it had occurred. They explained that they had experienced computer problems and apologized profusely.

I am waiting for a refund. Their customer support is a mess and I am not sure whether I ll receive the refund . Will write detailed review once i get a refund. Travelner must refund immediately and not delay adding to customer’s disappointment. Will update my ratings on the basis of their support.

Update: after a series of mails with the team i was finally refunded my amount. I am taking away one star for the hassle i had to go through.

Bought insurance through this company, they charged double more than it said on the website, when I was providing my bank details (update: I found out later that a price in big bold green font was not the final price and the final price was written in smaller font below). That is the biggest disrespect a company can show a customer and a huge red flag (update: I still agree with that).
Other than charging double, I have not received the product. The email that I received stated they need me to provide additional information by replying to this email (which was a no-reply email), so I am unable to do that. (Update: after contacting customer support, I was able to get the product for a cheaper price and got all the documents. Customer support was indeed helpful).
Update: I received the product at the end for cheaper due to the help from customer support, so I feel obliged to change my rating from 1 star to 3 stars. However, a company that deliberately tries to trick their customers and causes additional stress before travelling is not worth more than that.

excellent customer services

Great service, excellent communication

The efficiency and attention to detail is customer-satisfaction oriented.